Sperry's dashboard

A comment on the question "Does anyone have ANY way to email Netflix?" in Netflix:

I agree about not being able to e-mail them being sucky. But the toll-free does seem to work. – Sperry, on July 01, 2009 19:44

Sperry replied on July 01, 2009 19:43 to the question "Does anyone have ANY way to email Netflix?" in Netflix:

There is no way at all to email NetFlix (barring figuring out what their internal email addys are). But try the Toll-Free number.

I had a problem yesterday and called the 1-800 number. The wait time was less than 3 minutes (around 6 p.m. CDT). The rep was actually helpful and listened patiently to my ranting about not being able to have web/email communications with NetFlix. I must admit, it's better Customer Service than most companies I've had to deal with lately.

Sperry replied on July 01, 2009 19:31 to the question "Can't sign-up or find an existing Twitter account becuase of email" in Twitter:

I've been having the same problem for over 4 months now. No response from Twitter other than a robomail telling me to open a trouble report. To open a trouble report, you have to be able to sign in. Anyone else notice the reality disconnect here?

Sperry asked a question in Twitter on July 01, 2009 18:22:

Twits following someone who's not there.

Why am I getting notifications that I am being followed, but there is no record of my e-mail address in the Twitter files? I've been trying to get some sort of response from Twitter, but the only thing I get is a form e-mail saying I need to sign in to get help. If I'm not in your files, how the heck am I supposed to sign in?

Sperry started following the question "Problems loging in Twitter." in Twitter.

Sperry started following the question "Can't sign-up or find an existing Twitter account becuase of email" in Twitter.

Sperry started following the question "Can't find account, but login name exists!" in Twitter.

Sperry started following the question "Trying to access new twitter account, reset email password." in Twitter.

Sperry asked a question in Twitter on March 06, 2009 17:21:

Cannot sign in or sign up. The Robo-response is useless.

When I try to log in, it won't accept my password/user ID/e-mail address. When I try to get the password reset, it says the e-mail address isn't on record. When I try to sign up (again) it says the e-mail address is already in use.

I received a robo-response that essentially says to Sign in to get help. But the problem as stated in the the original message is that I cannot Sign in or sign up.

Now my boss wants me to sign up the company. Given this hash-up, I don't think that's a very good idea.

FOLLOW-UP 1 JUL 09. Four months and no response. Really crappy customer service, Twits. I've officially recommended against our firm using Twitter in any form.