Paul Stringer's dashboard

Paul Stringer replied on December 24, 2009 09:03 to the question "Can't login...error message!" in Treasuremytext:

Hi there, send your login over to support@treasuremytext.com and we'll take a look at what the problem is.

Paul Stringer replied on December 23, 2009 20:32 to the problem "It crashes after logging into Facebook" in Little World Gifts:

We've been notified of a problem with the app where this is an issue. It happens if you haven't given Push Notifications permission for the app.

The way to fix it is to go to your Settings App and then in Notifications make sure it's set to On and you then give access to our App either there or when asked. You may need to run the App twice to clear the problem.

You only need to do this once and if you don't want to receive notifications you can then turn it off again without any problem. (Notifications are used to let you know when someone has sent you a gift.)

We'll put together a real fix for this problem in the next update.

Paul Stringer reported a problem in Little World Gifts on December 23, 2009 20:28:

It crashes after logging into Facebook

I can't get anything to show on the shelves and the spinner keeps spinning and doesn't stop. If I log in to Facebook then afterward the App just crashes.

Paul Stringer replied on December 23, 2009 11:37 to the problem "unlock my number" in Treasuremytext:

Hi Bel, I"ve unlocked it for you, you should be able to use the number again.

Paul Stringer replied on December 23, 2009 10:16 to the question "Longer Texts split" in Treasuremytext:

Hi there, we don't have a solution yet for this.

Paul Stringer replied on December 17, 2009 10:13 to the question "How fast does the text show online?" in Treasuremytext:

Yes you can just click the Menu Button and then settings I think. There's an option in their to turn popup notifications off.

A comment on the problem "Texts not uploading." in Treasuremytext:

I think we had some issue with T-Mobile. It looks like it's managed to resolve itself automagically. – Paul Stringer, on December 14, 2009 10:56

Paul Stringer replied on December 14, 2009 10:53 to the problem "website down?" in Treasuremytext:

Hi Kristen, we had a problem with the site Friday night, it's back with us now.

Paul Stringer replied on December 13, 2009 15:30 to the question "How fast does the text show online?" in Treasuremytext:

Hi Mia,

An internet connection is required for messages to be saved. This can either be a Wifi or Cellular Data Connection so it should generally always be available. If a connection isn't available the message won't get saved.

A message is saved immediately after it is received or sent, before you've opened it.

A comment on the problem "Texts not uploading." in Treasuremytext:

Hi, this sounds like a different thing, there's been another report of problems sending messages to our U.S. number in the last day or two. have you tried recently as some messages do seem to be arriving but some people may behaving problems. (Which network are you on btw) – Paul Stringer, on December 08, 2009 17:34

Paul Stringer replied on December 07, 2009 10:21 to the problem "my account won't activate. what should i do??" in Treasuremytext:

HI, there, out investigations have shown that our App isn't compatible with the Verizon network, you will not be able to use our app with the Droid Phone or other Android phones on the Verizon network.

Paul Stringer replied on November 26, 2009 11:31 to the problem "my account won't activate. what should i do??" in Treasuremytext:

please send your cell number to support@treasuremytext.com + any account details you've registered at the site.

Paul Stringer replied on November 26, 2009 09:40 to the question "sent by unknown" in Treasuremytext:

can you send the number of the person your having problems with to support@treasuremytext.com and we'll take a look

Paul Stringer replied on November 21, 2009 15:30 to the problem "Problem changing 'save to email' prefs" in Treasuremytext:

Thanks everyone for alerting us to this issue. Took a little while to track down because it only affected some accounts but the issue is now resolved. You can now go and enable that setting and now wont get the 'last modified' error.

Paul Stringer replied on November 20, 2009 11:56 to the problem "Problem changing 'save to email' prefs" in Treasuremytext:

Hi folks, we need a username so we can reproduce the problem that your getting, it's not happening for everyone.

Paul Stringer replied on November 13, 2009 18:46 to the question "Archived messages not able to save?" in Treasuremytext:

Hi, you can forward old message to our U.S Service Number and they'll be archived just like the others.

Paul Stringer replied on November 07, 2009 18:03 to the problem "Problem changing 'save to email' prefs" in Treasuremytext:

Can you email your username to support@treasuremytext.com so we can try to reproduce the problem you're getting.

Paul Stringer replied on November 07, 2009 17:53 to the problem "Problem changing 'save to email' prefs" in Treasuremytext:

Thanks for reporting this fault, we'll get an engineer onto it.

Paul Stringer replied on November 04, 2009 18:12 to the idea "Drag and drop ordering of sms messages in treasure my text." in Treasuremytext:

Aha, that's a seperate issue and definitly annoying. Long sms should be getting stitched back together into a single message. This happens in most cases but we know there are some incompatibilities with various phones and networks that we haven't been able to find a fix for. We unfortunately don't have any other suggestions we can give just yet - we'll let everyone know if and when there's any news on this.

Paul Stringer replied on November 04, 2009 18:02 to the idea "Drag and drop ordering of sms messages in treasure my text." in Treasuremytext:

Do you want them to go backwards so it's oldest first? Dragging and dropping to reorder everything also sounds a bit tedious present a few issues like how to navigating to different pages of messages whilst dragging.