mech's dashboard

First thing, I need to apologize for my false assertion/assumption that the delivery has anything to do with the Store or the charging fee. I think I made a mistake in linking them which is totally false.

Next, I need to rant.. that's all.... :(

If books are delayed but 'arrived', then I can accept it no problem. What I cannot accept is that things ordered are not sort of delivered with at least high success rate. How can I trust RM to be able to deliver if I keep on encountering MISSING ITEMS that RM itself cannot even tracked.

So what happen to the previous Mental Model books I ordered which you told me you have in fact delivered 2 more books to me... remember that!

So altogether you are wasting 3 Mental Model books on me and you have no ideas where they go or even launch an investigation!

I have never personally encounter such problem with Amazon or any UPS services.

Of course shipping is out of your control. But tracking order and making sure is not! My country is not un-reachable to you. In fact, our shipping port is sort of number one in the world for a very long time (PSA if u want to know it).

I also have not agreed for you to credit me back. Twice you have offer to credit me back... remember on the first Mental Model book, you offer to credit me back and I rejected it because I know the book I am getting is of great quality and I simply just want the book.. but you choose the easy way out anyway and that is "credit me back".

Your service totally let me down... I will continue to purchase RM books because of their quality but through Amazon with at least a tracking service and no BLACK HOLE issues!

Thanks for the effort. I do not have any need to re-download anything. But I do want my Mental Model to be reflected on my account. Thanks for amending that if you have the time.

Hi Lou, I do not have anything urgent. If you have time, just take a look at my account and maybe sync my Mental Model book together with my Web Form Design. A Huge thanks for that :)

The ability not to create account or just guest account may at first seem a great "straight to the point" purchase, but RM is such as highly niche publisher just like Pragmatic Programmer where they produce great book that are just "different". Unlike Apress, *Oreally*, etc.. so my suggestion is to force them to create account.. and u have PDF too... that is even more so to maintain one where we can occasionally re-down it like Peepcode etc..

Thanks for reply. Will look into getting my book soon.

So Kevin, have you received the book? I have ordered mine too and it is very close to 1 month also. Dying to read this book but have been waiting for 25 days already.