Robert K.'s dashboard

Theory replied on November 14, 2008 16:56 to the problem "Limitations in the protocol affect logging into Get Satisfaction using OpenID." in Get Satisfaction:

Might be a good idea to change this idea's title to something more descriptive. I typed out and submitted another about the same thing, even though this one showed up in the list of search results.

(Incidentally, after I deleted my idea I was directed to a URL that seemed to consist of an entire page's worth of source code! My browser didn't like that very much.)

A comment on the idea "Crossing the streams?" in Get Satisfaction:

Precisely what I was hoping for. Thanks a bunch! – Eric, on October 30, 2008 22:00

A comment on the idea "Crossing the streams?" in Get Satisfaction:

Well, we don't have a full-on merge capability. But if you redirect, the person who started the topic will be notified. Anyone who subsequently visits the page will see the redirect notice, which highly encourages people to head to another topic to get a more authoritative or more relevant discussion. Does that help? – Eric Suesz, on October 30, 2008 21:41

Eric replied on October 30, 2008 21:34 to the idea "Crossing the streams?" in Get Satisfaction:

Not sure where else would be good to post this question, but would/will/does merging a topic cause everyone on the original topic to get notified that a merge has taken place?

For example, I have an old topic that has all the answers in it, and someone posits the same question in a new topic. I merge the new topic into the old one--does the poster of the new topic get an email notification that the merge took place? Otherwise, only a new (unnecessary) comment/reply in the old topic would generate a notification, no?

I hunted around to find this info elsewhere, but had no luck finding it; feel free to whap me upside the head if I overlooked something obvious. Thanks!

Chris Thomson started following the question "What are your policies on moderation? How quickly will you respond to topics flagged for review?" in Get Satisfaction.

TxTurbo started following the question "What are your policies on moderation? How quickly will you respond to topics flagged for review?" in Get Satisfaction.

Amy Muller replied on October 07, 2008 16:48 to the question "Can private information be passed from user to user?" in Get Satisfaction:

Hi Laurel,

Thanks for the feedback. As you can see, a year ago we thought we'd be building out private messaging soon. However, as is so common with small companies, other features have taken priority. We're learning never to say "it's coming soon" unless we know it is actually being worked on! :)

Your request is a little more specific, though, and I can say that we have plans for a suite of team tools and are considering an employee assignment and backchannel communication feature as part of that. It would be great, actually, if you added your request as a new Idea topic here so that others will have more chance of seeing it and can add their support to the idea too!

Laurel Boylen replied on October 07, 2008 15:01 to the question "Can private information be passed from user to user?" in Get Satisfaction:

It would be helpful to have a privacy channel to assign customer questions to specific employees within our company.

A comment on the question "Does Get Satisfaction support Trac, SVN, Bugzilla, etc?" in Get Satisfaction:

it's on the to do lost! – Thor Muller, on September 24, 2008 04:04

Nabeel Hyatt replied on September 24, 2008 03:08 to the question "Does Get Satisfaction support Trac, SVN, Bugzilla, etc?" in Get Satisfaction:

Great idea! I hope someone puts together a Bugzilla bookmarklet.

will replied on September 21, 2008 03:46 to the question "Gravatar support?" in Get Satisfaction:

I have no interest in uploading a photo to this site. But if you were to use my gravatar one, then that'd be nice.

A comment on the question "how do I delete a topic or question?" in Get Satisfaction:

Hi wdrury,

Yeah, we're planning on extending that. We've got some big changes underway. You might find this topic interesting: http://getsatisfaction.com/getsatisfa...

I know what you mean about the size of the comment text area. "Comments" are actually a hotly disputed topic over here. They were meant for the purpose of quick one line asides or affirmations, etc. But people end up using them to reply to replies. Or reply to comments (as I'm doing now). So we're going to revisiting them at some point. :) – Amy Muller, on September 11, 2008 00:39

A comment on the question "how do I delete a topic or question?" in Get Satisfaction:

If you did allow a longer editing window, perhaps you could archive the previous versions, and show modifications (by displaying the previous text with a line through it, perhaps) ... I've seen wired.com and slate.com use this to good effect. It gives context to comments that refer to an earlier version of the post.

Speaking of a longer editing window, could the "Leave a comment" textarea be more than two lines tall? :) – wdrury, on September 11, 2008 00:32

A comment on the question "Does Get Satisfaction support Trac, SVN, Bugzilla, etc?" in Get Satisfaction:

Yes, that would be very helpful. Let's focus on it and make sure it's not a bug. Mention your browser, too. Thank you! – Eric Suesz, on September 05, 2008 06:25

A comment on the question "Does Get Satisfaction support Trac, SVN, Bugzilla, etc?" in Get Satisfaction:

Oh, I'm logged in alright. I've got trac opened in a separate tab. So this is supposed to work then. Should I rather add a "problem" topic? – Virgil Dupras, on September 05, 2008 05:59

A comment on the question "Does Get Satisfaction support Trac, SVN, Bugzilla, etc?" in Get Satisfaction:

Virgil: I think you need to be logged into Trac to use the bookmarklet. Trac is big on logging you out (believe me, I know!). Let me also query others at Get Satisfaction about this. – Eric Suesz, on September 05, 2008 05:53

Virgil Dupras replied on September 05, 2008 05:43 to the question "Does Get Satisfaction support Trac, SVN, Bugzilla, etc?" in Get Satisfaction:

I like the idea of the Trac bookmark. However, it doesn't work for me. Does this thing require GS to have access to it (It's password protected)? When I click on the bookmark, I get a popup with all the fields correctly filled, but when I click Post, the popup disappear and nothing happens (nothing is added to Trac).

Nathanael Lawrence started following the idea "Make "Related Topics" useful" in Get Satisfaction.

Scott Fleckenstein replied on September 02, 2008 15:34 to the problem "Limitations in the protocol affect logging into Get Satisfaction using OpenID." in Get Satisfaction:

Thanks Robert,

I've got this medical condition I some times have trouble controlling; it's called insufferable asshole syndrome. The funny thing is that it affects my mouth. :)

I don't think you're being a pain in the ass to deal with, I think I had mentally attached your persona to another user account and you got some of his/her bad karma. Looking back I was being unfair. I'll try to be better about that in the future. I tend to have trouble when I get suggestions from users that go up against priorities set by my superiors. Rather than getting angry at my bosses, I tend to project on the faceless internet-peoples.

I totally get your point, and it is something I definitely want to get in place. We want to add support for linking multiple OpenID accounts to one GSFN account as another means for account integration, and I imagine changes like you were describing would get slated into that feature when we get around to it.

A comment on the problem "Limitations in the protocol affect logging into Get Satisfaction using OpenID." in Get Satisfaction:

I'd be very interested in having the conversation about both moving users through a signup/signin process that holds their data safe until they've validated their identity... as well as doing something with iframes.

More and more I'm becoming a pragmatist and believe that people don't really look at URL-bars anyway... we need better solutions to prevent phishing -- user education is a piece of the puzzle, but not the only one -- and shouldn't come at the expense of creating excellent user experiences. – Chris Messina, on September 02, 2008 03:45