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Marco Botton replied on November 24, 2009 13:08 to the problem "Stuck at "Setting Things Up" page." in Balsamiq:

Hi Patrick, please let us know if the workaround of the good Yardboy works for you.

Ciao
Marco

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Marco Botton replied on November 24, 2009 11:42 to the question "Assets Folder Empty" in Balsamiq:

Hi Scott, I think I fixed the bug.
You can download the Next version from this address http://www.balsamiq.com/products/mock...
Can you help us testing it? Please report here any problem.
Thank you!

Ciao
Marco

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Marco Botton replied on November 20, 2009 22:06 to the question "Issue launching balsamiq - adobe air shows as required even though installed" in Balsamiq:

Hi Graham, is Air working now on your computer?
Your license is still valid, even if you move from your desktop pc to your laptop. The license is tied to you, not to your hardware. :-)
Let us know if you want further help.

Ciao
Marco

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Marco Botton replied on November 20, 2009 22:00 to the question "Navigating links in fullscreen mode - can I change to relative paths?" in Balsamiq:

Hi Jason, you should be able to zip the folder and send it to another computer. If it doesn't work, then probably we have a bug to fix! :-)

Can you mail some of those bmmls to marco@balsamiq.com? I will keep everything private.
It would be helpful to know what is the full path of the folder containing the bmmls.

Ciao
Marco

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Marco Botton replied on November 20, 2009 21:36 to the idea "Add OSX Quicklook support for bmml files" in Balsamiq:

Hi Petr, it looks like the plugins are not in the proper places.
Please copy manually the plugins in these folders:

/Users/youruser/Library/QuickLook/MockupsQuickLook.qlgenerator
/Users/youruser/Library/Spotlight/MockupsSpotlight.mdimporter

Then in the Terminal run these two commands:

qlmanage -r
/usr/bin/mdimport -r ~/Library/Spotlight/MockupsSpotlight.mdimporter

... and reboot, just to be sure that it takes the changes. ;-)
Let me know if it works!

Question: is your Mac Intel or PowerPC?

Ciao
Marco

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Marco Botton replied on November 16, 2009 12:45 to the problem "FogBugz price plan incorrect on plugin page" in Balsamiq:

Hi Jan, thank you for reporting it. We are going to submit the fix right now, it will be available on FogBugz OnDemand in few days.

Ciao
Marco

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Marco Botton replied on November 03, 2009 16:21 to the problem "Possible bug with copying mockups that contain external images" in Balsamiq:

Ari, we are so sorry to have lost this thread!!! :-(
If you are still there, the good news is that I just fixed the bug you reported. :-)
You can try the Next build available at this address http://www.balsamiq.com/products/mock...
Please let us know if something doesn't work... we'll be faster this time! ;-)

Ciao
Marco

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Marco Botton replied on November 03, 2009 10:05 to the problem "Linking mockups to each other overwrites one of them (?)" in Balsamiq:

Hi Simon, see my answer in your new thread here http://getsatisfaction.com/balsamiq/t...

Ciao
Marco

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Marco Botton replied on November 03, 2009 09:58 to the question "Why does loading another BMML while in Full Screen Prensentation corrupts other opened BMMLs?" in Balsamiq:

Hi Simon, thank you for this detailed report!
We forgot to close the door when Mockups is in Presentation mode: it is not allowed to load files. The new Next build, available in minutes here http://www.balsamiq.com/products/mock..., fixes the problem.
Now Mockups ignores any request to open files when in Presentation mode.
Let me know if it doesn't work for you.

Ciao
Marco

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Marco Botton replied on October 28, 2009 22:35 to the idea "Add OSX Quicklook support for bmml files" in Balsamiq:

Hi Anthony, running the install script should be enough. Few questions which will help us in tracking what happens:

- is Balsamiq Mockups located in the /Applications folder?

- if you open the Quick Look window for a bmml file, which file type is reported? (it can be com.balsamiq.MockupsFile or com.balsamiq.mockupsfile all lowercase)

- do you see the plugins in /Users/youruser/Library/Spotlight and /Users/youruser/Library/QuickLook ?

- if you copy and paste this command in the Terminal:

qlmanage -m plugins | grep balsamiq

and hit Return, the output should be like this:
com.balsamiq.mockupfile -> /Users/marco/Library/QuickLook/MockupsQuickLook.qlgenerator (1.0)

Is it?

Thank you and let me know!

Marco

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Marco Botton replied on October 28, 2009 08:48 to the problem "Images broken following 10/22/09 upgrade to Balsamiq version 1.6.40" in Balsamiq:

Hi Stephen, it will help us a lot to have a bmml file with broken image links, as well as the full path where it is located.
Could you please send to marco@balsamiq.com a zip with a bmml and the images?

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Marco Botton replied on October 16, 2009 13:35 to the problem "Linking mockups to each other overwrites one of them (?)" in Balsamiq:

Hi Jennifer, the problem should be fixed in the Next version!
http://www.balsamiq.com/products/mock...
Please help us testing it before it goes in Mockups 1.6 next week.

Ciao
Marco

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Marco Botton replied on October 16, 2009 13:28 to the problem "Online demo doesn't remember mockup" in Balsamiq:

Hi Pavel, thank you for reporting it!
It's online the Next build that fixes the problem.
http://www.balsamiq.com/demos/mockups...

Ciao
Marco

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Marco Botton replied on October 15, 2009 21:55 to the problem "No autosave in FogBugz plugin == lost work" in Balsamiq:

Hi, we are very sorry for the lost of your work.
I confess that I didn't take much care of this issue. I will look into it to make "more difficult" to lose work in a future update.
Thank you for reporting!

Ciao
Marco

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Marco Botton replied on October 12, 2009 08:07 to the question "Fogbugz OnDemand error" in Balsamiq:

Pat, everything looks good here. I suspect that the error was caused by a bug in our plugin that happens when reading user informations from Spreedly, the service we use for payments. We will release very soon a new version of the plugin that addresses this issue.
Anyway, it seems not your case...
Is the error you reported still occurring?
Are you able to load the configuration page of Balsamiq Mockups plugin without errors?
Sorry again for the troubles!

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Marco Botton replied on October 11, 2009 12:08 to the question "Fogbugz OnDemand error" in Balsamiq:

Hi Pat, sorry for the trouble!
Can you please tell me the account name of your FogBugz onDemand server? (i.e. the "xyz" in xyz.fogbugz.com)
I'll try to reproduce here what happens.

Ciao
Marco

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Marco Botton replied on October 08, 2009 15:04 to the question "Can't install Mockups on Fogbugz 7." in Balsamiq:

The size and hash of the file are good. The name has a " (1)" that shouldn't be there, but I am able to upload the plugin here without errors using that name.
To exclude completely a plugin file problem, here http://dl.getdropbox.com/u/41723/buil... is another copy of the plugin.

The problem appears to be in FogBugz itself. I contacted FogCreek team to get some help. In the meantime, can you please try to remove all files related to Balsamiq Mockups from the cache folder of FogBugz and upload the plugin again?

C:\Program Files\FogBugz\Plugins\cache

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Marco Botton replied on October 08, 2009 10:19 to the question "Can't install Mockups on Fogbugz 7." in Balsamiq:

Hello Peter, we'd like your help debugging this issue.
Two questions:

- can you check to see if you see the plugin's unzipped folder in the C:\Program Files\FogBugz\Plugins\cache folder?

- could you please look at the Windows Event Viewer (under Administration Tools) and see if you find any errors originating from either FogBugz or an "ASP.NET 2.0.xxx" application? If there's anything there, please send us the error, as it would tell us exactly what the issue is. I'm attaching an image taken from Vista (in Italian, sorry) to show the filter that should catch all relevant informations.

Thank you for the collaboration
Ciao
Marco

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Marco Botton replied on July 28, 2009 14:26 to the problem "Project dropdown is sllllloooowww" in Balsamiq:

Hi Adam, which browser and O.S. are you using?
I'm on Leopard, Safari and Firefox are very fast. On (virtualized) Vista Safari is fast enough, while Firefox is embarassing.

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Marco Botton replied on July 11, 2009 00:51 to the idea "Let us rotate ... please :)" in Balsamiq:

Hi Chris, the iPhone control has the landscape mode. You can set it by clicking on the Orientation icons in the Inspector.
The iPhone keyboard supports it too.

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