Matt's dashboard

Matt replied on November 14, 2009 22:58 to the question "How to buy food bowls that you've already purchased?" in ngmoco:

Hi,

I'm sorry for your inconvenience. Currently you have to buy another upgrade version of the game (e.g. http://appstore.ngmoco.com/touchpets20) and log in with the same account.

We are working hard on a way to re-purchase food amounts for future updates.

Matt

Matt replied on November 14, 2009 19:16 to the problem "Touch Pets Dogs is stuck in the tutorial at the Goals part" in ngmoco:

This is a known issue.

We believe we have traced the problem to devices that:

1) are running a jailbroken OS

and

2) have installed an non-apple approved application called BiteSMS

Can you tell us: does your device meet the conditions listed above?

In the case where players meet these conditions, some have reported that Touch Pets will run normally, but the goals buttons will not appear.

We are looking into the cause of this issue, but given that the problem only appears on a unsupported jailbroken configuration, at this time we cannot offer an exact estimate of when will be able to resolve the cause of the issue.

As a workaround, at this time we are advising players to either:

a) Use a legitmate, Apple-distributed operating system for their device

or

b) Uninstall BiteSMS from jailbroken devices and see if it resolves the issue.

Matt

Matt replied on November 06, 2009 18:24 to the problem "Items text with italian language set on iPhone" in ngmoco:

Hello,

Can you tell me which game you are referring to?
Matt

Matt replied on November 01, 2009 01:00 to the problem "Plus Touchpets, no logout option" in ngmoco:

Hello,

In version 1.0 of Touch Pets Dogs players cannot log out of their account without uninstalling the game. If you wish to log in with a new account, you can uninstall and re-install the app via iTunes and you will be prompted for a login at launch, at which time you can install the app again or create a new account.

Matt

Matt replied on October 25, 2009 22:13 to the question "How do you start the game? I can't seem to get off the boat. I did the beginning of the game and got on the boat to find the Golden Orchid. That is all I seem to be able to do. I touch the screen to start game, then I can see the island, but I don't seem to be able to do anything but look around. I was charged 4.99 for the game. I checked my credit card." in ngmoco:

Hello Michele,

I am sorry you are frustrated. Have you pressed the start button on the lower right corner of the main menu? If so, it should start the introduction level automatically.

Matt

Matt replied on October 17, 2009 18:36 to the question "2 versions of Rolando 2" in ngmoco:

Both ngmoco and Apple tracks in-app purchases via your Plus+ and iTunes accounts, respectively.

If you are forced to reinstall the Rolando 2 Chapter 1 app after having purchased additional levels, you will be able to unlock those levels again without additional charge after you verify you iTunes credentials, similar to how you can download paid apps again without charge if you are forced to re-initialize your device or get a new device.

Matt replied on October 17, 2009 17:18 to the problem "Rolando 2 in-app Purchase Fail" in ngmoco:

Hello Tim,

I am sorry you are having this problem.

Can you go into detail about what you are seeing? Which level are you trying to purchase?

Are you connected to the internet when attempting to purchase?

Matt replied on October 17, 2009 17:16 to the question "2 versions of Rolando 2" in ngmoco:

We have no plans to remove any version of Rolando from the store at this time.

Matt replied on August 07, 2009 17:53 to the question "Ngmoco, please help." in ngmoco:

Hi Trenton,

By far the best place to start is the Apple developer site: http://developer.apple.com/

There are many excellent resources there on programming for iPod and iPhone.

Matt

Matt replied on July 25, 2009 16:16 to the question "Rolando 2: 46 Levels? But I count 39" in ngmoco:

Hi J_T,

The seven levels of the Kingdom of Rolando plus the 39 levels of the Island of Fontanis is how we come to 46 level count.

You can return to the Kingdom of Rolando by tapping the boat and sailing back from the Island.

Matt

Matt replied on July 24, 2009 17:12 to the problem "Rolando one or two suddenly don't start." in ngmoco:

Hi Mark,

Sorry you are having this issue. Can you tell me what OS version you are using?

Matt

Matt marked one of Jas765's replies in ngmoco as useful. Jas765 replied to the question "The Rock Must Roll: could you help me please?".

Matt replied on July 20, 2009 16:15 to the problem "Image bug in Twin Keeps...can't finish the game." in ngmoco:

Sorry you are having this issue, and thank you for the additional detail about your OS version.

We are looking into why the game is exhibiting this issue on OS 3.1 Beta 2 at this time.

Matt replied on July 19, 2009 18:48 to the problem "Image bug in Twin Keeps...can't finish the game." in ngmoco:

I am sorry you have having this problem. Does this happen even when you restart the level?

Matt replied on July 18, 2009 15:44 to the problem "(Rolando 2) Achievement broken - Kingdom of Rolando: Got All Rolando Medals" in ngmoco:

Should be fixed now.

Matt replied on July 12, 2009 07:11 to the problem "Rolando 2: Trouble playing on the second island." in ngmoco:

Jottomandai,

Again, sorry you are experiencing this. It sounds like a bug. If you cannot tap the ship to return to the first island and complete the princess level, I believe you will have to reinstall the app to start progress again and reach the first world. I do not have another workaround to suggest at this time. We will look into why this might have happened.

Matt

Matt replied on July 12, 2009 06:31 to the problem "Rolando 2: Trouble playing on the second island." in ngmoco:

Jottomandai,

I'm sorry you are having this issue. What happens if you complete the princess stage at the end of the first island again?

Matt

Matt replied on July 12, 2009 04:20 to the problem "Rolando 2: Trouble playing on the second island." in ngmoco:

can you post a screenshot? hit the home and power buttons simultaneously to take one of the device screen.

Matt replied on July 12, 2009 01:36 to the problem "Rolando 2: Trouble playing on the second island." in ngmoco:

Hello,
Try swiping your finger down the screen to move between worlds on the main island.

Matt replied on July 09, 2009 00:28 to the question "Cancled challenge" in ngmoco:

Hello,

Not currently, but swiping to accept should have accepted the challenge. Did you dim the lock screen once or more before swiping? Dimming the lock screen dismisses incoming Push messages.