Phil's dashboard

Phil replied on February 26, 2009 00:52 to the question "Feature Request" in Rezgo.com:

Hi Val,

Rezgo does not support a Fax system. There are several companies that can offer email to fax services. All of these service charge per fax. I found this page listing several programs: http://www.passtheshareware.com/fax.htm

Phil set one of Phil's replies as an official response to "Report: phone bookings vs online bookings" in Rezgo.com

Phil replied on February 26, 2009 00:29 to the question "Report: phone bookings vs online bookings" in Rezgo.com:

Hi Fabiene,

We had a talk about this, and we are boosting up the reporting functionality for the manifest that will allow you to see who booked the tour, online or offline, and some booking tags that are associated with the booking.

Look for these additions soon.

All the best!

Phil replied on February 11, 2009 18:01 to the problem "Still takes a long time to upload inventory." in Rezgo.com:

Hi Summer,

Over the past 3 months Rezgo has added several new features to the back-end; features like geo-tagging, videos, an enhanced layout, full itinerary support, a check-in module, full booking management, enhanced reporting and several others.

As a software as a service, all of this functionality is accessible from any computer with an Internet connection, anywhere in the world. There are no installs on your computer, and any patch is automatically updated to your account, not to mention all of this functionality is free.

The downside to offering all of this functionality and business solutions on a web platform, is that it is not as simple as it looks. We try to make the interface as intuitive as possible, and that can be deceiving. There is a lot of complexity behind the system that may not be apparent to our users, and that complexity can take some time to process.

While adding tours does take some time, we are sure that you will save time by automatically selling your tours 24/7 on your website and through our growing network of distributors.

All the best,
Phil

Phil set one of Phil's replies as an official response to "Still takes a long time to upload inventory." in Rezgo.com

Phil set one of Phil's replies as an official response to "Can any level of administrator delete bookings?" in Rezgo.com

Phil replied on February 02, 2009 18:14 to the question "Can any level of administrator delete bookings?" in Rezgo.com:

Hi Deb,

Good question. We have two safeguards that will prevent this situation.

1) It is impossible to delete a booking. We have created a trash bin that stores bookings for 60 days, so if you had a employee that wanted to delete bookings, they would still be in your system and a full history of who deleted what will also be kept.

2)Booking agents can only access their own bookings. They are not able to see other bookings and can only "trash" their own bookings.

We would also recommend that you delete the user account to prevent a booking agent from accessing the account after they have been terminated.

I hope this answers your question.

All the best,
Phil

Phil asked a question in Rezgo.com on February 02, 2009 18:07:

How do I incorporate REZGO into my existing site with-out changing it's current appearance & feel?

You can find information on our site importer at:
http://support.rezgo.com/rezgo-suppli...

It is not guaranteed to import every site, but works for most. If you need to customize your template you can follow this tutorial:
http://support.rezgo.com/rezgo-suppli...

Our WYSIWYG editor has image uploading capabilities that allow you to import images into your template.

Phil asked a question in Rezgo.com on January 30, 2009 18:11:

FAQ

Here are some questions that one prospective Rezgo member asked recently, I thought I would share with everyone:

Can I advertise and accept various currencies online with Rezgo system?
Not yet, we are looking into various payment options, but for now you specify the default currency that you charge guests. Each account does include acces to an integrated currency converter, here is some more information:
http://support.rezgo.com/rezgo-suppli...

Can I include videos including thumbnail videos onto website?
We have added a media section to tours that allows you to add photos and videos that are hosted on other sites like Youtube, Google video etc.

Can I update information and make other changes myself to website?
Yes, we give and encourage individuals to take charge of their own booking platform. There is a learning curve, but we are making enhancements on a monthly basis to make the system easy and powerful for tour and activity suppliers and distributors.

Can I provide duplication of my website in other langauges?
We are working on a localization module for Rezgo, it is scheduled for development and we will keep everyone posted on our progress.

Is there a set-up charge to make our current merchant services available for online payments?

We support a number of payment gateways, if yours is currently not supported, there will be an integration fee to program the connector. Online payments are supported in Rezgo Pro, which costs $149.99 USD per month.

For more information about Payment Gateways, go here:
http://support.rezgo.com/rezgo-suppli...

I hope this helps,
Phil

Phil set one of Phil's replies as an official response to "Feature Request" in Rezgo.com

Phil replied on January 29, 2009 17:51 to the question "Feature Request" in Rezgo.com:

Hi Val,

It sounds like you are using the "bookings" button to replicate the functionality of the reports menu. We have several reports that you can generate that will give you all of the information you need in a convenient and printable format. We have a built in passenger manifest that you can check and print daily for each tour, or you can customize your criteria with our legacy reports.

Here is a good link to get you started:
http://support.rezgo.com/rezgo-suppli...

Phil

Phil set one of Phil's replies as an official response to "Rezgo's Payment Gateway - Coming soon" in Rezgo.com

Phil replied on January 29, 2009 17:46 to the question "Rezgo's Payment Gateway - Coming soon" in Rezgo.com:

Hi Val,

We are very close to the launch or the Rezgo Payment solution tour tours and activities. As sections of the system are still under development and not finalized, we a going to wait until is is ready for launch to give specific details. We will be sending out emails and creating support articles to elaborate on the functionality of the payment system.

Phil set one of Phil's replies as an official response to "Will Paypal Gift Certificates work with Rezgo?" in Rezgo.com

Phil replied on January 26, 2009 19:53 to the question "Will Paypal Gift Certificates work with Rezgo?" in Rezgo.com:

Hi Joe,

Based on overview of PayPal gift certificates, Rezgo should be able to accept gift certificates if you have a PayPal business account. Keep in mind that we don't officially support it, and have not tested it. With that being said, it should work.

For more information on PayPal gift certificates, go to: https://www.paypal.com/cgi-bin/webscr...

Phil set one of Phil's replies as an official response to "Rezgo messages" in Rezgo.com

Phil replied on January 26, 2009 18:54 to the question "Rezgo messages" in Rezgo.com:

Hi Val,

Every account has a Contact-Us page, sorry if my last link was not complete, Get Satisfaction shortened the link I was referencing. The last part of the link was: "?content=contact".

Here is a link to your contact page, and I also sent you a message through the system so that you can see how it is displayed in the Backend of Rezgo and also how my name will be added to the contacts database.

http://alpinerafting.rezgo.com/?conte...

All the best,
Phil

Phil replied on January 23, 2009 18:40 to the question "Attachments in emails in the back end" in Rezgo.com:

Hi Guys,

We are looking into a solution that will allow greater communication between supplier and customer, however we need to balance that ability with also protecting vendors that drive sales to suppliers sites.

We are upgrading Rezgo on a monthly basis and we are currently focused on launching our own payment gateway solution for the distribution network. We will keep you posted as time goes on as more functionality is added.

All the best!

Phil replied on January 23, 2009 01:37 to the question "Receiving support form imput into Rezgo supplier page" in Rezgo.com:

Hi Val,

Yes that is right, when you open message you have the option to "Add to Contacts" that will put that clients information in your exportable contact list.

Phil set one of Phil's replies as an official response to "How do you handle tentative reservations on rezgo pro?" in Rezgo.com