Kevin's dashboard

Dr. Wendowski,

I would love the chance to work with you on your Twilio integration project. You can reach me at (425) 283-9641 or morrillkevin@gmail.com

My company Social Kind (http://socialkind.com) has built several projects on Twilio. We made http://tweettocall.com/ which allows friends on Twitter to call each other while keeping their phone number anonymous. We are currently working with Duke University on a clinical study that uses interactive voice response (IVR) to gather patient data. And we have also done a project with a financial analyst to do portfolio allocation modeling through IVR calls.

We do have time available in our schedule for December and would love the opportunity to work with you. Please gives me a call when it's convenient; we can talk through the work involved and arrive at a quote.

-Kevin

Some thoughts...

* Make the default that they call into the system and the system validates their phone number through caller ID that Twilio provides; only if caller ID cannot be detected or fails do you let them do an outbound call
* When the user starts the signup process from an IP address outside the U.S. (or whatever white list you build), it doesn't allow outbound calls; this could escalate into a human driven support system if you want.
* Require them to fill out a CAPTCHA (e..g type in these letters)
* Offer a way in the outbound call to prevent it from ever calling back (we do this for TweetToCall)
* Have a throttle on the overall number of outbound calls the system will make over a given time period (e.g. after 60 calls in an hour temporarily shut down new user provisioning and send you or a maintenance person an emergency call to manually audit the system); this is a sort of firewall if all of the above measures fail or there is a bug in the system

There are also passive measures you can take around logging outbound calls and the IP address that initiated them so you can monitor what's going on.

Kevin Morrill
http://socialkind.com/
Contact us if you need projects built on Twilio

Yes a single period gives some pause, but it can be hard to remembering long number sequences.

One thing I've noticed is that you can't do something like "8. . . 0" to pronounce eight zero with a pause between. It will pronounce the word "dot" twice. Better to just go the extra mile and put a pause verb in between I guess.

Nevermind, I found the post describing the undocumented/unsupported record attribute on the dial verb. Sorry for the noise. – Kevin, on September 11, 2009 18:11

Are there any wordarounds to be able to do a <record> inside a <dial>? I really want to be able to record the call segment, but there doesn't seem to be a way to do this.</dial></record>

The Dial Verb documentation page mentions that you must verify your phone number, but doesn't provide any context on how you do that. It would be nice if it mentioned you can do this at https://www.twilio.com/user/account/p...

Hi there,

I would love to help you build this application. I just finished building http://tweettocall.com/ on top of Twilio. I've also built a questionnaire and advice application that does asset allocation modeling for a financial consulting firm You can learn more about my practice at http://socialkind.com/

I have a long background building web applications and now how to make sure you end up with something that is high quality and also secure. I am sure you want to make sure information is held in confidence.

If you'd like to talk in person, you can reach me at (425) 283-9641. You can also reach me at morrillkevin@gmail.com

Regards,
Kevin Morrill

I am running into a related problem where it pronounced numbers way too fast. I wish there was an attribute on the say verb that let me control speed. In the meantime, I will experiment with putting different punctuation in my string, but this is a productivity waster.