Christian Niles's dashboard

Christian Niles replied on December 09, 2009 17:47 to the problem "Overheard not updating" in Get Satisfaction:

We found a bug causing tweets to stop coming in, so you're not being impatient :)

That said, it's going to take a bit of time for our code to catch up, so please be patient! I'll keep monitoring it throughout the day and close this topic once I've verified things have returned to normal.

A comment on the problem "Many duplicate notification emails from a single post in a topic" in Get Satisfaction:

Nick, you can send them to me -- christian at getsatisfaction dot com – Christian Niles, on December 04, 2009 17:16

Christian Niles replied on November 30, 2009 17:00 to the question "Adding other login options to existing acct?" in Get Satisfaction:

A new account will only get created if the login option you choose provides a verified email address that doesn't exist in our system. Right now, that's just google. All our other options -- Facebook, Twitter, OpenID, etc. -- will prompt you for an email or password. For Google, you'd need to add and verify your google account address on your account preferences page.

That said, a preference page allowing you to explicitly manage your logins is sorely missing. It's a hole we're working on plugging, but in the meantime the above will get you what you want.

Christian Niles replied on November 24, 2009 18:12 to the problem "Staging Site Getting Indexed by Google" in Get Satisfaction:

I added a robots.txt file so search engines know to ignore that server. Thanks Calvin!

Christian Niles replied on October 30, 2009 19:42 to the question "Problem with API "get_oauth_request_token" method" in Get Satisfaction:

Hi swati,

We actually updated our OAuth library just about an hour ago. You may want to retry it and see if your problems have been addressed.

If you still have problems, perhaps you could email me at christian - at - getsatisfaction dot com?

Christian Niles replied on October 19, 2009 22:44 to the question "'feedback-v2.js' taking forever to load" in Get Satisfaction:

Depending on what your ISP allows, you could setup a periodic (cron) task that automatically copies the feedback-v2.js file to your local server. You'd run it once a day, perhaps, and you'd get any updates we release pretty quickly.

Christian Niles replied on October 19, 2009 20:38 to the question "'feedback-v2.js' taking forever to load" in Get Satisfaction:

Hi Adam,

Sorry about the speed issues. As you can see, we serve it off of Amazon's S3 service, whihc is known to have some fluctuation in its response time. We're currently working on a better solution for hosting these files.

To answer your question: hosting the file yourselves is an option, but it will break once we update our code at all. We prefer you serve it from our servers, so we can be sure bugs are fixed everywhere.

Christian Niles replied on October 17, 2009 01:17 to the question "Fix format of emails" in Get Satisfaction:

Thanks for the report Will. It's really hard for us to try every mobile device, so we don't often know when problems like these crop up.

What type of phone do you have, and what are you using to view email on it?

Christian Niles replied on October 17, 2009 00:14 to the problem "Get Satisfaction "remember me" checkbox not working for me." in Get Satisfaction:

Renato, txibob, can you tell me where you're logging in from? I've been trying mightily to reproduce the problem but have failed so far.

For example, was it from the link at the top of this page, a login form after trying to post a topic, or perhaps the direct login page at:

http://getsatisfaction.com/login

Or (fingers crossed!) perhaps the problem is gone?

Christian Niles replied on October 16, 2009 19:53 to the problem "Can't log in with Windows Live" in Get Satisfaction:

Hi t-bone,

We only use your windows live account to log you in -- we currently do not use your contacts list at all. In the event that we *do* integrate your contact data, it would be opt-in only.

I'll look into the message though and see if there's a way to disable this by default.

Christian Niles gave praise in foursquare on October 09, 2009 05:50:

Foursquare changed how I eat out.

Foursquare has really replaced Yelp as my tool of choice for restaurant advice. I've rarely been steered wrong by the great menu tips people leave. Love it.

Christian Niles started following the question "Why can't i check in from the website?" in foursquare.

Christian Niles replied on October 08, 2009 21:43 to the problem "WindowsLive ID Log-out Error" in Get Satisfaction:

Hi GillosMtl,

To answer your first question, you're seeing the message whenever you logout of Hotmail because Windows Live is attempting to log you out of *our* site as well.

Unfortunately, we do not currently support Windows Live's logout feature. Hence the scary warning you're seeing. Since you closed your account, you've been logged off of our site and can safely ignore it.

That said, it's still annoying for you to see that message whenever you log out. From what I can gather Windows Live should stop showing you that warning within a week.

Longer-term, we're working to fix this again, but it will take some time.

Christian Niles set one of Christian Niles' replies as an official response to "How do I change my openid?" in Get Satisfaction

Christian Niles replied on October 06, 2009 20:41 to the question "How do I change my openid?" in Get Satisfaction:

Hi melvinram,

You can use your new OpenID without removing the previous one. Our new login system lets you associate as many as you want, in fact!

Click the Login link at the top of the page, and enter your OpenID there. After you login, you'll be asked to enter your email. Just make sure you use the same email associated with your account, and it will automagically be added.

Let us know if you encounter any problems with this method.

In the near future we will also update the account settings area to allow users to manage all their OpenID and other login accounts. Once that's done you'll be able to remove your previous OpenID.

Christian Niles replied on September 29, 2009 16:49 to the problem "Unable to tie Facebook Connect identity to existing GS account" in Get Satisfaction:

Hi All,

We've written a fix for this issue and will make it live when we perform our next code rollout, either tonight or tomorrow.

Sorry for the frustration!

Christian Niles set one of Christian Niles' replies as an official response to "Utc offset invalid message, when associated FaceBook account" in Get Satisfaction

Christian Niles replied on September 29, 2009 16:47 to the problem "Utc offset invalid message, when associated FaceBook account" in Get Satisfaction:

Hi Tom,

Thanks for letting us know! We've got a fix queued up and ready to go out. It'l be on our site tonight or tomorrow.

Thanks!

Christian Niles started following the idea "Add support for color themes to member profile & groups" in StumbleUpon.

Christian Niles replied on September 07, 2009 18:36 to the problem "Open Source Nemesis Borg Microsoft has taken over Yahoo" in Flock:

Hi tux berry,

I think you meant to post this to the Flock community, located here:

http://getsatisfaction.com/flock