Steve's dashboard

Steve started following the idea "Search dots" in DotSpots.

Steve started following the idea "Tagging content" in DotSpots.

Steve replied on February 25, 2009 02:34 to the question "Per-host charges & "the cloud" (AWS)" in New Relic:

Hi Agibralter,

Please send me an email or call so we can discuss.

Thanks,
Steve

steve@newrelic.com
678-386-8625

Steve replied on February 10, 2009 17:18 to the idea "new relic status in your firefox browser" in New Relic:

Awesome job Jesse! I love it...

- Steve

Steve replied on February 07, 2009 18:20 to the problem "My account is tied to engine yard and I can't change it." in New Relic:

Hi Noah,

I reset your account to our Lite level which will let you setup a new non-EY account. Just go to change subscription in your account page to upgrade to a higher level.

Thanks,
Steve

Steve replied on December 17, 2008 19:57 to the problem "Developer mode losing samples" in New Relic:

Hi rmatei,

A quick check to see if you are still having trouble with this? Are you running Passenger by chance? If not, let us know the details of your environment (ruby/rails version, RPM agent version, etc.) and we'll try to track the problem down.

Thanks,
Steve

Steve replied on December 17, 2008 12:23 to the question "No trace at RPM with Passenger+REE" in New Relic:

Correction...make that support@newrelic.com.

You can try splunk, but they will just try to sell you a log management solution ;)

Steve replied on December 17, 2008 10:33 to the question "No trace at RPM with Passenger+REE" in New Relic:

Hi Darum,

Have you followed the debug steps here yet?

http://sites.google.com/a/newrelic.co...

This would be the first thing to do to insure the agent is configured properly. If you get through this and are still having trouble, send us your log file and details about your environment to support@splunk.com.

Thanks,
Steve

Steve replied on December 15, 2008 18:34 to the question "Does it work without ActiveRecord?" in New Relic:

Hi AW,

We're sorry your having trouble. We're looking into this and will get back to you asap. We have tested without AR for Merb, but suspect there must be something else going on with Rails.

Thanks,
Steve

Steve replied on December 08, 2008 14:20 to the question "Possible to have one paid host and one free host?" in New Relic:

Hi,

You do not have to cancel your subscription, but you will need a second account as we currently require all hosts to be at the same subscription level per account. Simply create a new Lite account and then install the license keys for each account (Lite and Bronze) into the appropriate agent configs as you would like to have them connect.

Thanks,
Steve

Steve replied on December 01, 2008 15:00 to the problem "differentiate applications with modrails?" in New Relic:

Hi Josh,

Good news. This is now supported in the latest agent release. Look for a section at the top of the newrelic.yml file that explains how to set the application name with "app_name: MyApp".

Thanks,
Steve

Steve replied on November 21, 2008 22:18 to the problem "Receiving error undefined method `newrelic_ignore' in development mode" in New Relic:

Hi MisterFine,

We may have an issue with WebBrick at the moment. Can you install mongrel and see if that resolves the issue? Mongrel is actually a better performing server and more of a standard these days anyway. You may have better luck with it in other areas as well.

To install, just do a:

C:\>gem install mongrel

Let us know if this doesn't fix the issue and we'll dig deeper.

Thanks,
Steve

Steve replied on November 21, 2008 19:04 to the question "Passenger with RPM Lite on Debian" in New Relic:

Hi Lee,

I assume you've checked the previous things mentioned in this thread. What do you get when you manually load the newrelic init.rb file? If you'd like to email the results to support@newrelic.com we can look into this a little closer.

Thanks,
Steve

Steve replied on November 21, 2008 19:00 to the problem "No Logs with NewRelic under Passenger, and Apache 2" in New Relic:

Hi Lee,

Sorry your having troubles. Have you worked through the debug steps in our faq? http://sites.google.com/a/newrelic.co...

If so, how about emailing us at support@newrelic.com and we'll work through the issue. We'll be sure and post the resolution here or update the faq as appropriate to help others.

Thanks,
Steve

Steve replied on November 21, 2008 15:08 to the problem "RoutingError should not show up in RPM errors" in New Relic:

Martin,

Take a look at the following page in our docs. We just added a few paragraphs that describe how to do just what you're looking for I believe...

http://sites.google.com/a/newrelic.co...

Thanks,
Steve

Steve replied on November 18, 2008 19:05 to the question "Set number of CPUs or customize thresholds?" in New Relic:

Hi Matt,

We are looking into a way to incorporate the CPU count in our calculations, but unfortunately there is no way to do this currently. Providing a text field that lets you specify the number of CPUs sounds like a good solution and may be easier than trying to determine the count dynamically. I'll pass this idea along...

Thanks,
Steve

Steve replied on November 18, 2008 14:18 to the question "Disable RPM while deploying OR when a admin is logged in ?" in New Relic:

Hi Grosser,

I'm not sure about your first question (i.e., turning rpm off during deployment), but will check and see.

Concerning your second question, you can turn off monitoring for any controller action as described here: http://sites.google.com/a/newrelic.co... Check it out and see if this will meet your needs.

Regards,
Steve

Steve replied on November 18, 2008 00:34 to the question "How can I change my account name?" in New Relic:

Hi Matt,

Unfortunately you can not do this from the UI currently. I'll be glad to help you with it however. Just send an email to support with the change(s) you'd like to make.

Regards,
Steve

Steve replied on November 13, 2008 15:51 to the idea "Email Alerts for Error Thresholds!" in New Relic:

Hi Stephen,

This is definitely supported and your understanding is correct. When your threshold for errors per minute is exceeded, RPM will show this in the dashboard as well as send you an optional RSS message.

At the Silver and Gold levels you can have incidents created for any threshold violation (as well as other heuristics) which can be optionally emailed to you. For Silver, incident creation and notification is done once an hour, on the hour, and for Gold its done every 5 minutes.

To have the emails sent to an emergency account, you simply need to create an "Emergency User" with the appropriate email address and set the flag in the profile to have the incidents sent.

Thanks,
Steve

Steve replied on November 13, 2008 15:03 to the question "Compare with yesterday: why no memory?" in New Relic:

Matt,

Unfortunately there is no way to do this right now. Its definitely a good idea though. We'll put it on the backlog.

Thanks,
Steve