Jordan Schwartz's dashboard

Jordan Schwartz replied on November 06, 2009 18:58 to the problem "Can't receive the invite" in Pathable:

Hi Adam, I'm sorry you're having trouble. I've confirmed that several invitations were sent out to that address and successfully left our mail servers. Is it possible it's being caught in your junk mail filter?

I'm going to send you an e-mail directly to see if that gets through.

Jordan Schwartz replied on June 08, 2009 16:38 to the problem "Print My Schedule broken" in Pathable:

HI Don, would you mind trying again? We believe the issue has been resolved.

Jordan Schwartz replied on June 02, 2009 22:21 to the problem "Print My Schedule broken" in Pathable:

Thanks, Don. We'll take a look and get back to you shortly.

Jordan Schwartz replied on June 01, 2009 20:40 to the problem "Cannot access MPI WEC 2009" in Pathable:

Hi Midori, the WEC site is still limited to speakers and MPI Staff. We'll be opening it up and sending invitations to all attendees in the next several days.

Jordan Schwartz replied on May 26, 2009 17:01 to the question "Can I change my attending status to maybe or no (not sure if I can attend yet) without deleting my account" in Pathable:

Unfortunately, there isn't a "Maybe" attending status. I'd recommend leaving yourself as "attending" and update your status if that changes.

Jordan Schwartz replied on May 25, 2009 21:16 to the problem "password reset/registration challenges" in Pathable:

Hi Brian, can you e-mail support@pathable.com with the e-mail address you think you registered with? This may have been caused by a typo in the e-mail address.

Jordan Schwartz replied on May 08, 2009 22:02 to the problem "Pie Chart- Static Data?" in Pathable:

The pie chart represents that categories for the attendees. It looks like you have configured the site so that only the host can assign categories to attendees, rather than allowing them to assign themselves categories when they sign up. As a result, many attendees don't have categories set.

You can change this settings through the "Add-Ons" option under the host tools so that future attendees will have the option of assigning themselves categories, and you can assign existing attendees to a category using the Manage Attendees option, selecting sets of attendees and clicking edit.

Jordan Schwartz replied on May 06, 2009 17:41 to the idea "Sent Box?" in Pathable:

Good suggestion, Andy. Can you provide any additional info on how you would use it / the problem you're trying to solve, as that would impact how we would design the feature. Which of the following are you interested in, or something else?

- Show me only people who HAVEN'T received a reminder so I can send them one
- Show me people who received a reminder and still haven't completed a profile, so I can send them a different reminder
- Show me everyone who received a particular message so I can confirm I did it right

Jordan Schwartz replied on May 04, 2009 19:46 to the question "Conversation delete OR edit" in Pathable:

Yes. If you open a conversation and point your mouse at a message within that event, you should see a small red circle next to it. Clicking that red circle deletes the message. When the last message is gone from a conversation, it is removed, as well.

Jordan Schwartz replied on May 01, 2009 22:44 to the problem "my Twitter feed stopped updating" in Pathable:

To see the root of the issue, visit http://twitter.com/mulka and do a View -> Source. Note:

<link href="/statuses/user_timeline/#{@user.id}.rss" title="mulka's Updates" rel="alternate" type="application/rss+xml" />

Thank you for using our support feature!

Jordan Schwartz replied on April 29, 2009 17:07 to the question "New Admin?" in Pathable:

From the Manage Attendees section of your Administrator's dashboard, set the person's Role to "Host"

Jordan Schwartz replied on April 27, 2009 17:21 to the question "Can't create an acct -- name invalid" in Pathable:

Hi Stacy, can you please contact us at support@pathable.com to get this resolved? The e-mail address we have for you does not appear to be correct, so we are unable to reset your password or otherwise problem solve.

Jordan Schwartz replied on April 23, 2009 23:19 to the problem "French Accents" in Pathable:

Thanks. Our badge system does not handle accented characters fully at the moment. We will investigate a fix and let you know when this is fully supported.

Jordan Schwartz replied on March 24, 2009 21:29 to the idea "Top features I would love to see..." in Pathable:

We can import schedules and attendee lists from CSV file. Let's have a look at the exact fields your looking to import and make sure we can support the mappings.

I'll e-mail you directly to follow-up (since GetSatisfaction is a publicly viewable site, and this is going beyond "common question" type information).

Jordan Schwartz replied on March 24, 2009 17:26 to the idea "Top features I would love to see..." in Pathable:

Great suggestions. Some of these are in the works, watch for them.

A couple questions:

• Polling: Would you prefer a "widget on the event home page" or "allow anyone to embed a poll in a discussion message"?


• Import schedule: Do you mean have us import schedules for hosts, or does this have something to with importing attendee's schedules? Where are those schedules now?

Thanks!

Jordan Schwartz started following the idea "Top features I would love to see..." in Pathable.

Jordan Schwartz replied on March 24, 2009 17:14 to the problem "Wiki Failed" in Pathable:

Thanks, Kyle. We're investigating.

Jordan Schwartz replied on February 03, 2009 22:49 to the problem "cannot export my schedule ics" in Pathable:

Hi Jim, I've tried to reproduce the problem you're having a variety of ways and am not seeing it. Please try again and if you're still seeing the same issue, call me at (866) 809-0252 ext 2 and we'll get it worked out.