Peterh's dashboard

Peterh replied on July 11, 2009 19:59 to the problem "Update 5003 - SBAMsvc.exe clocks 100% CPU utilisation" in Sunbelt Software:

Hello,

This forum is no longer being monitored by our support staff.

Please post your question on http://supportforums.sunbeltsoftware.... for further support.

Thanks,
Peter

Peterh replied on June 19, 2009 20:22 to the question "I cannot access my account on Sunbelts website" in Sunbelt Software:

Hello Banmrk,

Please contact our online shop Directly at onlineshop@sunbeltsoftware.com and they can assist you. We no longer monitor these forums, so please post any questions on our official forums at http://supportforums.sunbeltsoftware....

Thanks,
Peter

Peterh replied on June 12, 2009 17:04 to the question ""Error reading setup initialization file" when updating Vipre" in Sunbelt Software:

Hello Janay,
Thank you for posting.
It is the same cause, but the link for the newest version can be found here. http://go.sunbeltsoftware.com/?linkid...

We do not always monitor these forums often so please post any questions on http://supportforums.sunbeltsoftware.... so we can assist you.

Thanks,
Peter

Peterh replied on June 01, 2009 12:01 to the question "Is Vipre removing Microsoft's own services.exe from system32 folder?" in Sunbelt Software:

Hi HanrsR

I apologize for the inconveniences. Sunbelt is no longer monitoring these forums. Please post to our new support forums and we can have a technician walk you through some troubleshooting steps to correct the issues you're experiencing.
Sunbelt Support Forums: http://supportforums.sunbeltsoftware....

Thanks,
Peter

Peterh replied on May 17, 2009 17:55 to the question "Windows 7 Compatibility" in Sunbelt Software:

Please email us at Support@sunbeltsoftware.com or post questions on http://supportforums.sunbeltsoftware.... if you continue to have any questions.

These forums are no longer being monitored as we have our own site now.

Thanks,
Peter.

Peterh replied on May 17, 2009 17:54 to the question "Trojan.Win32.Patched won't go away" in Sunbelt Software:

Hello Jeffrey,

Please email us at Support@sunbeltsoftware.com or post this question on http://supportforums.sunbeltsoftware....

These forums are no longer being monitored as we have our own site now.

Thanks,
Peter.

Peterh replied on May 11, 2009 13:41 to the question "SBBD.exe Program not found - Skipping auto check" in Sunbelt Software:

Hello Mousemonkey,
SBBD.exe is one of our process's used for the boot time cleaner, which is part of both VIpre and Counterspy.

You should be able to use this cleaner to ensure that all the Counterspy files are removed.
http://www.sunbelt-software.com/suppo...&VClean.exe

If you have any questions please post them on http://supportforums.sunbeltsoftware....
As these forums will no longer be moderated.

Thanks,
Peter

Peterh replied on May 10, 2009 19:18 to the question "SBAMSvc crashes and apparently causes "logon process has failed ..." problem" in Sunbelt Software:

alastair,

We are still investigating the cause of this.

Also we will no longer be moderating this forum, please post any future questions or comments on http://supportforums.sunbeltsoftware....

Thanks,
Peter

Peterh replied on May 08, 2009 12:35 to the question "Why has my Firewall turned off?" in Sunbelt Software:

Frank,

Please contact us directly at Support@sunbeltsoftware.com so that we can get the log information we need to find the cause of these problems.

Please let us know if you have any questions.

Thanks,
Peter

Peterh replied on May 03, 2009 16:24 to the problem "fraudtool.win32.agent.dx" in Sunbelt Software:

Hello Dick,

Thank you for posting your question.

Have you tried to run a Deep scan in windows safe mode to try and remove it? Only basic windows processes start up in safe mode, which can help Vipre better remove a threat that tries to hide itself.

Please let us know if you continue to have problems with the threat.
We will be closing down this forum soon, so in the future please post your questions on http://supportforums.sunbeltsoftware....

Thanks,
Peter

Peterh replied on May 02, 2009 14:37 to the question "Lost authorization number" in Sunbelt Software:

Hello Gene, Thank you for posting your question.

Please contact our online shop directly at onlineshop@sunbeltsoftware.com and they can look it up for you. If we were to post it here anyone could see it.

Please let us know if you have any questions.
Thanks,
Peter

Peterh replied on May 01, 2009 16:15 to the question "Winibluesoft malware..." in Sunbelt Software:

Hello Bill, Thank you for posting your question.

Winibluesoft is listed in our spyware database, so we should be able to remove it from your computer.

if you are unable to, please contact us directly at support@sunbeltsoftware.com so that we can further assist you.

Please let us know if you have any questions.
Thanks,
Peter

Peterh replied on May 01, 2009 15:41 to the question "Vipre dialog window takes ages to open" in Sunbelt Software:

SC in London,

Please contact us directly at support@sunbeltsoftware.com so that we can get the log information we need to determine if there is anything left on your computer that is causing the slow down.

Please let us know if you have any questions.
Thanks,
Peter

Peterh replied on May 01, 2009 15:39 to the question "How do i uninstall sbrescue from my Vista machine?" in Sunbelt Software:

Algarve SEO,

Deleting that folder should make sure SBRESCUE is completely removed.

Please let us know if you have any further questions.

Thanks,
Peter

Peterh replied on April 27, 2009 19:02 to the problem "Vipre cause NXclient to be unresponsive/fail to connect." in Sunbelt Software:

Dragon2611, It would mean that it wont not scan that folder,
Once we determine that this does fix the problem, you can try and add the individual files to the allowed list, and remove the folder, and see if that can work, and still give you increased security.

Please let us know if you have any questions.
Thanks,
Peter

Peterh replied on April 27, 2009 15:30 to the problem "Vipre UI will not start and Active Protection turns itself off." in Sunbelt Software:

Hello Lundholmster, Thank you for posting your question.

There could be a problem with the installation, please use these steps to uninstall Vipre and then reinstall it.

1.Click 'start', and click 'control panels.'

2. Double Click on 'Add or Remove Programs.'

(VISTA: Double click 'Programs and features.')

3. Please look for VIPRE.'

4. Click 'Change'.

5. You will receive a prompt that asks you 'Remove All Items'. Please choose 'Yes' and click 'next.'

6. Please follow the rest of the prompts until you are able to click 'Finish.'

7. You will be asked to restart your computer, please do so.

1. Click on the following link to install VIPRE http://go.sunbeltsoftware.com/?linkid...

2. Your web browser will ask you “Do you want to run or save this file?” Please Click Save. Save this file to the desktop.

3. A box will appear that asks you where you want save. Look for the save in field and then click on it. Look for the desktop and then click on it. Then click save.

4. When it is done downloading, you will receive another box that asks “do you if you want to run this file?” Choose yes.

5. You will receive an internet explorer warning. It says “Do you want to run this software?” Click run.

6. The setup wizard will run when you first start Vipre to walk you the setup.

Please let us know if you have any questions.
Thanks,
Peter

Peterh replied on April 27, 2009 12:29 to the problem "Vipre cause NXclient to be unresponsive/fail to connect." in Sunbelt Software:

Hello Dragon2611,
Thank you for posting your question.

Try and add that program to Vipre's always allowed list, and see if that can resolve this.

To do that open Vipre, click on manage, then always allowed. In here click add, then select entire folder, and add the NXclient folder.

Please let us know if you continue to have problems with that application.
Thanks,
Peter

Peterh replied on April 27, 2009 12:18 to the problem "Can't get trojan off my system" in Sunbelt Software:

Clarence, Please contact us directly at support@sunbeltsoftware.com so that we can get the log information we need to ensure its completely removed from your system.

Please let us know if you have any questions.
Thanks,
Peter

Peterh replied on April 26, 2009 17:11 to the problem "Can't get trojan off my system" in Sunbelt Software:

Hello Clarence, Thank you for posting.

Have you tried to run A scan with Vipre yet to see if it detects it?

If you are able to isolate and copy the file causing the infection you can submit it at the following link so our researchers can work on adding it to the definitions.
http://www.sunbeltsecurity.com/Submit...

Please let us know if you have any questions.
Thanks,
Peter

Peterh replied on April 26, 2009 12:16 to the question "Why can't vipre connect to internet" in Sunbelt Software:

Nada_Lada, Thank you for posting your question.

There could be a few diffrent reasons why its giving them that message.

Have them check their internet explorer settings, it could be something in here causing the problem, Open internet explorer, click on tools then internet options, click on the connections tab, in here click the lan settings tab, and make sure that only automatically detect settings is selected. Then close out of Internet explorer and see if you are able to update then.

Also make sure that their firewall is not blocking Vipre from connecting to the internet.

If you have any questions please let us know.
Thanks,
Peter