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  • problem

    Nathan Massey replied on December 17, 2009 01:05 to the problem "Profile Photo is Broken" in Get Satisfaction:

    Nathan Massey
    I updated my user profile picture yesterday but i'm seeing a bit of a bug on my dashboard where if I look at my 'Recent Activity' feed, my picture is included on every post i've made, but not the kind of 90x90px sized avatar i'd expect, it's the full sized picture (200x328px).




    This reply was created from a merged topic originally titled
    Bug with large user profile picture on dashboard..
  • problem

    Nathan Massey reported a problem in Get Satisfaction on December 17, 2009 00:11:

    Nathan Massey
    Bug with large user profile picture on dashboard.
    I updated my user profile picture yesterday but i'm seeing a bit of a bug on my dashboard where if I look at my 'Recent Activity' feed, my picture is included on every post i've made, but not the kind of 90x90px sized avatar i'd expect, it's the full sized picture (200x328px).

  • idea

    Nathan Massey shared an idea in Apple on December 17, 2009 00:07:

    Nathan Massey
    Apple should allow you to use Voice Control on the iPhone via a handsfree car kit.
    I would love to use the Voice Control feature on my iPhone in my car to start calls and control music, but the cradle for my iPhone in my car covers the microphone on the bottom of the device, so Voice Control doesn't work.

    I use a handsfree system in my car to make calls so it would be great if the iPhone could use Voice Control using the microphone from the handsfree kit.

    This way I could just press the home button on my iPhone to activate Voice Control, speak, the microphone in the car would pick up the speech, pass it to the iPhone over Bluetooth, and the iPhone can do the appropriate command (play music, call someone etc).

    On a similar note, it would be good if I didn't have to reach across to press the home button on my iPhone to activate Voice Control. Maybe the iPhone could just constantly listen out for commands when it knows it's connected to a in-car handsfree system? Or how about some kind of Bluetooth peripheral you can attach to the steering wheel that will activate Voice Control (so I don't have to take my hands off the wheel)?
  • idea

    Nathan Massey shared an idea in Apple on December 16, 2009 23:39:

    Nathan Massey
    Apple should add text-to-speech functionality to the iPhone for SMS and email messages.
    Often when i'm driving with my iPhone hooked up to the handsfree system in the car, i'll get a SMS/email. At the moment, I just get the little *ding!* noise come through the car stereo to let me know i've received a new message, but it would be even better if my iPhone could read out the message to me using the Text to Speech functionality in OS X.

    Ideally it would be set up in such a way that text-to-speech is only activated when the iPhone is connected to car, as I wouldn't want it turned on all the time.

    You could have it so that the whole SMS message is read out (along with who sent it), and just the subject line and sender for emails.

    It would be even cooler if you could have it setup for the iPhone to ask if you want to hear the whole email, and you could respond using Voice Control. For example, a new email would go like this,

    *New Email Noise"

    iPhone: "From: Jonny Appleseed"

    iPhone: "Subject: This Years Christmas Party"

    iPhone: "Would you like to hear the rest of the email?"

    User: "Yes."

    iPhone: "Hey Steve, I've arranged for the christmas party to start at 8pm. Is that OK? Thanks, Jonny."

    You could then use voice control to "Call Jonny Appleseed", or maybe reply to the email with some kind of speech to text functionality.
  • talk

    Nathan Massey replied on December 16, 2009 11:16 to the discussion "You can now share Satisfaction topics right to Facebook." in Get Satisfaction:

    Nathan Massey
    Now that GS uses Facebook Connect, can we not have the 'Publish to Facebook' window pop-up after you make a post?
  • idea
  • idea

    Nathan Massey shared an idea in Barclays on December 16, 2009 10:55:

    Nathan Massey
    Barclays should make online statements more informative and real-time.
    One thing i've never understood about bank statements is why the information about each payment you make is so small. Wouldn't it be good if when looking at your online bank statement, you could click on individual payments to see more details about it?

    For example, at the moment, all you have now on your statement is something similar to this,

    15/12/2009 Card Purchase -£451.32
    JOHN LEWIS
    REF 345 1342212323312 BCC

    Now that isn't very informative at all.

    Imagine if you could click on the name of the store where you made your purchase, and up popped at Google Map with all the stores details (location, opening hours etc).

    What if you clicked on the amount you paid and you were shown a virtual receipt from the store showing what individual items you've bought (which would be really useful if you need to claim back things like petrol on expenses).

    Having this extra information would really help when using services like Mint.com that analyse your spending habits to save you money.

    This is the kind of thing I would like to see.

    15/12/2009 18:23 Card Purchase
    John Lewis Sheffield, Barkers Pool, Sheffield, South Yorkshire, S1 1EP

    Playstation 3 Console £249.99
    UPC: 90123441231

    Call of Duty 4: Modern Warfare £29.99
    UPC: 01223112234

    Playstation 3 Dual Shock Controller £24.99
    UPC: 23432355543

    TOTAL: £304.97

    Also, why does it take a few DAYS for new purchases to appear on my online statement? It's almost 2010, this sort of thing should happen instantly in real-time!
  • idea

    Nathan Massey shared an idea in foursquare on December 16, 2009 00:08:

    Nathan Massey
    Add Leeds, UK as a city on foursquare!
    Please add Leeds to foursquare!
  • Nathan Massey started following the idea "Friend-Only Spots" in Gowalla.

  • Nathan Massey started following the idea "Photos of Spots" in Gowalla.

  • idea

    Nathan Massey shared an idea in British Sky Broadcasting on December 15, 2009 15:58:

    Nathan Massey
    Sky should let you use Sky Player on more than 1 Xbox 360.
    I find it really annoying that Sky only let you use their Sky Player service on just 1 Xbox 360. We have two 360's at home, and it would be great to have the service on both consoles.
  • idea
  • idea

    Nathan Massey shared an idea in PC World UK on December 08, 2009 16:16:

    Nathan Massey
    PC World should stop selling software on CD's, and instead print a URL and Product Key on the customer receipt.
    I think it would be a good idea if PC World stopped selling software as a 'boxed product' in it's stores, and instead had a system that printed download URL's and license/product keys on the customer's receipt.

    It would work a lot like how a iTunes Gift Card works.

    It would basically work like this,

    1. A customer comes into PC World wanting to buy a particular bit of software.

    2. Over on the software section, there isn't a bunch of CD's on the shelf, but rather DVD-box sized pieces of cardboard, that have the software's cover on the front, and some info about it on the back (much like a regular DVD box), and a barcode.

    3. The customer takes the piece of cardboard to the till, where it is scanned in, and when the receipt is printed out (or emailed to the customer) the customer would see something like below,

    Microsoft Office Home and Student 2007 (289562) £99.95
    Download at: microsoft.com/uk/office/download
    Product Key: FHTT67-643566-FSZBYU-QQERFF

    Symantec Norton 360 (305257) £59.95
    Download at symantec.com/norton/download
    Product Key: REWSD-122AA-FDGHH-QQ33FF

    4. When the customer gets home they simply use the information on the receipt to download and install the software on their computer.

    This would save PC World the cost of large amounts of shelving to merchandise software, as the pieces of cardboard could be merchandised on pegs instead (which are cheaper).

    It would also save the manufacturers of those software titles in pressing discs and boxing them up, and PC World in shipping the software out to stores (and replenishing that stock every week).

    PC World would only have to send out maybe 100 DVD-sized pieces of cardboard for each title, and as these are not given out to customers when they buy, can be reused after each sale.

    I understand the PC World currently sell a 'netbook' edition of some titles like Norton 360, but these still require the boxed product to be made and resupplied to stores each time a store runs out of stock. The solution i've suggested means that the product is supplied electronically, so every store in the country will never run out of stock.

    For customer who don't have Internet access, or aren't comfortable downloading software on their own, PC World could offer a service through The Tech Guys to download the software onto a USB stick or CD/DVD for a additional fee (plus the cost of the media), or the customer could bring in their computer and have the software installed directly by a technician.
  • problem

    Nathan Massey reported a problem in Apple on December 08, 2009 00:44:

    Nathan Massey
    Apple should remove the 'password' field from the authentication window in OS X if the user doesn't have one on their account.
    One thing that I found with new users of OS X is that they almost universally come across the same problem when trying to install a new application on their Mac for the first time.

    They'll run a installer and get a little pop-up box asking them to authenticate their action with a admin username and password. The username is pre-filled, but the password field isn't (for obvious reasons). The problem here is that if the user hasn't set up a password on their account during the machines initial setup, they don't realise you don't put anything in the password field, you just hit OK to continue.

    It would be good if the authentication pop-up box worked like the pop-up box for connecting to a AirPort network, where if no WEP/WPA key is required, the password field doesn't show up.

    Making this change would be a big usability improvement for users new to OS X.
  • idea

    Nathan Massey shared an idea in Domino's Pizza on November 28, 2009 21:32:

    Nathan Massey
    Dominos iPhone app should ask to post your order to Facebook and Twitter.
    It would be cool if when ordering from Dominos using the mobile iPhone web app (or the website) if your order could be posted to your Facebook profile or tweeted out on Twitter.

    For example, on Facebook you would have a item added to your feed that says,

    "Nathan just ordered a Pepperoni Supreme from Dominos!"

    You would also have a picture of the pizza along with the post, along with a description of what the pizza has on it. You could also include a link back to dominos.co.uk for that specific pizza.

    On Twitter, you could have a similar sort of thing,

    "Ordered a Pepperoni Supreme from Dominos." #dominos
  • praise

    Nathan Massey gave praise in Domino's Pizza on November 28, 2009 21:19:

    Nathan Massey
    Great customer experience ordering using iPhone web app!
    I've just used the iPhone web app at dominos.co.uk to order my first pizza from Dominos, and i've got to say, i'm blown away. The web app is brilliant, really well designed and made it super easy to find my local store, create my order and pay using my debit card.

    It threw up a couple of temporary errors (searching for my local store the first time, trying to find my address and adding stuff to the basket) but these were fixed by just going back one step and trying again. I pretty sure a lot of these errors were a result of the use of a web app rather than a dedicated app through the App Store, so it might be worth making a dedicated application.

    Apart from that, the only other thing that didn't go perfectly was that on my order confirmation email (from "thekitchen@dominos.co.uk", nice touch!) was it said

    "NEW! Track the status of your order as it is prepared. ##pizzaTrackingId##"

    So i'm guessing something went wrong somewhere as I didn't get a tracking number, just the placeholder variable for it.

    Pizza itself arrived in about 20 minutes, and even came with a free garlic sauce to dip your crusts into!

    Won't be ordering again as it was way too expensive (£12.99 for a 11.5" Pepperoni, only £6.99 for a 12" Pepperoni at another local independent pizza shop) but just wanted to say what a good experience the ordering process was. Lower your prices Dominos and i'll definitely order again!
  • idea

    Nathan Massey shared an idea in West Yorkshire Police on November 24, 2009 11:43:

    Nathan Massey
    Every NPT in West Yorkshire should have their own Twitter account.
    I was reading this article on the BBC News website (Police open up to social media) and went to look if my local NPT had a Twitter account too. They don't.

    I think the idea of each NPT having a account on Twitter is great, as it would help to keep the public informed as to what the Police are doing in their local area.

    There are a couple of NPT's in West Yorkshire that already have Twitter accounts, but it would be good to see all of them have one.

    Millgarth NPT - http://twitter.com/MillgarthNPT
    Morley NPT - http://twitter.com/MorleyNPT
  • problem

    A comment on the problem "The beatcrime.info website is a good idea, but a awful implementation." in West Yorkshire Police:

    Nathan Massey
    Wow! The new website is a BIG improvement on the old one. Much more usable, a much better experience all round.

    It still needs some work in some parts though. For example, on crimespotting.org, you can click on each individual crime on the map and see details like the time and date it happened, and a crime number.

    Providing these extra details might be useful in helping the Police generate additional leads for more information (e.g. someone sees on beatcrime that a burglary happened on their street a few days ago, and they remember seeing someone walking around the area at that time looking suspicious. They could then leave a comment on that incident providing the Police with more information.)

    There also needs to be a way of looking at past data on the map. At the moment I can only look at data for last month (October), as there doesn't seem to be a option to change the timeframe for the data plotted on the map. This is something where crimespotting.org also has a edge on beatcrime.info. On crimespotting.org, you can plot crimes on the map from the past week, past month and specific months (going all the way back to 2007).

    Lastly, it would be good if you could switch to using OpenStreetMaps instead of Bing/Microsoft maps. – Nathan Massey, on November 24, 2009 11:19
  • idea

    Nathan Massey shared an idea in PC World UK on November 23, 2009 00:00:

    Nathan Massey
    PC World should offer 'Tech Guy' service on Collect@Store reservations.
    It would be quite handy if PC World allowed you to buy services from the Tech Guys when you reserve items to collect in store.

    For example, if you were reserving a laptop to collect, but you knew you wanted it's memory upgraded to something bigger, you should be able to click a check box for a 'memory upgrade', then when you go to collect your new laptop in-store, the Tech Guys will have already done the upgrade for you, saving you a additional trip to the store (you would usually reserve the laptop, then ask for the upgrade, go home, and come back when it's done).

    You could offer other services like in-store setup (e.g. you reserve a laptop with Norton and Office, and they would be installed onto the laptop for you ready to go).

    With this system you would pay for everything online before coming in-store as you could have people reserving stuff that has had upgrades/setups then don't come to collect it.
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