Marie's dashboard

Agreed! I've dealt with outsourced customer service reps before -- and had no problems whatsoever. Tennessee, Australia, Bangalore...I don't care. But my Snapfish experience was unnecessarily frustrating. For something as easy-peasy as requesting the second set of prints that I'd ordered and paid for -- but not received -- I was first asked for all my order information, then told to please call back "some other time" because "all the tools were down." When I balked, it was suggested that I resubmit my order. "Our software is down." Um...that's just not what I want to hear from a subsidiary (division?) of Hewlett Packard!

Why does Snapfish scrimp on its customer service so, and still!, after all the cruddy word of mouth it's been getting? Can top management please get a clue? I really hope so, and thanks!