Justin Ho's dashboard

Justin Ho replied on December 22, 2009 14:39 to the question "Mac version, why can chris pirillo and bot all the others?" in BumpTop:

Our Mac version is currently in a closed beta. You can sign up for the beta here: http://bumptop.com/signup.php (this is the also on the bottom right page of our download page)

We don't yet have an official availability date for the Mac version, but something should be announced in January 2010 ;)

Justin Ho replied on December 22, 2009 14:36 to the question "multitouch support in xp?" in BumpTop:

Hi there,

Unfortunately, Windows 7 is required. You can contact us via the first link on http://bumptop.com/support/ to request a refund.

Our demo video was made on an HP TX2 tablet PC.
More information is available here:
http://windowsteamblog.com/blogs/wind...
and
http://windows.microsoft.com/en-US/wi...

Support in Windows 7 is required - so whatever hardware you use MUST be Windows 7 Touch ready.

Existing touch panels may require a firmware update and/or driver update to function with Windows 7.

BumpTop does not include support for any particular device, nor does it provide drivers for any device, as we rely on the Windows 7 Touch API entirely. Any touch device that works with Windows 7 Touch API will work fine with BumpTop.

To fully leverage the gestures in BumpTop, a 3+ point multitouch panel is required. Panels with 1 or 2 points of touch will work fine, but certain gestures will not be available. Again, this is dependant on the touch panel itself, and/or the drivers provided by the device manufacturer.

Justin Ho replied to a topic that has since been removed from BumpTop. see the change log

Justin Ho replied on December 17, 2009 19:02 to the question "No place to enter pro key?" in BumpTop:

Weird. Can I get a screenshot of what you're seeing in Settings?

Justin Ho replied on December 17, 2009 18:50 to the question "No place to enter pro key?" in BumpTop:

Hi there,

Go into BumpTop Settings (Ctrl+,) and go over to the Pro tab. Click "Authorize Pro Key", enter the key, and hit "OK"

Let me know if you run into any problems.

My apologies for the confusing dialog box - we're working to fix that in our next version.

Justin Ho replied on December 17, 2009 04:23 to the question "missing program elements" in BumpTop:

Hi there,

It's not an installation problem - but a bug.

We're getting close to a general BumpTop v2.0 update that fixes this problem - we hope to have this update out soon.

If you'd like to get a testing version of v2.0, you can register for our forums here:
http://forums.bumptop.com/ . Accounts are activated every few days, and this will let you try out the new theme installation experience.

Thanks for your patience - I apologize for the troubles!

Justin Ho replied on December 16, 2009 21:40 to the question "Can I interact with applications in a 3D view?" in BumpTop:

Hi Nicholas,

We're hard at work integrating web browsing capabilities into BumpTop. While we won't pull in actual applications (like Notepad, Solitaire, etc.), you will eventually have the ability to browse websites, and minimize them to thumbnails in BumpTop.

This feature won't be available in our upcoming v2.0 release, but will should be available with our v2.1 update coming around February 2010.

You can catch a glimpse of our v2.0 which is currently in VIP testing if you register on our private VIP forums here: http://forums.bumptop.com/
Accounts are activated every few days - so once you sign up, wait for a broadcast email when a new build is available for testing.

Hope that helps!

Justin Ho replied on December 14, 2009 23:22 to the question "Bumptop stopped working with desktop redirection" in BumpTop:

Hi there,

http://forums.bumptop.com/ =)
We're using that for VIP testing at the moment since it gives us better ways to email people directly.

Justin Ho replied on December 12, 2009 19:47 to the question "Copy when dragging and dropping?" in BumpTop:

Hi Trevor,

We'll take a look at this on Monday and get an update issued if we discover a problem.

My apologies for the frustrations!

A comment on the question "Bumptop stopped working with desktop redirection" in BumpTop:

Hi Darius,

Are you registered on our forums? I'll go activate accounts now - so try to log in in about 20 minutes. – Justin Ho, on December 11, 2009 19:33

Justin Ho replied on December 11, 2009 03:13 to the problem "Photo frames showing up but not working" in BumpTop:

Hi Chris,

Can you send us feedback using the BumpTop tray icon? In the message, mention the photoframes not working again - and BumpTop will send us a bit more diagnostic logging so we can track down this problem.

Feel free to post here again if you don't hear back.

A comment on the question "Bumptop stopped working with desktop redirection" in BumpTop:

Very strange. I tested this morning with an XP SP2 and XP SP3 box with GPO redirection and BumpTop was running fine. We had made a change to the shell call for detection of the desktop location to improve performance, but we'll revert that for now since it appears to have solved your problem. – Justin Ho, on December 09, 2009 21:41

Justin Ho replied on December 09, 2009 12:34 to the question "Bumptop stopped working with desktop redirection" in BumpTop:

Hey guys,

Can you let me know how you're redirecting your desktops? Also, please give OS version, service pack and language you have installed.

We'll test with GPOs today, but we've done Windows 7/Vista right click on Desktop folder in profile, Properties, and change to a network path using the Location tab. We're not reproing the problem here.

Justin Ho replied on December 03, 2009 15:24 to the question "Bumptop stopped working with desktop redirection" in BumpTop:

Hi Francois,

This should work. Did you have an older version when it used to work? Do you remember what version it was?

Justin Ho replied on November 26, 2009 21:15 to the problem "icons go blank on windows 7 when coming out of standby" in BumpTop:

This is likely related to your video drivers.

If you have an Intel graphics card, see if you can update the drivers from intel.com.

Our drivers page has more information: http://bumptop.com/drivers

Feel free to post up details about what graphics card you have, and what video driver you have installed: Go to Start, "dxdiag" and click Save All Information. Copy/paste the first section into here so we can see what you have in your system.

Justin Ho replied on November 26, 2009 19:05 to the problem "Bumptop clean each time I restart" in BumpTop:

Hi Justin,

There's probably a problem with the scene file saving.

STEP 1:
Can you shutdown BumpTop and ZIP up the files inside:
%APPDATA%\Bump Technologies Inc.\BumpTop ?
I don't need the subfolders, but I do need the scene.pb.bump in there along with any loose files.

STEP 2:
Then start BumpTop up, drag something around, throw an icon against the wall, and ZIP up the files in the folder again.

Email me the two ZIP files to support@bumptop.com and I'll take a look.

Thanks!

Justin Ho replied on November 25, 2009 03:36 to the idea "named piles" in BumpTop:

This feature has been added and will be available in our next update - hopefully available by the end of December 2009.

Justin Ho replied on November 23, 2009 16:32 to the problem "Bumptop CPU usage consumption no less than 50%" in BumpTop:

Hi Terence,

Absolutely not!

Hit F3 - does it show BumpTop rendering continuously? It should also give a reason...

Post up a screenshot and we'll see what we can do.

Justin Ho replied on November 17, 2009 15:52 to the problem "Drag file from desktop to open folder broken in update r4859" in BumpTop:

Thanks for reporting this, Brian.

We'll take a look in the next few days and get an update out.

Justin Ho replied on November 13, 2009 13:48 to the problem "multi-language support...?" in BumpTop:

Hi there,

We've been working on improving international language support.

You can get a glimpse of this on our VIP forums:
http://forums.bumptop.com/

You will need to register and your account will be activated within 24-48 hours.

If you do not wish to register, you should see an update that addresses this issue in the next few days.