Julie's dashboard

Julie replied on November 23, 2009 19:49 to the idea "Delete search directly from search page" in Scout Labs:

Hi Daphne! That is a fantastic idea for a UI enhancement. Currently, one must go to the "manage searches" page, located on the "Searches" widget in the left sidebar. There is a little sprocket icon there which takes you to the page where you can delete searches. We're working on making this more accessible. Thanks for your input! ~Julie

Julie replied on November 18, 2009 00:08 to the question "Is "comment" data returned immediately after I create a new search?" in Scout Labs:

Hi Carol! Comments are generated immediately. There is no wait time on that. Are you experiencing a delay? Or, is there a message that says there are no comments?

Julie replied on October 29, 2009 18:51 to the idea "Frequent Words to Edit" in Scout Labs:

Hi George! We have a lot planned for the Frequent words. We are considering enabling a "exclude this word" or "make this word required" feature from the search results page. However I do not believe we have considered replacing preview or including it alongside the preview. That said, brilliant idea. I will surely pass along to the product dev team and we will consider. Thank you for reaching out. Feel free to contact support@scoutlabs.com if you would like further assistance with your searches. Thanks! Julie and the Scout Labs team

Julie replied on October 27, 2009 00:17 to the idea "Only Alphanumeric searches?" in Scout Labs:

Hi Hugh! We are working on this functionality right now. We'll be really happy when we are finished with it, and we'll be sure to let you know when we do. ETA Q1. Any other questions, comments, feedback...you know where to find us. Thanks! Julie and the Scout Labs team

Julie replied on October 20, 2009 22:57 to the problem "HTML Export Not Listing All Results" in Scout Labs:

Just following up. This is a problem with duplicate posts and we are working on it.

Julie replied on October 12, 2009 20:16 to the idea "Influence Measure" in Scout Labs:

Hi Catherine! I'd say early 2010. There are other features planned before it, however, this is subject to change. Coming up next are data upgrades and UI enhancements...We will be sure to let you know when this is moving along. Thanks!

Julie replied on October 09, 2009 01:06 to the question "Keyword Bucketing Or Sorting Possible?" in Scout Labs:

Interesting idea! I do know that searches are alphabetized, but the keywords themselves....have not thought of that before. Did you know that you can folder your searches? Perhaps that is what you mean? Let me know what account you are in (private message, perhaps?) and I can show you where to do that. Thanks for reaching out! Cheers, Julie

Julie replied on September 30, 2009 01:00 to the question "Blocking results from an entire site." in Scout Labs:

Hi Rob, We are working on this feature right now and will let you know when it hits the front page. Thanks! Julie

Julie replied on September 28, 2009 19:07 to the question "How search result created" in Scout Labs:

More importance is given to posts with relevant words from within the Blogs view. However, I should have been clearer - relevant words are not always acknowledged the same way when searching comments/Twitter/photos/videos. Only Required and Excluded words are absolutely considered for each of these sources, and each content source has different rules and exceptions for relevant terms. If you are interested in the rules for individual sources (Flickr, for example) let us know.

Julie replied on September 25, 2009 17:42 to the question "How search result created" in Scout Labs:

Required terms are mandatory, which means they must be present in each piece of content that is returned. Relevant words effect the ranking of results and are highlighted, but are not mandatory. Excluded terms, if present, will remove that content from the results. All content sources should return results that accurately reflect the query specifications.

Julie replied on September 22, 2009 00:28 to the idea "Full Twitter Results and Ability to Export to CSV" in Scout Labs:

Hello Amadeo, We are still working on the solution for comprehensive analysis of Twitter content. It is most likely those other services are working with only a portion of data. In the meantime, we have been trying to solve the "full coverage" problem. We might cave and integrate the incomplete sample of Tweets into the tool (for graphing and analysis), but have not made that decision yet. Will let you know when there is progress. Thank you!

Julie replied on September 21, 2009 21:15 to the idea "Site sentiment score" in Scout Labs:

Hi Robert, This is something you can do manually with the sentiment data exports, however, we do have something planned in the near future that will give you a list of brand advocates and detractors. Coming early 2010. Please let me know if your have any questions about this. Thank you! Julie

Julie started following the idea "Site sentiment score" in Scout Labs.

Julie replied on September 01, 2009 21:57 to the idea "Is there a way to create an RSS feed for my search twitter results?" in Scout Labs:

Hey Matt! This is a great idea...we actually hear it quite a lot and are considering enabling this functionality. However, this is not something that will happen for a few more months, at least. We will let you know when/if this changes. Thank you! ~Julie

Julie replied on August 24, 2009 20:56 to the question "Language support for keywords" in Scout Labs:

Jonathan,

The Scout Labs application is optimized for English-only right now. This would probably explain why your search for Indonesian words does not warrant many results. The reason for this is because we have built custom dictionaries for both Natural Language Processing and Sentiment Analysis, and we have not had the opportunity to develop multi-lingual capabilities in this area. Perhaps you would like to know that we are planning on expanding our language coverage by 2010. Please let me know if you have any other questions about this, or anything else.

Thank you,
Julie and the Scout Labs team

Julie set one of Julie's replies as an official response to "exact numbers" in Scout Labs

Julie replied on August 21, 2009 17:48 to the idea "exact numbers" in Scout Labs:

Dramroll, we do provide the exact # of blogs, quotes, and sentiment. What we do not provide, but are developing and will implement soon, is an exact count of comments and tweets. This is one of our highest priorities. We expect to release this fall.

Julie replied on August 20, 2009 19:33 to the problem "Discrepancy of data" in Scout Labs:

Hey dramroll, Thank you for reaching out. I am trying to look into this for you but it would be helpful if you could send me the download files, so that I can be sure I am reviewing the same content. You can send to: support@scoutlabs.com

Also, in the email, let me know which other search terms you were using besides Casio (if any), and the time frame you were viewing.

Thank you!
Julie

Julie replied on August 18, 2009 16:25 to the problem "Paging is messed up?" in Scout Labs:

Sean, This problem has been resolved and fixed. Sorry for the weekend delay! ~Julie

Julie replied on August 15, 2009 23:09 to the problem "Paging is messed up?" in Scout Labs:

Sean, Thank you for letting us know. This is a bug. I will have the developers look into it right away. Will follow up soon. Best, Julie