Stephen's dashboard

Stephen replied on November 07, 2009 00:44 to the question "Best way to handle single supplement" in Rezgo.com:

Some suppliers have added the single supplement as a optional custom form field that is appended to the option. If only one person books, then the customer checks the single supplement and it is added to the booking. Alternatively, you can create a rule that is triggered when only one passenger books. In this case, the pricing rule would change the price if only one person books.

Stephen replied on November 07, 2009 00:37 to the question "Problems with Availability" in Rezgo.com:

I hope the webinar helped today. I'm going to take some time to document the rule structure we discussed so you can refer to it later.

Stephen replied on November 06, 2009 18:42 to the problem "Calendar does not accuratley relfect availability of my tours" in Rezgo.com:

Hi Heather,

This has been resolved. It was a result of a recent change to our XML that increased the speed of the calendar rendering. Please let us know if you run into any other issues and thanks for your patience.

Thanks,
Stephen

Stephen replied on November 04, 2009 21:49 to the question "Multi-DayTours with Specific Starting and Ending Dates" in Rezgo.com:

Ah, okay. I misunderstood your scenario. We actually have a number of members that have fixed departure dates for multi-day tours. The best way to handle this is to create an option for the tour that is your specific departure date, for example the title of the option would be May 29 - 31, 2010. Then set your start date and end date as the same date (in this case May 29) which is the departure date. When the tour appears on the front-end, the only date highlighted on the calendar will be the specific departure date. Your customers can then book for that one departure date only.

Stephen reported a problem in Get Satisfaction on November 04, 2009 21:41:

Error with Company Update RSS Feed

Getting error with company update rss. When I click on the feed icon for the company updates, I get a 406 error. Here is the link that the RSS icon points to. This would be great if it worked. Thanks.

http://getsatisfaction.com/rezgo/upda...

Stephen replied on November 04, 2009 21:35 to the question "Multi-DayTours with Specific Starting and Ending Dates" in Rezgo.com:

Good question. There is a couple of ways of handling this situation:

1. If you tour occurs on a daily basis between May 29-31, 2010 then you set the start date and end of the tour option for the tour to May 29, 2010 and May 31, 2010 respectively. This way, customers will only be able to book the tour on one of those three days. You could then set your availability for the cruise to X number of seats for each of the three days. When someone books the day cruise, they would book X number of seats for the May 29, 30, or 31st. This way you don't need to set up any rules.

2. You could set your start to today and set your end date to some date way in the future, for example July 2020. You set your availability for the tour to "0" but set up your pricing as normal. You can then set a date specific rule that says from May 29 - 31, 2010 set your availability for the tour to X number of seats. If you do it this way, you can also create rules for the Memorial days in the future, like 2011, 2012, etc. without having to adjust the start and end date of the tour.

Both of these ways will result in the same thing, they just approach the available slightly differently. I hope I address your question correctly, but if not, just let me know and I can clarify.

Stephen posted an update in Rezgo.com on November 04, 2009 20:55:

Updated Rezgo XML API implementation guide available

We have made some recent improvements to the Rezgo XML API including a more streamlined month query response and the addition of a few new data fields. We have also moved the XML API documentation to Scribd.com in order to take advantage of their very cool e-book web reader and download capabilities. You can view the newly updated Rezgo XML API documentation on the Rezgo Support site in the Developers section.

Stephen posted an update in Rezgo.com on November 04, 2009 20:27:

Add Tracking & Promo Codes to URLs

Rezgo now supports the ability to append a tracking or promotional code directly to the end of a tour product URL. This allows you to track the ROI on pay per click or partner links as well as creating links for referrals by agents or concierges. For more info about this feature, take a look at the article on the Rezgo Blog.

Stephen replied on November 02, 2009 21:05 to the problem "Calendar does not accuratley relfect availability of my tours" in Rezgo.com:

Hi Heather,

Can you please forward your site details to support@rezgo.com and we can look into the issue for you.

Thanks,
Stephen

Stephen replied on October 30, 2009 18:03 to the question "Recieving notifications." in Rezgo.com:

Hi Michael,

The "Copy Email" field is located in the "Summary" tab when you add or edit tour details. We've received a few mentions of email notifications not being received. I will ask the dev team and see if we are being caught as spam. It is not consistent so my guess is that it is not a sending issue but a receiving/filtering issue.

Cheers,
Stephen

Stephen replied on October 30, 2009 17:59 to the question "How do I empty the trash bin?" in Rezgo.com:

Hi Michael,

I'm meeting with the dev team today to address your concern and get some clarification on what data the reports are using for the purposes of display. I'll get back to you shortly with more details.

Stephen

Stephen set one of Stephen's replies as an official response to "Dashboard notes" in Rezgo.com

Stephen replied on October 28, 2009 04:00 to the idea "Dashboard notes" in Rezgo.com:

The shared notepad is now released. To add it to your dashboard, choose "Shared Notepad" from the add widget dropdown box and hit the green (+) button. Notes are added in chronological order and appear as running conversation. Enjoy!

Stephen replied on October 26, 2009 23:21 to the problem "Where's my voucher?" in Rezgo.com:

Thanks Mike. It always helps to have customers who can articulate their needs. Please be sure to leave us some praise, the team appreciates a good pat on the back once in a while.

Stephen replied on October 26, 2009 17:38 to the problem "Where's my voucher?" in Rezgo.com:

We have modified the notification message that is sent when payment status of the booking is changed to "CONFIRMED" so that it contains the link to the on-line receipt and voucher. This is the same behaviour as the front-end booking email confirmation. Please take a look, try it out, and let us know if that hits the spot.

Stephen set one of Stephen's replies as an official response to "Full Passenger Manifest" in Rezgo.com

Stephen replied on October 25, 2009 01:23 to the question "Full Passenger Manifest" in Rezgo.com:

This issue seems to be resolved now. Please let me know if it is not. Thanks.

Stephen replied on October 25, 2009 01:14 to the idea "Dashboard notes" in Rezgo.com:

The shared notepad is currently in the schedule and is being developed. I'll keep you posted on progress and release date.

Stephen replied on October 25, 2009 01:01 to the problem "Where's my voucher?" in Rezgo.com:

Ah, okay. I think I understand the inconsistency that you are experiencing.

1. When a customer creates a booking on the front-end of Rezgo, they receive an email confirmation that contains a link to their online receipt.

2. When one of your staff creates a booking on the back-end of Rezgo, they must click on the "Send Booking Receipt" button to send a copy of the booking confirmation to the customer. This email confirmation is the same one that the customer would have received if they had booked on the front-end website.

3. If you change the payment status of the booking, the notification email sent to the customer refers to the "original booking receipt". If the customer had not received this original email because the booking was made through the back-end, then the customer would not have access to their original email with the link to their receipt and voucher.

I will ask the dev team to modify the notification email so that it matches the booking receipt email and includes the direct link to the online booking receipt and voucher.

I'll keep you posted on the progress.

Stephen replied on October 24, 2009 02:34 to the problem "Where's my voucher?" in Rezgo.com:

I'm trying to understand the situation a little better here. Is the issue that the email confirmation only links to on-line receipt and NOT the voucher?