Get your own customer support community

About me

Recent activity

Subscribe to this feed
  • problem

    lovelace reported a problem in foursquare on October 15, 2009 20:26:

    lovelace
    you can't sign up and select toronto
  • problem

    lovelace replied on May 02, 2009 15:47 to the problem "Bump Top crashed Vista on install." in BumpTop:

    lovelace
    Hey, Justin!

    Any word on a fix yet?
    Do you think this solves the problem? Mark it as solved
  • problem

    A comment on the problem "Bump Top crashed Vista on install." in BumpTop:

    lovelace
    Outstanding! I've removed the program from the computer again, just to be on the safe side, but it's great to know for the future. Could there be an error in instalation that causes the program to load in the start up menu even when I select "do not run on start up"?
    I look forward to hearing from you!
    have a great day! – lovelace, on April 24, 2009 13:23
  • problem

    lovelace replied on April 24, 2009 03:34 to the problem "Bump Top crashed Vista on install." in BumpTop:

    lovelace
    Justin. I updated my video drivers today to the most recent version of the ATI Radeon Catalyst package, which seemed to take care of the immediate loading of the white screen of death issue, but Now that Bump top is allowed to run and visible, on load it freezes - normally on the "Loading, please wait..." screen. The farthest I made it today was to get to a "Welcome to Bum Top" dialog screen before having to restart the computer.
    I have documented all the steps taken and results, but it's be written by hand (since the computer was frozen) and I have handed it over to my IT specialist (he's right into helping me work through the issues so that we can play with the product!)
    I did notice that the open office notification continued to pop up when the program was trying to load and that when i was installing the software in the first place, that even though I selected "Do not load on start up" the program still loads on start up.
    Let me know if there's anything else you can think of to help sort out the issues.
    I look forward to hearing from you and thank you again for your amazing customer support. I'm already a loyal customer with out even having been able to run your product! it's all about the experience, eh?
    All the best,
    Lovelace
    Do you think this solves the problem? Mark it as solved
  • problem

    A comment on the problem "Bump Top crashed Vista on install." in BumpTop:

    lovelace
    Not a problem at all! Thank you for getting in touch at all. The help is more than appreciated. As it looks for the moment, my drivers are all up to date, but I have an ATI X1150 which does not offer a lot of documentation and so I'm waiting to discuss the issue with my IT manager before I reinstall-just in case. I will keep you up to date as I progress through. thank you again! – lovelace, on April 22, 2009 12:54
  • problem

    lovelace reported a problem in BumpTop on April 18, 2009 02:51:

    lovelace
    Bump Top crashed Vista on install.
    When I installed Bump Top this morning on my Vista 32bit system (Gateway) and hit "finish", both my laptop screen and second monitor went white with light blue lines and froze (White screen of death?).

    I restarted my system and, after and extended load time, a notice came up about openoffice accessibility and froze the computer again. After a couple of restarts and more frozen computer, I started my system in safe mode and tried to uninstall the program (figuring it to be malicious). I couldn't uninstall any part of the program in safe mode. I finally got through to some part of a functioning system and did a system restore to before program installation. On restart the computer would run, but there were still instances of the program remaining in the program files.

    I think Bump Top is incredibly interesting and am dying to try it out, now that I know it's not malicious, but I certainly do not want it affecting the performance of my system. Any information/insight would be greatly appreciated!

    Thanks!

    Lovelace
  • update

    lovelace replied on April 18, 2009 02:29 to the update "Looking for VIP testers" in BumpTop:

    lovelace
    If you'll have me, I'm in...just nervous as I tried to install Bump Top this morning and it crashed my entire system, wouldn't uninstall, and then, when I finally restored my system to before installation, it didn't remove all instances of the program. That may actually make me an ideal candidate. Let me know what you think, because I'm certainly willing to give it another go!

  • lovelace started following the problem "Bump Top is crashing all the time!" in BumpTop.