Sanja's dashboard

Sanja replied on November 24, 2009 03:41 to the problem "Delete account" in Yola:

Hello Ivan

Thank you for bringing this to our attention. This appears to be a bug on our side. We will need to have our engineers take a look at this. We apologize for the inconvenience. We will update you as soon as we know more information.

Sanja replied on November 24, 2009 03:04 to the question "Opinion on my new store would be appreciated" in Yola:

Very nicely laid out! The only thing I noticed is that Homer is not on all the viewing options. To me, this leads to confusion - is the shirt supposed to have Homer on it or not as some views show the shirt as being plain with no decal. Perhaps you may want to consider applying Homer to all your shirts or making a distinction between the two.

Diane offered some great suggestions as well! I wish you the best of luck with this venture!

Sanja replied on November 24, 2009 02:35 to the question "Adjusting spacing in Accordion menu" in Yola:

Hello Randy

What you would do is drag over an HTML widget and paste in Step 1's code. You can add more than 1 a href tag in this section. Just be sure to give each one an unique name.

Then in your text widget, where you have your blurb, click on the HTML button on your text toolbar, then add in the code from Step 2 at beginning of your blurb.

It may be easier to divide up your sections into separate text widget boxes but it is not necessary. For each new section, then you can add your a name tag, making sure that it corresponds with the respective a href tag in the section above.

I hope this makes sense! Please let me know if I need to clarify further.

p.s. Your site is looking fantastic! :)

Sanja replied on November 24, 2009 02:10 to the question "Navigation bar decided to move" in Yola:

Hello Natalie

I see that Kershnee has been helping you in support. She is currently offline. I took the liberty of seeing what was going on in your site builder. What Kershnee saw is what I am now currently seeing. Please take a look at the screenshot below:



I am viewing this through Firefox 3.5.3. Can you please tell me if you see something different? What browser are you using? I'm sure that we will get this resolved.

A comment on the problem "Blog search widget not working" in Yola:

Hello Yoogle

I'm not sure why this would be happening. I will need to ask our engineers about this and get back to you. I'm sorry for the inconvenience. I will update you as soon as I can. – Sanja, on November 24, 2009 01:57

A comment on the discussion "Let's shout out and share our sites!" in Yola:

Hello Fedcato

I'm sorry to hear that you've been having a difficult time to create a link. You can either give them your site URL or you can give them an image with your URL link. I hope that helps. – Sanja, on November 24, 2009 01:50

A comment on the question "cancelled account, website still visible - Why?" in Yola:

Hello Charronel

We believe we have fixed this now. Please let me know if you still have trouble with this. – Sanja, on November 23, 2009 19:42

A comment on the question "cancelled account, website still visible - Why?" in Yola:

Thanks for providing us with the information. We will look into this and get back to you once we have more information. – Sanja, on November 23, 2009 19:39

Sanja replied on November 23, 2009 19:37 to the update "Yola is experiencing some technical difficulties" in Yola:

Hello ai

The technical difficulties have been resolved. This should not be affecting your ability to load up your blog page. Can you please try the following:

* Check to see if you are having problems with your network or internet service provider.

* Try a different browser. For example will the page load in Firefox, but not in Internet Explorer? There may be a widget on your page that a particular browser cannot load.

* Have you added any custom HTML to your page recently? If so you might accidentally have slipped in some invalid code that is causing your page not to load.

* Did you copy and paste text from a Word document? The formatting of MS Word text sometimes causes problems. Try pasting the text into a program like Notepad or WordPad and then paste into a Yola text box. This will strip out any unwanted code.

* Does an error dialog pop up or do you see an error message in the bottom left hand corner of your screen? If so, could you please give me the details of the error.

* You can also try clearing the cache in your browser. Please refer to this link to see how to do this.

For more information, see: My Site Won't Load!. You can also use this Text Editor to format your text and strip out MS Word code. It will generate valid markup which you can safely paste into the Yola site builder.

If you don't find the solution, please get back to us.

Sanja replied on November 23, 2009 19:23 to the question "cancelled account, website still visible - Why?" in Yola:

Hello Charronel

It should disappear. Can you please let us know the site URL? Please also try clearing the cache in your browser as sometimes you are viewing an older version of your page stored on your browser's cache. Here's a link on how to do this: http://www.google.com/support/account...

Please let us know how this goes.

Sanja replied on November 23, 2009 19:18 to the question "Adjusting spacing in Accordion menu" in Yola:

Perhaps instead of collapsing the items on your home page, you could simply add your text to a text widget and fill up the home page space that way? You could also create anchor links on your page. So, if you had the titles along the top of the page:

The Early Years Discovering Music Radio Years Current Stints, etc..

Then, when a person clicks on one of the titles, they will be taken to the correlating paragraph.

If you're interested in creating anchor links, here's how to do this:
Step 1: Creating the link

1.Drag and drop and HTML widget onto your page where you would like the text to appear for your visitor to click on, for this example it will be at the top of the page.

2.Enter this code in the HTML widget: <a href="#News">Read Current News Stories</a>

What this bit of code is saying is: News is the specific place on the page I want to jump, and Read Current News Stories is the text I want the link to display.

Step 2: Marking the Spot

1.Drag and drop an HTML widget onto your page where you would like the link created in Step 1 to take the clicker, for this example it would be wherever the News section of the document is.

2.Enter this code in the HTML widget: <a name="News"></a>

What this bit of code is saying is: Here is the place named News, and a link with this place specified needs to go here.

Give these a try and you will see that you can easily have your visitors jump all over your page!

Sanja replied on November 23, 2009 19:09 to the problem "Widgets move around the page by themselves. They are like Ghosts!" in Yola:

Can you please point out the particular widget that seems to be moving about on you? If would be helpful if you could post a screenshot of what it looks like in your site builder and what it looks like on your previewed site.

Sanja replied on November 23, 2009 17:48 to the question "Adjusting spacing in Accordion menu" in Yola:

Hello Randy

I'm not sure which Accordion items you are referring to. When I navigate to your Bennet Archives page, and select one of the letters, what I get is a scroll bar which helps me to move up and down your menu. I've attached a screenshot of what I see:



Please let us know if this is okay for you?

Sanja replied on November 23, 2009 17:35 to the question "Accordion menu tweak" in Yola:

Hello Randy

Unless you're quite advanced at tweaking the javascript, I'm not sure there is an easy way to do this. This goes beyond my capabilities but hopefully other advanced users may have some suggestions for you.

Sanja replied on November 23, 2009 16:07 to the question "previous next ?" in Yola:

Hello John

It is possible to allow people to browse your site by clicking on a "next" link or button on your page, instead of using the automatically generated menu. You can achieve this by using the Yola text and link editors to create this type of navigation for your site.

These are the steps:

1. Create the pages for your site.
2. Click on "Edit menu" (below the page tab) and drag all except your first (main) page "out of the menu".
3. At the bottom of each of your pages, drag and drop a text widget onto your page.
4. Add your link text or image. For example, you could have a link that says "next". You could also include a "first" and "last" link, linking to the first and last pages on your list.
5. Highlight your link text or image and click "insert link" on the text editing toolbar.
6. A dialog box will open up with all the link options. Click on "Page" and you will see a list the pages on your site. Select the one you want to link to.
7. To test that the link is working, save and preview your page.

Repeat this process for all your pages and your visitors will then be able to browse your pages in order by clicking on your "next" links, like flipping through the pages of a book.

We have an excellent tutorial which will step you through the process of creating sub-pages, here is a link: Creating Sub-Pages Tutorial.

A comment on the question "Margins no longer a problem!" in Yola:

Great advice Diane! :) – Sanja, on November 23, 2009 04:28

Sanja replied on November 23, 2009 04:26 to the question "don't know how to design my page." in Yola:

If you click on your HTML button on your toolbar in the text widget and remove the <p> and </p>, this too will remove the double spacing.

Sanja replied on November 23, 2009 04:24 to the question "Setting up an Accordion menu" in Yola:

Hello Randy

It seems you were successful in getting the rest of your letters up! :)

To create more space between the letters, you could try adding a <br> between each div code. For example:

<div onclick="runAccordion(4);">
<div class="AccordionTitle" onselectstart="return false;">
Accordion 4
</div>
</div>
<div id="Accordion4Content" class="AccordionContent">
I Am Accordion 4.
</div>
<br>

<div onclick="runAccordion(5);">
<div class="AccordionTitle" onselectstart="return false;">
Accordion 5
</div>
</div>
<div id="Accordion5Content" class="AccordionContent">
I Am Accordion 5.
</div>

The "F" appears to be working for me. Can you please let me know what exactly is not working with your "F"?

A comment on the question "LARGE White Box in Picnik" in Yola:

Thanks for that tip Kimberly! :) – Sanja, on November 23, 2009 04:08

Sanja replied on November 23, 2009 04:01 to the question "Help please" in Yola:

Hello prithvi

If you're interested in adding Adsense to your site, here are the steps to do so:

1. Open the "Advanced" folder and drag and drop the Adsense widget onto your page.
2. A dialog box will open, click on the link in the dialog box to sign up for an Adsense account if you don't already have one.
3. Once you've registered your account and customized your ad, copy the advertising code provided by Google.
4. Paste the code back in the dialog box on your Yola site.
5. Click "OK".

You can also add Google AdSense using the Widgetbox Gallery:

1. Drag and drop a Widgetbox Gallery widget onto your page.
2. A dialog box will open, click on the "Google" category.
3. Click on the Google AdSense widget and edit the settings by adding your account information.
5. Click on the green "Get Widget" button and it will be saved and added to your page.
6. Save and"Preview" your page to view the widget.

Don't forget to click on the yellow "Update My Site" button to apply these changes to your live site.

Please remember that you might not see the ad immediately, it can take a short while for it to be initialized by Google. Wait few minutes, and click "Refresh" and the ads will display.