Maja Lindström's dashboard

Maja Lindström started following the question "Blocking an unwanted rebtel caller." in Rebtel.

Maja Lindström replied on December 15, 2009 08:41 to the question "Skype" in Rebtel:

Hi Bsrogen,

We're aware of this problem and we're working hard to resolve it. Please note that the computer call product is in beta, and therefore we haven't yet solved all technical issues.

Best regards,
Maja

Maja Lindström replied on December 14, 2009 15:09 to the question "Cost of forwarding incoming calls to Skype?" in Rebtel:

Rebtel does not charge anything when routing calls to your Skype name. However, if you don't pick up on Skype and the call is directed to your phone, we charge our usual per minute fee.

/Maja

Maja Lindström replied on November 30, 2009 11:56 to the question "Caller ID : real number vs. rebtel local number" in Rebtel:

Thanks for your input, I see your point :-)

We're actually considering making it optional to show the Rebtel number at the other end for the reasons you mention, among other.

/Maja

Maja Lindström replied on November 30, 2009 07:38 to the question "Caller ID : real number vs. rebtel local number" in Rebtel:

Hey,

You don't actually need to push the pound key, that's just a way to tell the system you're done typing in the number so you don't have to wait for a time out.

From the iphone app it's even easier - just dial the number from the built in dial pad.

I just want to mention the reason that we show the Rebtel number is that your friend can use that number to call you. Or hang up and call you back while you stay on the line to make a free call.

Maja Lindström replied on November 02, 2009 14:43 to the idea "Printing contacts" in Rebtel:

Thanks for letting us know. I've reported it to our technical team.

/Maja

Maja Lindström replied on October 29, 2009 09:16 to the idea "Making another call without disconnecting" in Rebtel:

Wow, time flies. It's still on the list, along with a whole bunch of other great ideas. Some of them from our users. This particular idea is quite close to the top so I expect to see it coming in a month or two.

Maja Lindström replied on September 10, 2009 11:52 to the idea "Call Reception on Rebtel local number" in Rebtel:

Hi Arinze,

If your friend is in one of the Rebtel countries he/she will get a local number to call you on when you add you friend as a contact. This number is shown in your friend's phone display when you call them, Does this solve your problem?

Best regards,
Maja

Maja Lindström replied on August 03, 2009 13:11 to the question "does smart call feature work with landline phones also or just the cellphones?" in Rebtel:

We stop charging the moment you hang up and the Smart call will be at no fee after that.

/Maja

Maja Lindström replied on June 02, 2009 07:26 to the question "Rebtel International Business Line??" in Rebtel:

Hi Sean,

We don't have this service yet, but it is something we plan to launch in the future. This would be a great service not only for a business but also for anyone going abroad and want their friends at home to be able to call them at the cost of a local call.

Thanks,
Maja

Maja Lindström replied on May 28, 2009 12:08 to the question "Call Divert to Rebtel Number" in Rebtel:

I guess that your UK mobile is one of the phones you have registered on your account, which means that Rebtel recognizes the caller ID when you call from that phone. That is how we know where to connect the call. When you divert your UK mobile to the 020 number assigned by Rebtel, and call it from another phone (let's call it A), the caller ID presented to Rebtel is probably the caller ID of phone A, which we do not recognize.

I guess you want your friends to be able to call your UK mobile and have their calls diverted to your Greek mobile through Rebtel to save money on roaming. We've been considering adding support for this scenario to our service. Thanks for bringing it up!

Best,
Maja

Maja Lindström replied on February 16, 2009 19:40 to the problem "WebSMS messages aren't delivered..." in Rebtel:

Hi Joanne,

After you pressed the send button, did you get a message popup saying that the messages were sent? If you check your account history - do the SMSes appear there? If not, they where never sent at all.

We will indeed add delivery reports for WebSMS so you can know for sure if they reached the recipient.

Best,
Maja

Maja Lindström replied on February 09, 2009 12:53 to the idea "How can I print my contacts?" in Rebtel:

It's finally here. Sorry you had to wait so long, but now at last we have a print icon at the top of your contacts list.

Maja Lindström replied on February 09, 2009 12:51 to the idea "Printing contacts" in Rebtel:

I'm happy to tell you that we've now added a print icon at the top of the contacts list, so you can get your contacts nicely printed.

Maja Lindström replied on February 09, 2009 09:02 to the question "Is it possible to modify local number assignments to contacts?" in Rebtel:

Hi Dennis!

In what area code do you have your house? We continuously work on getting more local numbers in areas where we have many users, so with some luck new Rebtel numbers may be on their way to where you live.

The scenario you are describing is somewhat advanced but not totally uncommon. At the moment, there is no way to force the assignment of local numbers to a certain contact, but it is something we should definitely consider adding to our service in the future. Thank's for giving us this idea!

Maja Lindström replied on January 26, 2009 07:43 to the idea "How can I print my contacts?" in Rebtel:

It's close now. Expect it to appear next week along with some other improvements on our web site.

Maja Lindström replied on December 15, 2008 08:58 to the idea "How can I print my contacts?" in Rebtel:

Hi!

You're not the only one who have reported this problem, so we will surely add a print option for the list. What info would you like to see on the print out? Is name and Rebtel number, plus Rebtel operator number and Rebtel SMS numebr sufficient or is there anything else we should add to the printed version?

Cheers,
Maja

Maja Lindström replied on December 04, 2008 08:27 to the question "How can I get a new PIN number?" in Rebtel:

Hi!

I'm sorry you're having problems. It could be that the email get stuck in you spam filter, so if you haven't already checked your junk folder, please try that.

If you can't get it to work via email, you can call the Rebtel access number in your country (select your country in the drop down on this page: http://www.rebtel.com/en/Utility-Page...) and select menu option 5. Then you'll be able to choose a new PIN on the phone.

I hope this will solve your problem!
Maja

Maja Lindström replied on November 17, 2008 14:09 to the problem "issues with Rebtel website / add a new contact broken?" in Rebtel:

Hi Andre,

I've just tried to repeat your problem with both FF3.04 and IE7 (not Opera), but it works like it should for me. If you can't get it to work it might be an issue with your account. I suggest that you send an email to our support team, customerteam@rebtel.com and they'll be happy to help you.

Maja Lindström replied on November 07, 2008 13:10 to the idea "Making another call without disconnecting" in Rebtel:

Hi!

I was quite sure I posted an answer to this but it seems to be gone. It's a great idea and we'll look at it. Thanks!

/Maja