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Katie Lips replied on November 17, 2009 16:45 to the problem "my account won't activate. what should i do??" in Treasuremytext:
A support team member will investigate this for you as soon as possible - within the next few hours.-
Katie Lips replied on October 31, 2009 14:37 to the question ""free" & "credit"- oxymoron! Will I be charged $?" in Treasuremytext:
Treasuremytext is a free service - we do not charge you to save your messages at Treasuremytext.
We do charge for outbound international SMS. We also offer all new members a few free credits enabling them to send some international SMS for free.
The only charges you pay are to send a SMS to our standard rate number (unless you're using the Phone or Android App in which case you don't pay anything to use the service.)
These charges are detailed on the homepage "Our service numbers are standard mobile numbers which work with most major networks worldwide. This means you're charged only your standard domestic or international rate to send your messages to our service. If you have a messaging plan that is inclusive of messages to the destination then it's free. If you're unsure about charges check with your network operator."
More information can be found here: http://www.treasuremytext.com/p/faqs -
Katie Lips replied on September 17, 2009 09:04 to the question "a NZ number to save text" in Treasuremytext:
It sure does. It's called 'SMS Cloud Backup App' - you can search for and download it from the Android Market. It automatically archives everything you send and receive - or just the stuff to and from the contacts you want.
Also, it's free! -
Katie Lips replied on September 17, 2009 08:46 to the question "a NZ number to save text" in Treasuremytext:
Hi there! We'd love to be able to have local numbers everywhere but right now it's a little tricky for us. Sorry, we haven't got plans for a NZ number in the near future.
We are working on apps - the most advanced right now is our Android App which works over the air - no need for forwarding by SMS (If you have an Android Phone).
Hope that helps, sorry about the lack of a NZ number! -
Katie Lips replied on August 15, 2009 09:47 to the question "sms limit" in Treasuremytext:
There's no limit to the number of SMS messages you can save at Treasuremytext.com. (Unless you were saving a crazy amount like millions of SMS! ;) -
Katie Lips replied on August 07, 2009 07:14 to the question "Help Me!!" in Treasuremytext:
Hi K, we'll look into your problem shortly and get back asap. However we might need more info from you to identify the problem.
Have you set up the app on your phone and signed up for an account at Treasuremytext.com? When you login at Treasuremytext.com do you see messages in your account? Have you configured the app on your android phone to forward specific messages only, or all messages? -
Katie Lips replied on July 16, 2009 13:49 to the question "how many kbs is the maximum to send and save to TMT" in Treasuremytext:
You can save as many messages as you like by SMS! Just forward your favorite messages to one of our numbers. -
Katie Lips replied on June 08, 2009 10:13 to the praise "I never thought I would get a response to my problem. I was so WRONG!" in Treasuremytext:
Thanks for the great feedback! We aim to please :) -
Katie Lips reported a problem in Treasuremytext on June 07, 2009 17:11:
When is a UK number not a UK number?We're noticing a serious problem for some UK Treasuremytext users.
It seems that some networks charge users above the odds for texting our UK SMS number. Our number - a regular 07 number is a UK number, BUT it actually 'resides' in the Channel Islands. Some network operators class the Channel Islands as international even though they have the same +44 code and it looks like a UK number. Classing it as international enables them to charge 15-25p for every message that's sent to our regular UK number.
Some of our customers naturally think it's a standard UK number and assume it's covered in their SMS bundle. (We do warn people, but not everyone reads the *smallprint*, all the time). Some have gotten big bills when saving hundreds of SMS at Treasuremytext each month.
At Treasuremytext, we do not make any money from this nor do we have control over it. We use a reputable third party SMS gateway service who provides us with our numbers; it's the networks that have decided to profit from customers through exploiting this loop hole that the Channel Islands is somehow international.
We think this is pretty bad and want to lobby the networks to treat the Channel Islands with its UK +44 code as a regular UK +44 number.
We think it's normal for people not to be able to tell the difference between a UK +44 number and a 'international' +44 number. We think *everyone* thinks a +44 number is national and not international.
We think that telcos should not be allowed to charge differently for +44 numbers.
Therefore we think that the operators who chose to charge in this way are treating their customers really badly.
We think it sucks!
It's not just something that affects Treasuremytext users; people who use Twitter by SMS on these networks have also experienced similar issues. The following is a thread about the issue created by concerned Twitter users:
http://getsatisfaction.com/twitter/to...
What can we do about it?
Well, we can add better warnings for UK users when they sign up (in progress). We can complain to Ofcom and Watchdog. We can start a campaign.
We've set up a petition using Twitter. To sign - just follow us. http://www.twitter.com/44is44
We'll update progress on our complaints via that Twitter account. If you feel this practice by T-Mobile, Orange and 3 in the UK is unfair, please follow us on Twitter. -
Katie Lips replied on April 26, 2009 18:16 to the question "Will TMT work with Motorola phones" in Treasuremytext:
Just go here and fill in the form to sign up!
http://www.treasuremytext.com/Apps/We... -
Katie Lips replied on April 26, 2009 18:02 to the question "Will TMT work with Motorola phones" in Treasuremytext:
Sure it's easy - it;s just forwarding an SMS. A Treasuremytext account is free - so why not give it a go? -
Katie Lips replied on April 26, 2009 17:26 to the question "Will TMT work with Motorola phones" in Treasuremytext:
It sure will! Treasuremytext works by SMS - so you just forward the SMS messages you want to keep to one of our numbers and then we keep your messages for you online! -
Katie Lips replied on April 18, 2009 10:52 to the problem "email verification problem" in Get Satisfaction:
Yeah i got the same. The verification ink (to verify my employee status) didn't work when i clicked it, or when i copied into my browser and checked there were no breaks in it... -
Katie Lips started following the problem "email verification problem" in Get Satisfaction.
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Katie Lips asked a question in Booze Britain App on April 18, 2009 10:34:
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Katie Lips replied on January 27, 2009 11:48 to the problem "Printing saved texts" in Treasuremytext:
Hi Christian, please can you tell us what browser / OS you're using? I just did a quick test and it's fine on my mac.
Thanks,
Katie -
Katie Lips replied on December 12, 2008 12:55 to the question "No Chai, no coffee!" in Coffee Buzz:
well it is called 'coffee buzz'!!
Seriously - we will add a 'Filter Coffee' or similar son, and teas may be an update later. Perhaps even 'branded drinks'! -
Katie Lips started following the question "No Chai, no coffee!" in Coffee Buzz.
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Katie Lips replied on December 10, 2008 22:09 to the question "How do I add a café to Coffee Buzz?" in Coffee Buzz:
To add a café to Coffee Buzz you need to add it to Google Maps. We pull in data from Google Maps so if it's on Google Maps we show it in our listings.
If you own a coffee related business and you don't appear on Coffee Buzz, add yourself to Google Maps here: http://www.google.com/local/add/busin... -
Katie Lips replied on December 10, 2008 22:01 to the question "What is Coffee Buzz?" in Coffee Buzz:
Coffee Buzz is an application for iPhone that lets you find and share your coffee buzz everyday. Join the social coffee club, and share your coffee buzz with other Coffee Buzz users. Coffee Buzz integrates with Twitter so you can easily tweet your coffee buzz.
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