Stefan Fountain's dashboard

A comment on the question "Snow Leopard compatibility?" in Soocial:

Hi Alvin, we have the new version and are testing it. However it is likely that we'll have a Snow Leopard only version as the new 64bit is tricky to get backwards compatible. We are also working on a more definitive version but can send you this pre-release if you are willing to help us test. Drop us a line at support@soocial.com and refer to this topic. – Stefan Fountain, on November 21, 2009 16:15

Stefan Fountain replied on November 20, 2009 10:56 to the problem "Field to change email address for billing is missing in action" in Get Satisfaction:

Hi Amy & Eric,

I'm still seeing this issue described above. Could you change our company email to my own email. Thanks heaps!

(BTW the change your address form we are talking about looks wonky both in Safari and Firefox. So it's not just that the email field is missing but the whole form is... rather unsatisfied like...)

Stefan Fountain started following the problem "Field to change email address for billing is missing in action" in Get Satisfaction.

Stefan Fountain replied on November 07, 2009 19:15 to the problem "BB Client Won't Sync -- APN Error" in Soocial:

Could you send us an email at support@soocial.com and we can look into your specific case. Send us the specifics of your phone model, OS version and your network/carrier.

It's possible that we don't support your device yet (right now only 4.6.x and some 4.5.x phones) have a look at our supported devices page: http://www.soocial.com/support/devices

However it looks to me like it is a matter of finding the right internet settings on your phone. Do a quick search for your network/carrier and APN settings and you should find the correct settings to use.

A comment on the question "Iphone Sync Error" in Soocial:

Dagmar, yes exactly. Read more on our blog: http://blog.soocial.com/2009/10/27/so... – Stefan Fountain, on October 28, 2009 09:53

Stefan Fountain set one of Stefan Fountain's replies as an official response to "Sync failed for iphone app" in Soocial

Stefan Fountain replied on October 27, 2009 22:54 to the question "Sync failed for iphone app" in Soocial:

Hi Jesstuvida,

We have currently disabled sync for the iPhone as there is a major bug syncing your address books when there are photo's with contacts. Read our blog for a better explanation:

http://blog.soocial.com/2009/10/27/so...

We are working very hard on the fix.

Stefan Fountain set one of Stefan Fountain's replies as an official response to "BlackBerry Sync; APN is not specified" in Soocial

Stefan Fountain replied on October 21, 2009 09:20 to the problem "BlackBerry Sync; APN is not specified" in Soocial:

Translation:
> When syncen my BlackBerry Bold I get the following error:
>
> "Network error: APN is not specified". Does this mean anything to you? Am I doing something wrong? I checked the version of my OS and it was supported (4.6.0.247)

Martijn,

Are you able to use other apps on your BB that need an internet connection?

Basically you need to add the specific APN for your provider, being in the Netherlands for you it's probably:

Vodafone ->

• APN Name: blackberry.vodafone.nl


• Username: vodafone


• Password: vodafone

KPN & T-mobile ->

• APN Name: internet


• Username:


• Password:

Find your APN settings in Options > Avanced > TCP

Stefan Fountain replied on September 07, 2009 10:03 to the problem "Sync process hanging Leopard 10.5.7 on Macbook Pro" in Apple:

Hi Pendolino, thanks for that. Looks like this is the answer. Will try to downgrade the Firmware to 1.6 and let you know if it fixed it for me.

Stefan Fountain replied on September 01, 2009 08:24 to the question "When do you guys integrate your help desk with Get Satisfaction?" in Zendesk:

Looks like this has just been added. See http://getsatisfaction.com/case_studi...
and here http://getsatisfaction.com/uses/integ...

A comment on the question "Snow Leopard compatibility?" in Soocial:

You're welcome! – Stefan Fountain, on August 31, 2009 18:49

Stefan Fountain set one of Stefan Fountain's replies as an official response to "Snow Leopard compatibility?" in Soocial

Stefan Fountain replied on August 31, 2009 13:53 to the question "Snow Leopard compatibility?" in Soocial:

Hi Jody,

The most recent version (1.1.v4558) works nicely with Snow Leopard.

However we will need to upgrade the Preference pane to solve an error where System Preferences needs to restart every time you load the Soocial preference pane and gives a 32bit version error.

Stefan Fountain reported a problem in foursquare on August 17, 2009 15:43:

International phone numbers not supported

The 4S accounts only support phone numbers that are 10 digits long. It would be much more helpful if the phone numbers were formatted according to normal international guidelines. LIke +31653535353 in stead of arbitrary rules that don't work in all countries.

I love 4 Square and keep up the good work!

Stefan Fountain set one of Stefan Fountain's replies as an official response to "Improvements on the blog" in Soocial

Stefan Fountain replied on August 06, 2009 15:03 to the idea "Improvements on the blog" in Soocial:

KMK and Moolligan,

Both of you are very right. We've not been updating the blog enough as we should have. We've been focussing a lot on stuff behind the scenes that weren't really bloggable. I will be blogging more frequently over the next weeks as we will be releasing more features and improvements.

Anyway there is a new blog post after yesterdays improvements online now as well, see: http://blog.soocial.com/2009/08/06/im...

Stefan Fountain replied on July 29, 2009 09:22 to the problem "Sync process hanging Leopard 10.5.7 on Macbook Pro" in Apple:

I tried a few more things:

1. Logged into newly created account. However not much luck.
Still the same issues and hanging all over.

2. Seems to be less when I only use one application at a time. Using Photoshop and Mail especially seem to hang often. However watching move streams in flash or silverlight seem fine. I find that strange as watching a DVD or divx will hang very dependably after about 30 minutes.

I don't think I can wait until Snow Leopard comes out, before needing a fix....

Stefan Fountain replied on July 22, 2009 08:36 to the problem "Sync process hanging Leopard 10.5.7 on Macbook Pro" in Apple:

Hi Pendolino, the program I use to test the memory is Rember, however running that while the OS is running isn't conclusive. It gave no errors.

I also ran the Apple Hardware Test but also no trouble found.

I'm beginning to believe it has to do with because restoring from backup, incorrect preference files or system files have been copied.

I think I can test this thesis by using a different user account and trying some extensive work there to see if this is indeed the trouble.

In other words I do think it is software based not hardware fault. Which is good news I guess....

A comment on the problem "Outlook and Syncing not working" in Soocial:

Hi Redcross, send us your username (support at soocial) and we'll look into why your Google account isn't syncing. – Stefan Fountain, on July 21, 2009 10:14