kris's dashboard

kris replied on October 13, 2009 15:32 to the problem "Can't login" in Hours of War:

Good stuff Tony :)

kris replied on October 12, 2009 22:13 to the problem "Can't login" in Hours of War:

Hi Tony, we're battling the bugs here in Beta ;)
I have just now reset your Beta status which should do the trick.
You should get another email, but in fact if you try logging out of the website and back in, then clicking "launch game" again, you should be set.

Let me know if that did the trick and enjoy the fighting!

A comment on the problem "Can't login" in Hours of War:

I see that Oli has picked up the ticket so you're in good hands there :) hopefully we can get to the bottom of this soon. Also, my apologies, as pointed out by Oli there was absolutely an error of omission on my part in the previous comment. – kris, on October 06, 2009 04:24

A comment on the problem "Can't login" in Hours of War:

To test game access when not logged in already, log out from web (or before you log-in) and go to:
http://www.hoursofwar.com/pages/play
Try to log in directly there and see if there is a difference. – kris, on October 04, 2009 21:35

kris replied on October 04, 2009 21:16 to the problem "Can't login" in Hours of War:

One more thing porsliini, can you confirm that in all cases you are already logged in via the website login when the game log-in fails?

kris replied on October 04, 2009 20:18 to the problem "Can't login" in Hours of War:

Very sorry to hear that porsliini.

There were some issues yesterday when the game went down, which can have the exact effect as this issue, but right now it is running fine. There certainly don't seem to be any obvious issues with your user as such and at this stage I don't think there's much point in asking whether you might be putting in the wrong screenname/pwd details ;) so the only thing remaining that comes to mind is port connection issues.

You've mentioned that you have tried accessing from more than one location, is there any possibility - although it seems very unlikely - that port 5222 might be inaccessible from both those places due to firewall restrictions (but for some reason only intermittently, since you have also managed to get in successfully) ?

Depending on your level of technical literacy, you might want to try creating a Telnet connection to port 5222 (which the game uses currently) to see if the connection can be made at all.

I am also putting this issue up for further investigation, but unfortunately that wont be until tomorrow (Monday).

Also, if you prefer, remember that you can always send us a message at communitymanager@hoursofwar.com
which can be especially useful if you have details you don't feel comfortable posting publicly.

Thanks again for your patience, help and support. It is greatly appreciated and hopefully you will be without problems soon and enjoying life on the battlefield !

kris replied on October 04, 2009 03:36 to the problem "Game Down?" in Hours of War:

Can confirm that game went back up at 3am UTC and is now working again.

kris replied on October 04, 2009 01:59 to the problem "Game Down?" in Hours of War:

Yes, the game is down at the moment unfortunately. With a bit of luck we'll be up and running in about an hour again, fingers crossed.

kris replied on October 01, 2009 12:51 to the problem "Can't login" in Hours of War:

Craigus: should be fixed now.

Porsliini: doesn't seem to be exact same problem, investigating now and will give you update as soon as we know more. Have reset your Beta status also, just in case, so please let me know if that helps at all.

kris replied on September 29, 2009 20:18 to the problem "Login to home page and then nothing happens" in Hours of War:

Good to hear, all part of the fun of Beta testing ;)

kris replied on September 29, 2009 19:38 to the problem "Login to home page and then nothing happens" in Hours of War:

Got it - appears a small glitch is rearing it's head in our Beta processing, sorry about that. Your user should work correctly now, you will receive another "welcome to beta" email as it also required resetting your beta status.

If you are currently logged into the website, please log-out and log back in. After that you should be good to go :-)

Enjoy the fighting.

kris replied on September 29, 2009 19:30 to the problem "Login to home page and then nothing happens" in Hours of War:

Hi Simeon,

sorry to hear that :( what is your HoW registered screenname?

kris replied on September 29, 2009 14:54 to the problem "Can't login" in Hours of War:

Ok, I have reset your beta status which should have solved it.
After you have received the email, please log-out and log back in and it should be fixed.

Enjoy the battle! :)

A comment on the problem "Can't login" in Hours of War:

Hi bloodynm.

What is your registered screenname in Hours of War?
Have you managed to log in before or this first time since you got accepted into beta testing group? – kris, on September 29, 2009 14:07

A comment on the problem "Two simultaneous widgets - only one loads" in Get Satisfaction:

Is there no parameter that can be added to the widget callback with either the div id it should load to or a param saying "load to parent div" ?
It would make this problem a whole lot easier to solve...

:)

PS accidentally posted as topic reply initially - for some reason the delete isn't working so if it's still there... sorry for the doubleposting.. – kris, on September 28, 2009 15:36

kris started following the problem "Two simultaneous widgets - only one loads" in Get Satisfaction.

kris replied on September 28, 2009 15:14 to the question "How can I get Popular Ideas section to show in my Feedback tab widget?" in Get Satisfaction:

I have a similar case where there are a lot of submitted ideas and we are viewing the "popular ideas" section, but cannot find a way to show this via the topic list widget. It seems odd that there is a section within ideas for "popular ideas" but this cannot be displayed via the widget - only new/recently active/unanswered are available...

kris started following the question "How can I get Popular Ideas section to show in my Feedback tab widget?" in Get Satisfaction.

kris replied on September 27, 2009 18:32 to the idea "Friends List/ Commarad List" in Hours of War:

Hi Brent.

you'll be glad to hear that one of the things we are actively looking into includes the various options for having some sort of a Comrade list. :)

If there are specific details regarding this feature that you would especially like, please do share them with us here so we can take them into account during our design discussions.

Thanks for the comment and your support in improving Hours of War :)

A comment on the problem "Can't login" in Hours of War:

Great news and glad to hear you like it, with your testing help it will soon look and work even better :) – kris, on September 24, 2009 20:36