Jay's dashboard

Jay replied on December 21, 2009 19:02 to the question "where can I download version 3?" in MediaComplete:

saralie,

call us at 866 857 1292 and choose customer service. we will get you a new cd ordered ASAP.

Jay replied on December 17, 2009 16:45 to the problem "After migrating to Win7 64-bit, I get a weird error upon opening mediashout." in MediaComplete:

Let us know how the process goes. We want to make sure you are up and running.

Jay replied to "Soundtrack does not play on "spacebar" fire of Song Cue", but it was removed. see the change log

Jay replied on December 17, 2009 14:37 to the problem "Soundtrack does not play on "spacebar" fire of Song Cue" in MediaComplete:

I assigned this to a tech with windows7 on her pc so we can test this out and try to recreate this behavior if possible.

Jay replied on December 16, 2009 22:18 to the problem "Soundtrack does not play on "spacebar" fire of Song Cue" in MediaComplete:

what version and build are you on?

Jay replied on December 14, 2009 19:22 to the question "Display goes blank during service" in MediaComplete:

Is it only when the pc has not been in use for a short while? It still sounds like a power saver mode or possibly need to update video drivers.

Jay replied on December 02, 2009 18:43 to the problem "Problems with script showing Queues marked as skipped" in MediaComplete:

Try installing the new build 137. This should resolve the issue.

Jay set one of Jay's replies as an official response to "Random Cue Skips" in MediaComplete

Jay replied on December 02, 2009 18:42 to the problem "Random Cue Skips" in MediaComplete:

Try installing the new build 137. This should resolve the issue.

Jay set one of Jay's replies as an official response to "Skipping Unskipped Elements of Script" in MediaComplete

Jay replied on December 02, 2009 18:40 to the problem "Skipping Unskipped Elements of Script" in MediaComplete:

Try installing the new build 137. This should resolve the issue.

Jay set one of Jay's replies as an official response to "Skipped Cues do NOT work properly in all situations" in MediaComplete

Jay replied on December 02, 2009 18:39 to the question "Skipped Cues do NOT work properly in all situations" in MediaComplete:

Try installing the new build 137. This should resolve the issue.

Jay set one of John Phillips' replies as an official response to "Video Library Missing or not registered" in MediaComplete

Jay replied on November 20, 2009 19:53 to the problem "Crash time is close to up time. V 4.4 B 131 Win7 64bit" in MediaComplete:

you may want to open a ticket so we can get a tech to work with you one on one.

Ticket Entry

Jay replied on November 20, 2009 14:11 to the problem "Crash time is close to up time. V 4.4 B 131 Win7 64bit" in MediaComplete:

when it crashed did it give any error message or what specific tasks in the script were you performing?

Jay replied on November 19, 2009 22:44 to the question "When I insert a video file, it freezes the program up. Why?" in MediaComplete:

Sometimes users experience a MPEG Cannot Be Loaded error in MediaShout when using mp4 video files. You can try tweaking the Quicktime codecs on the machine to enable MediaShout to play the file. Here is what we usually recommend:

After installing the K-Lite Mega Codec Pack above, download and install the Quicktime Alternative 1.81 codec. All you have to do is install it using default settings.

If you still have problems with QuickTime files after this, you can try uninstalling both codec packs and retry the above instructions. If that doesn't work, then you can use the Codec Tweak Tool that comes with the K-Lite Mega Codec Pack using the following instructions:

1. Go to Start>All Programs>Klite Codec Pack>Tools>Codec Tweak Tool.
2. Find the options for MP4, MOV, and HDMOV and set it to use Gabest as the codec.

>

Jay replied on November 19, 2009 22:15 to the question "When I insert a video file, it freezes the program up. Why?" in MediaComplete:

Try this and tell me how it works.

MediaShout can play Quicktime files as long as the computer has the right Quicktime codec configuration. In order to configure the codecs to work with MediaShout, we typically recommend installing the K-Lite Mega Codec Pack and the Quicktime Alternative 1.81 respectively.

Here are instructions for downloading and installing both:

K-Lite Mega Codec Pack

1. Download the K-Lite Mega Codec Pack.
2. During install, Choose Profile #7: Lots of Stuff.
3. Be sure that MPEG-2/DVD is checked and select ffdshow (libmpeg2).
4. Continue the installation using the default settings.

Quicktime Alternative 1.81

1. Download the Quicktime Alternative 1.81.
2. Install using the default settings.

If you follow these instructions and are still having problems using Quicktime files, then it may be because of the way the file was encoded. Or, there might be other codecs in the system that are inhibiting MediaShout. Sometimes other programs install proprietary codecs that can interfere. You can test this by uninstalling the other programs or codecs. If you try and it doesn't work, you might consider converting the files to another format that does work with your system.

Jay started following the problem "MS4 Song Templates Not Applying Correctly" in MediaComplete.

Jay replied on November 19, 2009 22:06 to the question "When I insert a video file, it freezes the program up. Why?" in MediaComplete:

If we can get a bit more information, it would greatly assist answering this correctly for you. If you don't mind, what version and build of mediashout are you using? What type of video file are you inserting? Did it just start doing this or has this been all along? And also what steps you are using to insert the file.

No worries, we will get you answered :)