Karen's dashboard

Karen replied on November 19, 2009 17:00 to the question "xcel" in Microsoft Hohm:

Finn, Thanks so much for letting us know you are having some difficulty with your automated feed. We'd like your permission to look into this, but will need your account name to investigate. Would you be able to send that to us at the following email address - hohmpriv@microsoft.com? With your account name (Windows Live ID name) we can look at the specifics for you ASAP.

Regards
Karen, group program manager, Microsoft Hohm

Karen replied on November 18, 2009 02:32 to the idea "Externally embeddable charts" in Microsoft Hohm:

Eric,
Thanks for the suggestion. We are looking at how to extend Hohm and Hohm information beyond the site walls so that you can share information with friends and others in your community.

Keep the feedback coming.

Regards,
Karen, group program manager, Microsoft Hohm

Karen replied on November 18, 2009 02:24 to the problem "Electricity use graph doesn't match data?" in Microsoft Hohm:

Eric,
We are working on improvements to the overall charting experience for a future release inlcuding reducing some of the confusion that the raw data vs charts may cause. Thank you for your feedback - keep it coming!

Kind Regards,
Karen, group program manager, microsoft hohm

Karen replied on November 06, 2009 21:39 to the problem "Cannot manually enter data - server error." in Microsoft Hohm:

Jim W,
Thanks for raising the problem - can you tell me more about what you are trying to enter that it is not accepting so i can troubleshoot on our end? Perhaps you can give me a sample row of data that Hohm won't accept. Are you able to enter any data, or if is just the page itself that isn't working.

Regards,
Karen, Group Program Manager, Hohm

Karen replied on November 06, 2009 21:37 to the problem "manually entered data won't save" in Microsoft Hohm:

Maria, I just spent some time attempting to reproduce the behavior you encountered on the site. Once you enter a complete row of data, it should save automatically as you move the the next row. Changing pages or tabs should not impact the data you have entered. However, if you are only enter the cost, or just the consumption, it does not savie the data rows for you.

If you enter both usage and costs, everything will work - however, I agree we want to make this a better experience.

Thanks so much for raising this!

Karen, group program manager, Hohm

Karen replied on October 21, 2009 22:58 to the question "yet-another-post on options you are missing." in Microsoft Hohm:

Michael, Thanks for the feedback on additional options you would like to see supported. We certainly strive to support 100% of attributes for consumer homes - for the beta, we focused on the most common items. However, I completely agree that we need to support these items - specifically new greener home options.

I'll add these specifically to a list of hohm home options that need to be supported.

Regards,
Karen, group program manager, Microsoft Hohm

Karen replied on October 21, 2009 22:30 to the problem "Create "online path" when there's no power co" in Microsoft Hohm:

debrprovo, Thanks for the feedback and recommendation. Yes, we are looking at how to make this clearer (and cleaner) for customers if there is no current provider of automated data feeds in your part of the country. Customers can opt to add manual data (monthly statement info).

We have announced partnerships with 4 utility providers (Seattle City Light, Xcel Energy, Puget Sound Energy and Sacremento Municipal Utility District) and are working closely with many more to get increased coverage across the US.

Keep the feedback coming,
Karen, group program manager, Microsoft Hohm

Karen replied on October 21, 2009 22:26 to the idea "Recommend LED lights instead of CFLs!" in Microsoft Hohm:

Thanks Pip for the recommendations and thanks mandy2743 for sharing a product recommendation with the community.

We are about to release an updated lighting calculator which takes into account LEDs, CFLs, fluorescent tubes and regular standard lights to give customers more accurate costing information. We also are looking at updating the lighting recommendation to account for LEDs.

Keep the feedback and suggestions coming!

Karen, Group Program Manager, Microsoft Hohm

Karen set one of Karen's replies as an official response to "How can I sign up for Hohm with current Passport ID?" in Microsoft Hohm

Karen replied on September 21, 2009 16:29 to the question "How can I sign up for Hohm with current Passport ID?" in Microsoft Hohm:

pkeys, Thanks for your question! All you need to do is use your current Windows Live ID credientials when you get the Live ID sign in page as seen here:

We look forward to your feedback about the site.

regards,
Karen, group program manager, Microsoft Hohm

Karen set one of Karen's replies as an official response to "Energy conservation @ Microsoft?" in Microsoft Hohm

Karen replied on September 18, 2009 17:18 to the question "Energy conservation @ Microsoft?" in Microsoft Hohm:

Edward, Thanks for your question! There’s a great deal of information http://www.microsoft.com/environment and http://www.microsoft.com/environment/... about how Microsoft saves (and helps our customers to save) energy and reduces our impact on the environment in other ways.

With regard to our team, we have all certainly learned a great deal about energy conservation approaches and I love your suggestion to share more about that - stay tuned for that through our blog in the future.

Kind regards,
Karen, group program manager, Microsoft Hohm

Karen replied on September 11, 2009 22:12 to the idea "Re-arrange the home profile screen" in Microsoft Hohm:

Edward,
Thanks for the suggestion. We are definitely looking at better ways to organize and manage the collection of home profile information to make it more straighforward and friendly.

Would you want to move the sections around, the questions, or all of the above?

Regards,
Karen, group program manager, Microsoft Hohm

Karen replied on September 11, 2009 22:09 to the problem "Why can i not get the updated information?" in Microsoft Hohm:

Edward, The other cases where we have seen this error (in addition to the skylight issue) is when customers have set a very small square footage and multiple floors or levels.

You may want to try setting your home shape to "rectangle" and seeing if that makes an impact for you. Additionally, if your square footage per floor is unsually low, this might be a cause.

What do you have your # floors, shape and square footage set to in the home profile?

Thanks
Karen, group program manager, microsoft Hohm

Karen replied on September 08, 2009 21:07 to the problem "2-Digit Year Doesn't Work on Manual Usage Data Entry" in Microsoft Hohm:

We have made signifcant improvements to the manual entry experience for energy data on the site which includes support for the 2-digit year, smarter calendar defaults, the abiltity to tab from row to row and more. Thanks for raising this specific issue.

Regards,
Karen, group program manager, Microsoft Hohm

Karen replied on September 08, 2009 21:03 to the problem "Electric provider name reported as invalid" in Microsoft Hohm:

We have loosened the validation on the entry of provider names so you should be able to enter "&" and other important characters.

Additionally, we are continuing to talk to many utility providers around the US. Stay tuned!

Thanks again for letting us know about the problem and for the feedback about your specific provider.

regards,
karen, group program manager, Microsoft Hohm

Karen set one of Karen's replies as an official response to ""Last year" chart only shows 6 months of data" in Microsoft Hohm

Karen replied on September 08, 2009 21:01 to the problem ""Last year" chart only shows 6 months of data" in Microsoft Hohm:

In last month's update (end of August) we have updated the date selection to allow you to see last year (calendar year bound) as well as the last 12 months. We continue to focus on improving this part of the Hohm service.

Thanks again!
Karen, group program manager, microsoft hohm

Karen replied on September 08, 2009 20:24 to the idea "Water Usage..." in Microsoft Hohm:

Russell, Thanks for the questions/suggestion. We completely agree that water usage/conservation is very important. We do have this on a future feature list but I don't have specific availabiltiy timing for you.

Keep the feedback and ideas coming!

Regards,
Karen, group program manager, Microsoft Hohm

Karen replied on September 08, 2009 20:21 to the idea "Graph Recommendations..." in Microsoft Hohm:

Thanks Russell! We're working on the plans for improving our graphs and analytics right now so we appreciate your recommendations.

Regards,
Karen, group program manager, Microsoft Hohm