Kate's dashboard

Kate replied on October 23, 2009 14:02 to the question "What is the item in CSS to center in wordpress?" in outbrain:

Hi James,

The selector for the rating part of the widget is .voterDiv and the selector for the entire widget is .div-wrapper. I suggested adding a margin to move the rater more towards the center but keep in mind that our widget was not really designed to be center aligned because the text to the left of the stars is dynamic and constantly changes in length. The best implementation is to have it left aligned.

Let me know if you need more help.

Best,
Kate
The outbrain team

A comment on the question "Most popular widget to display 10 links instead of 3" in outbrain:

Hi jakartateam,
You're all set.
Kate – Kate, on October 15, 2009 01:50

A comment on the problem "Old rating gone after chaning domain name" in outbrain:

Hi Saifuddin,
My apologies for the delay. You are in the queue and we have not forgotten about you. We should have the changes completed next week.
-Kate – Kate, on September 25, 2009 15:15

Kate replied on September 22, 2009 15:22 to the praise "Option to remove ratings from the blog report" in outbrain:

Hi Wilfried,
This is a good idea. We'll look into it for you.
Thanks,
Kate
the outbrain team

Kate replied on September 17, 2009 23:00 to the problem "Problem whit blogger custom template, dont showing stars in explorer and most popular" in outbrain:

Hey,
I made a couple of changes on the back end and now it is working in IE. Once you have a few more ratings the most popular widget should start to show as well.
Thanks!
Kate

Kate replied on September 16, 2009 18:41 to the question "Missing rating stars after migrating to new a Blogger template" in outbrain:

Hi Shrinath,

Take a look. It should be working now.

Kate

Kate replied on September 16, 2009 16:38 to the question "Empty Most Popular Widget on Wordpress" in outbrain:

Hi Benoist,
The issue has been fixed and you should be seeing your top posts appear in the side bar. There was a problem with the way we were crawling the titles of your posts and we are in the process of fixing that. Should be fixed in the next few hours.

Thanks for you patience.
Kate

A comment on the question "How can i change outbrain's widget style?" in outbrain:

Hey Juan,

I have asked our developers to take a look. I'll be back to you shortly.
Kate – Kate, on September 14, 2009 20:35

Kate replied on September 14, 2009 18:06 to the question "Initialize rating after test" in outbrain:

Hi prebeng,

We do not currently support deleting "test" ratings however, since the rating data is saved by the url, all of your new posts with new address will start with zero ratings.

I hope this answers your question. If I'm misunderstanding, and this is an installation problem please give me more details (including the blog url) or email me directly at kate[at]outbrain[dot]com

Thanks!
Kate
the outbrain team

Kate replied on September 10, 2009 20:59 to the question "how can I put the stars under my labels?" in outbrain:

Hey,

That's as far up as I can move it. This is also dependent on your template now so if you change it around we may have to make further adjustments.

Thanks,
kate

Kate replied on September 10, 2009 20:31 to the question "how can you change the code in our blogs?" in outbrain:

Hi angelica,

Good question. Actually, anyone can see the code for your site (and any site on the web) by using the browser's "View Page Source" option (just right click on a page). This is an important debugging tool that we use to see what is might be wrong. We are able to fix things remotely by changing settings on the back end. When the widget loads on your page, it calls our servers to see if there are any custom settings for your site and uses whatever we prescribe. Depending on what the problem is, we can sometime resolve issues on peoples site this way without site owner having to do anything.

Hope this helps.

Thanks,
Kate

Kate replied on September 10, 2009 18:46 to the question "how can I put the stars under my labels?" in outbrain:

Hi Angelica,
I moved the widget below the tags on your site. The only issue is it seems a little unclear which post the rating corresponds to when the widget is outside the tags.

In any case, it is where you'd like it now. Let me know if you want me to switch it back.

Thanks,
Kate

Kate replied on September 10, 2009 17:01 to the question "how can I put the stars under my labels?" in outbrain:

Hi angelica,

I do not see the outbrain widget on the site you've posted. Can you double check the address or reinstall the widget so I can see if it is possible to move it below your tags?

Thanks,
Kate
-the outbrain team

A comment on the question "How do I completely delete the Star Ratings widget?" in outbrain:

One other point here - you are absolutely free to opt out of the sponsored links and turn off the recommendations on the outbrain widget if you want to continue to use it. That would leave just the ratings and no links.
Let me know if you want to do this and need help. You have access to all of these settings in your outbrain dashboard. – Kate, on September 03, 2009 18:55

Kate replied on September 03, 2009 18:52 to the question "How do I completely delete the Star Ratings widget?" in outbrain:

Hey, I see this bit of script that belongs to us here:
You should be able to just delete this from what you are pasting in to the template and i think that will do the trick. If you have questions and it's easier you can gchat me at OutbrainKate@gmail.com
Kate

A comment on the question "How do I completely delete the Star Ratings widget?" in outbrain:

Hi blakelyn,
I just visited this url and i don't see the outbrain widget on any of your pages. Is this the url where you are experiencing the problem? If so what browser are you using?
Kate – Kate, on September 03, 2009 18:44

A comment on the problem "Wordpress Category Page Ratings" in outbrain:

can you post the link of the page that the plugin is installed on as well? – Kate, on September 02, 2009 20:56

Kate replied on September 02, 2009 20:26 to the problem "outbrain on wordpress mu" in outbrain:

Hi chicago,

Can you give me an example of a url this problem is occurring on? That way I'll be able to check it's status in our system and try to identify the problem.

Thanks,
Kate

A comment on the problem "No Recommendations with Safari?" in outbrain:

hey JeeM,

I'm not able to reproduce this problem. Do you normally use Safari when you are browsing? It's possible that we are filtering recommendations to stories you've already read. Try signing out of outbrain (you can do this by clicking on the question mark next to the star ratings) and clearing your cookies in safari and then reloading the page. Let me know if this works.
Kate – Kate, on August 31, 2009 21:17

A comment on the question "how do you set up outbrain in joomla with super blogger?" in outbrain:

Right now you only have the claiming code appearing in that section of your blog. Please try adding the code for the widget. It can be generated on this page: http://www.outbrain.com/get/ratings/O...
Let me know how it goes.
Kate – Kate, on August 31, 2009 18:07