Mike Martin's dashboard

Mike Martin replied on December 14, 2008 18:23 to the problem "Can not reset password, not working" in SocialGO:

Hi luckybiker,

I have created a test account on your network, can you please approve me and I will try and reproduce it.

Remember that resetting a password is a two email process. Email 1 contains a reset link. Email 2 contains their new password.

From there they are directed to a login page. They then need to login with their new password.

From there, they are directed to their Account page.

For clarity, your members can reset their passwords via email? They just can't reset them for a more memorable one when they go to their Edit Account page?

If so, please remember that Firefox and other browser's Autofill may have placed an old password in the 'Current password' field. Make sure the 'Current password' field contains the one we sent you via email when you clicked 'Forgot password'.

Mike Martin replied on December 12, 2008 09:21 to the problem "Can not reset password, not working" in SocialGO:

Hi bodaicous,

Is this problem still affecting you? If so could you give me you network's URL and I'll take a look. If you want to disclose the network URL privately, message me (Mike Martin) on the owners network

Thanks

Mike Martin replied on December 11, 2008 16:30 to the question "How do I reset my admin password?" in SocialGO:

Remember that if your web browser is using form autocomplete, your browser will pre populate it with your old (and INCORRECT) password.

You must remember to copy and then paste the temporary password we sent you into the password field.

Mike Martin replied on December 09, 2008 19:23 to the question "add multiplayer games" in SocialGO:

Hi sojan,

You can authenticate accounts on that site against our API. Take a look at the API Sample Code in the Network API Access section in the Admin Center.

And take a look at the Advanced Settings section of the Admin Center for entering your external domain for authentication with us.

Please note, this is only possible if you actually own come2play.com. It's not yet possible for a SocialGO network to authenticate against a different site.

The API is in early stages of development at the moment and will be expanded over time.

We'd be glad to hear your thoughts on possible API improvements.

Mike Martin replied on December 06, 2008 16:29 to the question "Why is my site running so Slow...?" in SocialGO:

Ok, there are two separate issues here.

Sengorel, can you give me the URL of your site so I can see what the problem might be, if you don't want to divulge the URL publically, message me with the URL on the owners network (http://owners.socialgo.com), my username there is Mike Martin.

Mopeder, which videos are you talking about, can you do the same and send me the URLs. If the video is hosted at Youtube/Vimeo/Dailymotion then it is something we can't control. If you are talking about a video hosted with us, then our downloads are progressive and not streaming and therefore it leads me to believe that the problem would be to do with the speed of your internet connection.

Even if you're on DSL, if you're downloading another file at the same time as watching a video or your Internet Provider isn't giving you the bandwidth you need in order to watch a video on SocialGO.

If you are watching a video that is hosted and uploaded to SocialGO, and want an uninterrupted viewing experience, I suggest waiting for the gray progress bar to get to the end before pressing play.

Mike Martin replied on December 04, 2008 13:04 to the problem "Members can't reset password with email link." in SocialGO:

It's been fixed, it was fixed on Wednesday 3 December's deploy.

Mike Martin replied on December 03, 2008 16:23 to the problem "Password Reset Problems" in SocialGO:

This should now be fixed (we've deployed)

Mike

Mike Martin replied on December 03, 2008 15:46 to the problem "Password Reset Problems" in SocialGO:

Hi Maxie,

This will be fixed in the next deploy.

Mike Martin replied on November 19, 2008 11:02 to the question "How to setup a domain name properly ?" in SocialGO:

Hi admabd,

Your domain appears to be working and resolving to your SocialGO network now.

Mike Martin replied on November 18, 2008 22:55 to the question "How to setup a domain name properly ?" in SocialGO:

Hi TonicWater,

Glad your domain's now working, will ping that question through to Tom to see if he can help.

Hi ahmabd,

Can you tell me the name of the domain and your current SocialGO network so I can check your domain records? If you don't want to disclose that information here, you can email me: michael@socialgo.com

Thanks,

Mike

Mike Martin replied on November 18, 2008 12:41 to the question "How to setup a domain name properly ?" in SocialGO:

Hi TonicWater and ahmed55,

This is most likely because your nameservers aren't hosted with GoDaddy. http://help.godaddy.com/topic/163/article/681 gives a little more information. (Read the Note bit)

You need to set your nameservers to the 'Default Parked Name Servers'. After that, 'Total DNS Control' will show up in the 'Domain Details' menu.

For more detailed help, I suggest contacting their technical support and asking them how you can get Total DNS for your domains.

Mike Martin replied on November 17, 2008 21:56 to the discussion "What is the best way to submit our network to search engines?" in SocialGO:

Adding your website correctly to the Open Directory project also helps, that's always indexed by bots like the Googlebot. The Open Directory project can be found at http://www.dmoz.org

Mike Martin replied on November 06, 2008 20:38 to the question "How to setup a domain name properly ?" in SocialGO:

Hi Wayne,

In GoDaddy, go to the Domain Manager, click on the domain name (e.g. mysite.com)

Then click 'Total DNS Control and MX records'

In the editor, make '@' point to 92.60.117.57

Make the 'www' CNAME point to '@'

So your 'Total DNS: (Available)' column will look similar to:
ARecord @ 92.60.117.57
CNAME www @

Hope this helps,

Mike Martin replied on October 29, 2008 15:12 to the question "How to setup a domain name properly ?" in SocialGO:

Hi again Johnson,

What does it say when you choose 'DNS'?

Mike Martin replied on October 29, 2008 14:16 to the question "How to setup a domain name properly ?" in SocialGO:

Hi Johnson,

The CNAME and A remarks are related to pointing your Domain Name to your SocialGO network. Your screenshot looks like you're trying to do domain forwarding which isn't the same thing.

If you wish to do domain forwarding then you need to set the forwarding destination to the URL of your network, e.g. http://yournetworkname.socialgo.com

To setup your domain to actually point to your network then you will need to alter your Domain Name records. I am curious, what are the other options in your 'Destination' type drop-down box?

Mike Martin replied on October 29, 2008 12:55 to the question "How to setup a domain name properly ?" in SocialGO:

Currently you will have to manage DNS for your domain.

Providers like MyDomain, GoDaddy and 123-Reg offer free DNS when you register a domain with them. They may also do the same if you transfer your domain to them from snapnames.

Mike Martin replied on October 27, 2008 12:30 to the question "How to setup a domain name properly ?" in SocialGO:

Hi TonicWater, leave your NameServer as per your ISP's settings.

Instead make sure your A record for snapnames.com points to 92.60.117.57. And your www record is a CNAME pointing to snapnames.com.

Hope this helps.

Mike