Phil's dashboard

Phil replied on April 17, 2009 18:38 to the idea "sorting of bookings" in Rezgo.com:

Hi Alexander,

I will pass your recommendations on to the development team for discussion. You will be notified of any updates through email. If this is an important function for your businesss, you may want to consider co-developing it with us. This will increase its priority in our development pipeline. Send me an email if you are interested.

All the best,
Phil

Phil set one of Phil's replies as an official response to "Export CSV: not all data is exported" in Rezgo.com

Phil replied on April 15, 2009 06:17 to the problem "Export CSV: not all data is exported" in Rezgo.com:

Hi Alexander,

We are in the process of upgrading our reporting system. When our reporting system has been upgraded you will see the "overall total", "taxes" and "sub-total" fields in our reports. Our appologies for the delay, but we are working hard to ensure that adequate reports are available.

All the best,
Phil

Phil asked a question in Rezgo.com on April 03, 2009 17:57:

How do you manage multiple different departure dates?

A Rezgo tour and activity member recently described the following situation:

"I don't have a regular departure schedule, and have tours leaving at various days throughout the month. How do I manage my tours to show only those various departure days?"

We support this, but it requires some work. You can manage your single day inventory in two ways:

1. On the tour option, you have the opportunity to select "Availability" tab, you can then set the 'start date' and 'end date'. If you set the start date and end date as the one departure date, then that option would only show up for 1 day. You will then have to copy this option and adjust the start date and end date for each option for every day you are departing.



2. You can manage the availability in rules. By default you can set your tour availability to 0. and then create a rule that sets the availability for certain tour dates that will increase the availability. This will allow you to modify multiple inventory items with one rule, which will lower the number of tour options you have to create, but it may slow down the generation of the calendar.

Both options allow you to specify specific departure dates.

For more info go to our support site

Phil asked a question in Rezgo.com on March 26, 2009 16:48:

Can you use your own domain?

Recently a user asked if they could use their own domain for their Rezgo account:

Yes, you can point your own domain to your Rezgo account. It will appear as if the booking system is on your domain until the secure booking page, where it will go back to your Rezgo domain for security purposes (http://ABC.rezgo.com for example). You will need to have a Rezgo Pro account to use this feature.

Here is more information on "Pointing your domain to your Rezgo account":
http://support.rezgo.com/rezgo-suppli...

All the best,
Phil

Phil set one of Phil's replies as an official response to "Getting Support from Rezgo is very slow" in Rezgo.com

Phil replied on March 25, 2009 20:56 to the problem "Getting Support from Rezgo is very slow" in Rezgo.com:

Hi Val,

I apologize if I was not able to answer all of your questions while we were on the phone this morning. In regards to the support tickets submitted yesterday, due to our recent database connection issues, we had to focus all resources on ensuring that the system was up and running, and as a result, there may be a delay in responding to all service tickets.

Also, we have removed the online/live chat support feature from our support website as we found that we were having to track too many channels for support, I am sorry if your chat requests were lost 6 days ago.

Moving forward, our goal is respond to all users in less than 48 hours, you can contact us through our support form:

http://support.rezgo.com/submit-a-req...

-or-

email: support (at) rezgo (dot) com

If you have an emergency don't hesitate to give me another call at 1(604) 983-0083 x 220.

All the best,
Phil

Phil set one of Phil's replies as an official response to "Rezgo is on-line but experiencing intermittent connection issues." in Rezgo.com

Phil replied on March 25, 2009 19:05 to the problem "Rezgo is on-line but experiencing intermittent connection issues." in Rezgo.com:

Our development team has identified the cause of the database connection issues. One of our servers was host to a testing environment that was creating the interruptions. This testing environment was not related to Rezgo but did periodically slow connections to the booking system.

This testing environment has been identified, isolated and removed from the server.

Our apologies for any interruption of Rezgo's booking services, we are constantly working to ensure that Rezgo is active and accessible 100% of the time.

Thank you for your patience with this matter.

All the best,
Phil

Phil set one of Phil's replies as an official response to "Booking error - all bookings offline - Help!" in Rezgo.com

Phil replied on March 25, 2009 16:22 to the question "Booking error - all bookings offline - Help!" in Rezgo.com:

Hi Annie,

We are experiencing an intermittent database connection with Rezgo. Our development team is working on it and we should have Rezgo up and running ASAP.

Thank you for your patience.

Phil set one of Phil's replies as an official response to "How to assign multiple categories to a tour" in Rezgo.com

Phil replied on March 18, 2009 19:44 to the question "How to assign multiple categories to a tour" in Rezgo.com:

Hi Annie,

That is a great question. We have identified this functionality and it is in our development schedule. Currently each product can only be added to one category at a time. We will add the ability to have multiple products in multiple categories.

Thanks for your patience.
Phil

Phil set one of Phil's replies as an official response to "Is it an option to book multiple tours on one guest itinerary?" in Rezgo.com

Phil replied on March 09, 2009 16:49 to the question "Is it an option to book multiple tours on one guest itinerary?" in Rezgo.com:

Hi Annie,

Rezgo has a unique way of displaying availability to the end consumer that makes it a challenge to bundle inventory together. We do have bundling/shopping cart in our development plan, and we are looking forward to launching it ASAP.

Phil set one of Phil's replies as an official response to "help for t/o based in africa" in Rezgo.com

Phil replied on March 03, 2009 21:53 to the question "help for t/o based in africa" in Rezgo.com:

Hi Thomas,

I believe that you are our first tour operator in Zanzibar. If you have any contacts with local DMOs, I would be happy to follow up with them to see if we can establish a promotion and distribution partnership. This would allow for added economic benefit to tour operators and the DMO in your area.

I am not sure if there are any online payment processors for Zanzibar. If you know of any, and are willing to pay for integration, we would be happy to add it to our list of supported payment gateways.

All the best,
Phil

Phil set one of Phil's replies as an official response to "ETA on hosted payment" in Rezgo.com

Phil replied on February 26, 2009 01:36 to the question "ETA on hosted payment" in Rezgo.com:

Hi Merwyn,

We are still working on this for tour and activity suppliers. We have a payment solution available for approved Vendors, and there is a strong possibility that this will be extended to suppliers in the near future.

Thanks for your patience.

Phil replied on February 26, 2009 00:53 to the question "Rezgo messages" in Rezgo.com:

Hi Val,

Send me an email if you are interested in receiving a quote on customized work.

All the best,
Phil