Justin Ho's dashboard

Justin Ho replied on November 17, 2009 15:52 to the problem "Drag file from desktop to open folder broken in update r4859" in BumpTop:

Thanks for reporting this, Brian.

We'll take a look in the next few days and get an update out.

Justin Ho replied on November 13, 2009 13:48 to the problem "multi-language support...?" in BumpTop:

Hi there,

We've been working on improving international language support.

You can get a glimpse of this on our VIP forums:
http://forums.bumptop.com/

You will need to register and your account will be activated within 24-48 hours.

If you do not wish to register, you should see an update that addresses this issue in the next few days.

Justin Ho replied on November 12, 2009 04:47 to the question "I need to make BumpTop stop autostarting!" in BumpTop:

Hi Simon,

My apologies for your frustration!

BumpTop auto starts by creating a shortcut in your Startup group. Go into your Start Menu, All Programs, Startup, and right click on the BumpTop shortcut and delete it.

Let me know if you're still unable to stop BumpTop from auto starting!

Justin Ho replied on November 11, 2009 19:38 to the question "How do I uninstall Bumptop?" in BumpTop:

Hi Rick,

You could try installing again and then uninstalling.

If you don't see the application listed in Add/Remove Programs, you can probably safely remove BumpTop by deleting the BumpTop folder inside Program Files manually.

i.e. \Program Files\BumpTop

We also store some data in your profile:
%APPDATA%\Bump Technologies Inc. folder

There may also be a few keys in the registry related to file associations, but none of these should cause a problem for you.

Justin Ho replied on November 09, 2009 21:39 to the problem "Crashes while changing icons...Vista, maybe?" in BumpTop:

In Windows XP
1. Start, run, "drwtsn32 -i"
2. Start BumpTop / trigger the crash.
3. Look in C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson and email us user.dmp and any other generated files (look at the file creation date.)

In Windows Vista

1.Create a WinError.reg file that contains:

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting]
"ForceQueue"=dword:00000001

2. Double click on the .reg file and add it to the registry.
3. Reboot
4. Start BumpTop / trigger the crash.
5. Look in %LOCALAPPDATA%\Microsoft\Windows\WER\ReportQueue
and send us any WERXXXX.tmp.mdmp, WERXXXX.tmp.version.txt and WERXXXX.tmp.appcompat.txt files to feedback@bumptop.com. (Again, look at the file creation date to make sure you are sending us the appropriate files for the crash.)

Please RAR up any of the files you send us to keep the file size small.

A comment on the problem "Crashes while changing icons...Vista, maybe?" in BumpTop:

Let me know if you're NOT seeing the BumpTop crash dialog box, but the Windows one instead. If that's the case, we'll have to find another way to track this down. – Justin Ho, on November 09, 2009 21:12

Justin Ho replied on November 09, 2009 21:12 to the problem "Crashes while changing icons...Vista, maybe?" in BumpTop:

Hi Aj,

When BumpTop crashes - please submit the crash so we can take a look. Include your email address and/or your full name in the crash report so I know to look for it.

If we can get the crash, we can try to fix it.

Thanks for letting us know!

A comment on the question "Can I have a flat desktop with the physics, piles, etc without the 3D view?" in BumpTop:

Infinite desktop removes the walls altogether, which means the space will zoom in and out as you move icons around - which is probably not what you're looking for. – Justin Ho, on November 07, 2009 22:06

A comment on the question "Can I have a flat desktop with the physics, piles, etc without the 3D view?" in BumpTop:

You can get v1.5 if you sign up on our VIP forums: http://forums.bumptop.com/ – Justin Ho, on November 07, 2009 22:05

Justin Ho replied on November 07, 2009 21:10 to the question "Multi monitors , ok ...But bumptop doesn't load on the primary..." in BumpTop:

Right click on the desktop, go into BumpTop Settings. On the 3rd tab "Visuals", click "Move BumpTop to the next monitor" at the bottom and see if you can get BumpTop to show on the monitor you want.

We do not currently support multiple monitors, although this is being considered for a future release.

Justin Ho replied on November 07, 2009 19:23 to the question "Settings Error" in BumpTop:

Hit F1 in BumpTop - are you running the latest version? Should say build "4178". If not, please download the installer again from our download page and reinstall.

If you still get this error, let me know and we'll try to get more information.

Justin Ho posted an update in BumpTop on November 07, 2009 16:51:

BumpTop v1.5 VIP 2 Now Available!

BumpTop Christie (v1.5) has now reached VIP 2 and is now available on our forums. This build (build 4709) is now considered a release candidate and is therefore stable enough for production use.

Please register on our private VIP forums if you would like to try this version out. In exchange, we ask you to report any bugs you encounter, and provide any feedback on the product that can help us improve it.

AS ALWAYS: WE ARE LOOKING FOR INTERNATIONAL USERS WHO USE BUMPTOP IN LANGUAGES OTHER THAN ENGLISH. We'd love your help in translating BumpTop as well as bug reports on text rendering problems, etc.

You can register here as a tester and download the build:
http://forums.bumptop.com/
Send an email to feedback@bumptop with your username so your account can be activated (this usually occurs within 24-48 hours).

Additional information:
- Pro users can use VIP builds; existing Pro keys can be used to unlock the full features in VIP builds just like the released versions of BumpTop.
- VIP testers are in direct contact with our developers and can greatly influence what features are added to BumpTop. We want to hear from you!
- VIP builds have not undergone full testing and may be unstable.
- VIP testers are NOT provided with Pro keys, but have access to the latest unreleased features
- Exceptional testers may be provided with Pro keys in exchange for their feedback. This is not a policy, so please do not ask for keys. We're a small company and need your support to keep making BumpTop better!

Justin Ho replied on November 07, 2009 12:30 to the question "Can I have a flat desktop with the physics, piles, etc without the 3D view?" in BumpTop:

Our upcoming release adds an overhead view. The walls are still slightly visible, but it should accomplish this.

Justin Ho set one of Justin Ho's replies as an official response to "BumpTop Floor working with WebShots" in BumpTop

Justin Ho replied on November 04, 2009 12:50 to the question "BumpTop Floor working with WebShots" in BumpTop:

Hi there,

This issue should be fixed in our next update, BumpTop v1.5. This update should be released by the end of November 2009, if not sooner.

Justin Ho replied on November 02, 2009 01:47 to the question "Graphic Problems with Intel Chipset" in BumpTop:

Hi there,

Is there an error message that you get? Can you post up your dxdiag information so I can take a look? Go to Start, Run, dxdiag, and click "Save All Information". Copy paste the first ~20 lines or so, so I can see the OS information as well as the video driver version you have.

Justin Ho replied on October 30, 2009 15:45 to the problem "Icon Words are Cut Off" in BumpTop:

Hi there,

Hit F1 in BumpTop and ensure you're running build 4178 as we have made some improvements in the past few updates.

We've seen this with certain Intel graphics cards - updating the graphics driver usually resolves the problem. The textures loaded into the graphics card are corrupted for some reason, despite our attempts to refresh them upon resume from standby.

Let me know if you still see this problem - we'd love to get more system information so we can try to permanently eliminate this problem.

Justin Ho replied on October 29, 2009 21:09 to the question "timeout error" in BumpTop:

Can I get a screenshot of the error you're seeing?

Justin Ho replied on October 27, 2009 14:43 to the question "Screen resulution to small... need help" in BumpTop:

Hi there,

Do you have your screen/font DPI turned up on the system?

We've seen some reports from people about this problem, but we haven't been able to reproduce it.

We'd love to get more system specs (video card, video driver, etc.) so we can look into this further.

A comment on the problem "Windows no longer starts after installing bumptop" in BumpTop:

Sounds like you have a shortcut that's going to a drive with no disk in it. A removeable drive, or a CD drive perhaps? Can you remove the shortcut and see if that fixes it? – Justin Ho, on October 24, 2009 17:21