Mark's dashboard

Mark replied on February 10, 2010 00:40 to the problem "Error listing features when owner's initials are "OR"" in Pivotal Labs:

I can't seem to recreate the problem in a test project. Can you send the specific project name or id to tracker@pivotallabs.com so we can look into the problem.

Thanks,
Mark

Mark replied on February 10, 2010 00:34 to the idea "Canceling a story" in Pivotal Labs:

Move the story to icebox and it will retain all its history and it will no longer effect the iteration dates in the backlog. When you want to prioritize the story again just move it back to proper place in the backlog.

Mark replied on February 09, 2010 16:15 to the problem "JIRA integration not working" in Pivotal Labs:

Hey Alex,

The underlying JIRA driver connects to the endpoint: base_url/rpc/soap/jirasoapservice-v2". The base_url is the one given by the user on the JIRA integration page. If you send your project info to tracker@pivotallabs.com and we'll see if we can determine anything.

Mark replied on February 08, 2010 16:06 to the question "Documentation Question/ request for clarification owner/requestor" in Pivotal Labs:

The client or "product owner" is typically the story requester and the one who should be accepting or rejecting the story. The owner is the person who completes the story.

Mark replied on February 05, 2010 15:13 to the problem "Chrome on OS X silently fails to save project settings" in Pivotal Labs:

Hi Leon,
Can you send the following information to tracker@pivotallabs.com so we can look into the problem.

1. project name
2. what you were trying to change
3. the version of Chrome you are using

Mark replied on February 04, 2010 20:19 to the problem "Github commit hook not working." in Pivotal Labs:

Hi Nathan,

We've been using Github commit hooks without any problems (eating our own dog food as the say). Can you send the specific project name and user login to tracker@pivotallabs.com and we'll see if we can figure out what is going on.

Mark replied on February 04, 2010 15:47 to the question "Can Story history be included in an export?" in Pivotal Labs:

We currently don't have any plans to include the story history in the CSV export, but we may expose the ability to retrieve story history through API. You can currently retrieve recent activity (history) for a given project through API (http://www.pivotaltracker.com/help/api) or you can register for an Activity Web Hook (http://www.pivotaltracker.com/help/in...) to receive all of the project history on an ongoing basis.

Mark replied on February 03, 2010 21:14 to the question "What happens to an existing project if you change point systems?" in Pivotal Labs:

Sorry there isn't a way to customize the mapping, you would have to do that manually or through the API as you suggested.

Mark replied on February 03, 2010 16:13 to the question "What happens to an existing project if you change point systems?" in Pivotal Labs:

All of your estimated stories including completed, in progress, not yet started and unscheduled will automatically be adjusted to the new point scale.
In the case of Linear to Fibonacci, no changes will be made since both scales have overlapping numbers. In the case of Linear to Powers of 2, stories estimated with 1's and 2's will remain the same and stories with estimates of 3 will be changed to 4.

A comment on the problem "PT is unable to load project" in Pivotal Labs:

Hi Nathan,

Are you still unable to load your project? I was able to load all of your projects without any problems. – Mark, on February 02, 2010 21:40

A comment on the problem "Stories getting all out of order" in Pivotal Labs:

Hi Hanno,

The bug was fixed, but it did leave a limited number of projects (mostly projects that were created between January 23rd and 25th) with some stories with the incorrect priority. The incorrect priority may not manifest itself until later point when some other user actions are taken. I ran a script to fix your project's story order. Your story order may not be perfect since we did lose some information about priority, but accepted stories are now before unaccepted stories etc... Sorry for any inconvenience that this may have caused you and let us know if you have any other questions or problems. – Mark, on February 02, 2010 16:41

Mark replied on February 02, 2010 15:55 to the idea "As a User, I want to delete projects" in Pivotal Labs:

You can archive projects on the Projects page (http://www.pivotaltracker.com/projects). Archiving a project lets you clean up the clutter and still have the ability to recover the project at some point if necessary. We do understand that some projects are demo's, tests, etc and people would like to remove the completely, so at some point we do plan to allow users to delete projects completely from the system.

Mark replied on February 01, 2010 15:43 to the problem "HTML escaping (XSS?) in Progress Reports" in Pivotal Labs:

Hey Chris, thanks for letting us know. We'll get it fixes as soon as we can.
-Mark

Mark replied on January 29, 2010 19:46 to the problem "Tracker > JIRA story status not updating" in Pivotal Labs:

Hi Colin,
We talked with JIRA folks and they suggested creating a custom workflow in JIRA with additional conditions on each transition to allow users in a designated tracker integration group to complete that transition. We documented the steps that we did to make it work in a test integration in the JIRA section of the Integrations Help page (http://www.pivotaltracker.com/help/in.... If you can, give it a try and let us know if you have any questions or feedback.

Mark replied on January 29, 2010 16:37 to the problem "Commit Mode set to Auto Mode after an iteration" in Pivotal Labs:

Thanks for you input, but it's actually by design. Over time Tracker does a pretty good job of predicting what your team will actually accomplish. After each iteration Tracker will move what it predicts your team will get done into current iteration and at that point you can decide as a team whether or not you want to "Commit" to more or less work.

As always we do listen to your feedback and if enough other users have the same feedback we'll look into adjusting the functionality.

Mark replied on January 29, 2010 16:28 to the problem "Searching on multiple labels does not work" in Pivotal Labs:

Tracker currently only supports searching by a single label. I added searching by multiple labels to our user requested feature list. The more people who show interest in this feature the more likely it will make its way to the top of the list.

Mark replied on January 28, 2010 16:22 to the problem "Attachments not working with API V3" in Pivotal Labs:

I can't seem to recreate your specific problem. If you send the file you trying to upload and your project name or id to tracker@pivotallabs.com and we'll be happy to investigate the issue further.

Mark replied on January 28, 2010 16:01 to the question "Activity API - Paging?" in Pivotal Labs:

Hi Keith,

That is the correct way to format the date. Adding example on the API page is a good idea. You're seeing the same results because you have more than 10 things that have happened in the project since December 7 and the activity is returned with the most recent first. If you changed the date today you would see different results. You can also increase the limit to 100 at the same time i.e (limit=100&occurred_since_date=2010/01/28%2000:00:00%20CST)

There isn't away to get past the 100 activity item limit right now, it's mainly due to scalability/performance constraints on our side. We'll see what we can do about increasing that limit and introducing some type of paging.

Mark replied on January 27, 2010 16:17 to the problem "Stale Command: 'this.balloon' [undefined] is not an object" in Pivotal Labs:

It seems there is a refresh bug with project viewers, we'll get it fixed as soon as we can. In the meantime you could change that user to be member and it should work.

Thanks for letting us know about the bug.

Mark replied on January 27, 2010 16:02 to the question "Campfire Integration Not Posting Updates" in Pivotal Labs:

Hi Ben, It turns out we forgot to support SSL enabled campfire rooms, we'll have that fixed within the next week.

Thanks for sending the debug info, it helped us figure out the problem.