Les Johnson's dashboard

Olly replied on October 17, 2008 09:40 to the question "Upload an Attachment" in FreeAgent Central:

We have now resolved this Safari file upload issue. This issue has been much discussed on the WebKit (the core 'engine' in Safari) mailing list, and we do actually have a workaround in place for uploading logos in FreeAgent -- we just hadn't applied the same fix for file attachments.

This has now been done so uploading attachments should work fine for you in Safari.

Russell Macdonald replied on October 16, 2008 18:38 to the question "Upload an Attachment" in FreeAgent Central:

I have the same problem where it takes a long time to upload attachments. I am uploading PDFs which are < 100K generally. I am using the Safari browser on Mac OS X 10.5.5

Often it will timeout with this message:
Safari could not open the page “https://xxxx.freeagentcentral.com/ban... because the server is not responding.

Russell Macdonald started following the question "Upload an Attachment" in FreeAgent Central.

Olly replied on October 13, 2008 10:16 to the question "Upload an Attachment" in FreeAgent Central:

Hi Les,

Sorry you're having problems. If you could email your account subdomain (e.g. les.freeagentcentral.com) to support at freeagentcentral dot com I'll take a look at the logs.

The uploading generally take a a few seconds because we have to upload to the remote server and also resize the attachment image a couple of times.

Les Johnson replied on October 13, 2008 08:46 to the question "Upload an Attachment" in FreeAgent Central:

This seems to be a Safari issue as I tried to upload attachments using the Firefox browser and it worked fine!!!

Les Johnson asked a question in FreeAgent Central on October 13, 2008 08:43:

Upload an Attachment

When I 'Upload an attachment' in the bank accounts section, this takes forever and sometimes not at all! I can understand if the size of the attachments is large but they are around 100k each!

Ed Molyneux replied on October 06, 2008 09:52 to the question "Standard Payment Terms Amends" in FreeAgent Central:

...and just in case you weren't using Custom terms, you can edit the Payment Terms for the relevant project and not affect those displayed on previously sent invoices.

All Sent invoices are 'frozen' and the change will only affect existing drafts and future invoices that you create.

Olly replied on October 04, 2008 18:31 to the question "Project with Unbilled Items" in FreeAgent Central:

Hi Les

There are two approaches you can take. You can either delete the timeslips you entered for this invoice, but of course this way you lose the timeslip information.

A better approach would be to delete the invoice to which you manually added the items and then regenerate it, this time using one of the Add Unbilled Time options:



Note: to delete an invoice already marked as Sent, you have to make it Draft again first.

How does that sound?

Olly replied on October 04, 2008 18:25 to the question "Standard Payment Terms Amends" in FreeAgent Central:

Hi Les,

You can do this by editing the invoice and removing the Custom Payment Terms which is in the Advanced Options section of the Edit form.



If you have marked the invoice as Sent, then you will have to make it Draft again before you can edit it.

Les Johnson asked a question in FreeAgent Central on October 04, 2008 13:01:

Standard Payment Terms Amends

How do you change the normal payment terms on an invoice? I have entered 'payment due on receipt' but want to change it back to 30 days?

Les Johnson asked a question in FreeAgent Central on October 04, 2008 12:50:

Project with Unbilled Items

I have an item showing on my Home Page under 'Project with unbilled time' yet this invoice has been paid! When I created the invoice to send out I entered the details and manually and did not add 'unbilled time' to the invoice, is there a way of removing this 'unbilled' item from the Home Page without having to create another invoice for the same job (as this will confuse my accountant!) Any help would be greatly appreciated as I'm still new to this system. Thanks.

Ed Molyneux replied on September 03, 2008 10:53 to the question "Opening Balance brought forward is wrong!" in FreeAgent Central:

Les,

Thanks for that - but it does sound like we're 'out-by-one-day' in our calculations so we'll still treat this as a matter for priority resolution.

Hopefully in our next release 'Anjou' (due tomorrow) you'll be able to put your start date back to where it is supposed to be!

Les Johnson replied on September 03, 2008 10:51 to the question "Opening Balance brought forward is wrong!" in FreeAgent Central:

Hi Ed,

I think I've actually just solved the problem! I simply changed the start date back by a couple of days and the figures now seem to add up!!!

Good to know that support is on hand and quickly!

Thanks anyway.

Les.

Ed Molyneux replied on September 03, 2008 10:40 to the question "Opening Balance brought forward is wrong!" in FreeAgent Central:

Les,

Sorry you're having problems. I've also got your email from earlier so I'll contact you directly about this (and also post here on how we resolved it).

Les Johnson asked a question in FreeAgent Central on September 03, 2008 10:02:

Opening Balance brought forward is wrong!

I am currently using a trail before I sign up long term and am having problems getting the balance on Free Agent to match up with bank statement! I have entered all credits and debits correctly and the additions and subtractions are correct but it looks like the 'balance brought forward' on the Bank Accounts page is wrong! Strangely enough, the difference between the Free Agent balance and my actual Bank Statement balance is the same as the first credit I entered, yet I have entered this invoice as paid!

The only thing I can think of is that when I first started to enter all my details the other day, I entered my correct opening balance and also entered a client who had an overdue invoice of the same amount of the deficit, as this showed up on the Home page as being 'red' - but I have changed this to 'paid' status!!! HEELLLLLPP!!!!!

Any ideas would be greatly appreciated to a new comer to this great package!

Thanks, Les.