Rosie C.'s dashboard

Rosie C. replied on December 07, 2009 19:43 to the question "Are they discontinuing Levi's 507 boot cut Jeans?" in Levi's:

Hi
That are some still being sold on the website: http://us.levi.com/search/index.jsp?k...

But this style is not being carried forward for Spring 2010. I would suggest giving the 517's a try, they offer similar finishes and the same bootcut. Give us a call if you need more help with this! 1-800-USA-LEVI.

Rosie C. replied on November 30, 2009 21:50 to the question "What jeans am I wearing?" in Levi's:

Hi Miriam
So happy to hear you like our jeans but sad you are frustrated:( So if you contact our customer service line at 1-800-USA-Levi they can help you find another pair. they will need the product code which can be found on the back of the small care label located inside the garment. Look for a 9-digit row of numbers (no letters). Good luck with your search!

Rosie C. replied on November 16, 2009 22:29 to the question "Levi 501 hole in crotch" in Levi's:

Hi S.Greene

I am so sorry to hear about your 501's. We are committed to providing products of the highest quality and it looks like we may have dropped the ball here. If you give our Consumer Relations Department a call we can work with you to correct this problem. The number is 1-800-USA-LEVI. Let me know if you have any problems!

Thanks, Rosie

Rosie C. replied on August 26, 2009 21:42 to the question "How to find out which wash was used on a pair of jeans?" in Levi's:

Hi Dawn

I am so happy to hear you like our 515's. I can tell you the finish if you could provide me with the product code. It can usually be found on the back of the small care label located inside the garment. Look for a 9-digit row of numbers (no letters). The first 5 numbers indicate the specific style, and the last 4 numbers indicate the specific color.

Let me know if you have any questions!

Rosie

Rosie C. replied on August 26, 2009 21:16 to the problem "rusting levis button on Tshirts" in Levi's:

Hi Prakash

I actually have a direct contact for you in India, I am emailing it to your gmail account now. Let me know if you have have any trouble.

Thanks,
Rosie

Rosie C. replied on August 25, 2009 23:27 to the problem "rusting levis button on Tshirts" in Levi's:

Hi Prakash

We can help you with this. Give us a call at 1-800-USA-Levi and press #3.

Let me know if you have any problems!

Thanks,
Rosie C.

Rosie C. replied on August 07, 2009 18:04 to the question "Are they discontinuing Levi's 507 boot cut Jeans?" in Levi's:

Hi Marc-ee

I would love to help you with this, but I need you to provide me with the product code in order to answer your question correctly.

You will find it on the small care label located inside your jeans. Its a 9-digit row of numbers (no letters).

Rosie C. replied on June 02, 2009 17:36 to the problem "I cannot contact levis about a defective pair of jeans..." in Levi's:

Hi Don

We do appreciate your loyal business. Please give our Customer Service center a call so that we can resolve this issue for you; 1-800-USA-LEVI.

Rosie C. replied on May 28, 2009 17:21 to the question "US vs. UK" in Levi's:

Hi Kylie
Levi Strauss & Co. produces different product lines for different regions and countries all over the world. Unfortunately, we do not sell products from the United States and ship them internationally or Vice Versa.

I can tell you that we do sell a product, the Slender Bootcut 526 (product code #15519) that offers a similar fit to your beloved 507 black diamond. If you provide me with your zip code I can locate retailers that carry this product.

Hope this helps!
Rosie

Rosie C. replied on May 28, 2009 16:54 to the problem "Are jet black levi 512 jeans 000512.02.99 fake?" in Levi's:

Hi Justin,
The product code here is 00512 0299. As I mentioned before, I cannot 100% verify the authenticity of this product because it is not currently in our system. However, that does not mean this product was not carried some time ago. Given the correct placement of the product code and correct order of the numbers, I do believe this product is authentic but was carried a long time ago.

Hope this helps,
Rosie

Rosie C. replied on May 12, 2009 19:20 to the problem "Are jet black levi 512 jeans 000512.02.99 fake?" in Levi's:

Hi Justin

That product code does not pop up in my system as a product we currently carry, but it also does not come up as an invalid code which means that this product is either very old or was created by one of our Licensee's outside of the Americas for Levi's.

Rosie C. replied on May 12, 2009 19:15 to the question "560 blowouts" in Levi's:

Hi Nathan, Dennis and John

I am sorry to hear about your experience. Levi Strauss & Co. is committed to providing products of the highest quality. If you feel you have a product that may be defective, we recommend that you first attempt to return it to the store where it was originally purchased. If that’s not possible, you can send it directly to our Consumer Returns Department for inspection and return. Please contact our Consumer Relations team at 1-800-USA-LEVI to arrange your return and get further details.

Thanks,
Rosie

Rosie C. replied on May 12, 2009 19:04 to the problem "Are jet black levi 512 jeans 000512.02.99 fake?" in Levi's:

Hi Justin
We can only verify the authenticity of our product sold by approved retailers. However, that does not mean your jeans are fake.

The easiest way to identify our authentic product is with the product code, which can be found on the little white label stitched inside the waistband or side seam. The product code is usually 9 numbers long (with no letters).

Rosie C. replied on May 12, 2009 18:55 to the discussion "Welcome!" in Levi's:

Hi Renny
I am a Levi's employee, let me know how I can help you!

Thanks,
Rosie

Rosie C. replied on May 05, 2009 22:55 to the problem "Are jet black levi 512 jeans 000512.02.99 fake?" in Levi's:

Hi Justin
Can you tell me where you purchased these jeans?

Thanks,
Rosie C.

Rosie C. replied on May 05, 2009 22:44 to the problem "I cannot contact levis about a defective pair of jeans..." in Levi's:

Hi Chrissy
If you could give our customer contact center a call, they would be more than happy to assist you: 1-800-USA-LEVI.

Thanks,
Rosie