msisaac


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  • problem

    Colin replied on August 21, 2008 17:39 to the problem "Cancel my order!" in Snapfish:

    Colin
    Hello,

    In looking at this order, I can see that it is actually a print to store order. I have voided this order on the Snapfish side of things, however you will still need to go to the Walgreens store that you designated for order pickup, and tell them that you no longer wish to purchase this order.

    This will prevent the possibility of Walgreens auto billing you for the unwanted order after a certain period of time.

    Please let me know if you need further assistance.
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  • problem

    msisaac replied on August 21, 2008 15:56 to the problem "Cancel my order!" in Snapfish:

    msisaac
    Thanks for responding so fast. The order number is 179938073.
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  • problem

    Colin replied on August 21, 2008 15:13 to the problem "Cancel my order!" in Snapfish:

    Colin
    Dear Snapfish User,

    I'm sorry, but once an order has been placed on the site it can't be changed or canceled. This includes shipping address for the order. Once you place the order we immediately start to process the order. The automation of our system prevents us being able to make changes.

    If you would like for me to look at this order to give you an update on it's status, please reply to this post with either your account email address, or your Snapfish order number, so I can look up the order for you.

    If you are not comfortable with providing this information via a public forum, then please use our customer service webform to submit this information:

    http://www2.snapfish.com/customerservice

    Thank you.
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  • problem

    msisaac reported a problem in Snapfish on August 21, 2008 14:23:

    msisaac
    Cancel my order!
    We recently placed an order for about 170+ photos from Snapfish. When logging on to check the status of the order, we noticed that the prints were more expensive than we had thought. So my wife called Snapfish's customer support line to see what was wrong. After talking it over with the rep, we were told that there was a technical problem with our order and it hasn't even been processed. The Indian rep apologized left and right but told us that she couldn't do anything except forward the order to some technical department to figure out exactly what was wrong and we wouldn't even hear back from the technical dept for almost 4 days! That's completely unacceptable.

    After my wife hung up, I called back to cancel the order. I got another Indian rep who could do nothing but apologize. He told me that some of the pictures we uploaded were corrupted and the entire order would not be processed at all. I asked him to fully cancel the order just to make sure. He said that he couldn't cancel the order, but the order wouldn't process which, he said, means our credit card would not be charged. Without confirmation that the order has been canceled, I have no way of knowing if the "technical problems" might one day be fixed and my order will be processed at that time. If the order will not process, why the hell can't it be canceled out of the system so that I don't have to worry about getting a $43 charge on my card at some random point in the future?

    I just logged on to my Snapfish account again and the order is still listed as "in process". I don't want this order from Snapfish anymore. I don't want to have to wait another week for some tech to get back to me just to tell me to reupload the photos to a new album. I just want to cancel the entire order, but there seems to only be contact information for the Indian call center where the reps have absolutely no power to do anything but apologize.

    How do I cancel the entire order?