paul g wiegman's dashboard

I've had exactly the same problem. I skip the first person on the phone and apparently get to a supervisor. They keep asking for a Letter of Software Destruction. I emailed a PDF of the letter over a dozen times to multiple email addresses, including exactly the ones they supplied. I even emailed the PDF to the "supervisor" while we were on the phone, he saw the email come in, and said there was no attachment. I asked what to do and his answer was "Email us a Letter of Software Destruction"! No suggestion of what might be wrong, no suggestion that THEY might have a problem, nothing ..... just "Email us ....." over and over. Are there parrots on the other end of the line?

This "Letter" is a formality since the first time I called the CS crew found the original and upgrades of Photoshop that I had registered, I registered every copy I purchased, and for their files they CANCELED every copy, including the one I am presently using. They can do that, but can't seem to send along a new copy until I provide a LOSD, which I'm unable to email.

Never again will I upgrade, or purchase software, from Adobe.

Agree .... Adobe Customer Service is terrible! I have been trying to exchange a PC version for a Mac version of a recently upgraded CS4.

I was asked to provide ALL Serial Numbers, of ALL versions beginning with the first purchase ..... I don't even remember when I purchased the 1st copy. All the time Adobe had these records, but to access them I had to provide the email address under which they were registered? I'm changed providers enough that I don't remember those old email addresses.

Finally ... 4 hours of the phone .... I found the old email and the representative found the SN#'s. He READ them, yes read each, asked that I write them on a Letter of Software Destruction form which needed to be downloaded and printed, sign the form, scan the form, make a PDF of the form, and then email it back to Adobe.

After doing that I waited two weeks and called again.

I was then told that Adobe didn't have the form! Please email the Letter of Software Destruction Form. I did it again, and again, and again. Finally the Representative .... Edwin ..... watched the incoming email. He saw my email but said there was NO ATTACHMENT .... you need to email the Letter of Software Destruction form.

I did it several times and THEY weren't getting the attachment, but I was being told that I wasn't sending it ...... you need to email the Letter of Software Destruction Form.

Wouldn't you expect that the last upgrade that worked, because it found the prior software was properly purchased and registered, was the most current record of sale and that would be enough to exchange a PC version for a Mac version? The website says that it can be done.

It's the last upgrade of any Adobe product I will ever purchase. I realize they have a corner on the market, but I'll live with this one and never even consider a new version.