Summer's dashboard

Summer replied on October 04, 2009 16:32 to the question "Booking information is not being sent to the copy e-mail address." in Rezgo.com:

Stephen: It doesn't look like my reply came through on this one. 1. Vendors have checked their spam folders; the messages aren't there; 2. This applies to all tours since August. Prior to August, notifications were going out.

Summer

Summer replied on October 04, 2009 16:30 to the problem "Unable to load new product." in Rezgo.com:

Thanks for the info, though it would have been handy to know about the new feature before I spent time loading tours that were rejected.

Thanks for fixing Geo-Spot - it works great. Any chance that a lat/long direct type-in function could ever be added?

St. Johns is stil listed as a location to attach in the USVI.

Summer shared an idea in Rezgo.com on October 04, 2009 16:27:

Copying options with forms

I would find it helpful if when I copied an option, the form attached to that option were copied too.

I would also like to be able to copy tours.

Summer reported a problem in Rezgo.com on September 29, 2009 10:24:

Unable to load new product.

This is the second day that I have been unable to upload my new activities to Rezgo. I get all the way through the Add Tour process, and then after I hit the Submit Tour button, I receive an error message that tells me I have left required fields blank, which I have not done.

The Geo Tag function is not working.

There is an error on the Location portion of the form: When I choose Virgin Island (Us) - which should be US - one of my "city" options is St. Johns, which is a town in Antigua. St. John is the island in the USVI. Also, St. Thomas is listed twice.

I was up at 5am, thinking that I could get online before your system got busy, but that did not help. I have a lot of product to load and had hoped to accomplish that sooner rather than later. Can you tell me if you are having problems with your system?

Summer asked a question in Rezgo.com on September 23, 2009 18:29:

Booking information is not being sent to the copy e-mail address.

Booking information is not being sent to the copy e-mail address.

Summer started following the question "Would like to customize our confirmation emails with content not visible on site" in Rezgo.com.

Summer replied on August 11, 2009 12:03 to the problem "Booking notification not received" in Rezgo.com:

Is that why the notification of booking did not come to me via e-mail, because payment has not been processed through PayPal, or is that a separate function?

Summer replied on August 10, 2009 23:48 to the problem "Booking notification not received" in Rezgo.com:

That is how the process worked on our first booking through Rezgo. With this booking it is a little different. The booking appears as a new booking on my home page, and the 2 seats have been removed from that day's inventory. Since customers should not be able to complete the booking without payment, I am confused as to what is happening.

The booking history states that the customer created a booking on the front end at 1:21 a.m. 2009-09-07. The booking number is 9H6X8G3K9H.

What am I missing?

Summer reported a problem in Rezgo.com on August 10, 2009 14:24:

Booking notification not received

I received a new booking on August 7, which I noticed when I logged into the Rezgo system. To date (8/10) I have not received e-mail notification of this reservation, nor has PayPal received notification of payment. Neither has my vendor received notification of the booking. Are you having problems with your notification system?

Summer asked a question in Rezgo.com on August 03, 2009 13:25:

Question about Planet Eye

I noticed that I was automatically connected to Planet Eye at a rate of 12%. Because I had not authorized this rate, I wrote to Planet Eye to ask about it. I never heard back from them. Since you partner with Planet Eye, can you give me any insight regarding this automatic sign up?

A comment on the question "Am I using the calendar correctly?" in Rezgo.com:

Stephen: The calendar use I asked about would be for blackout dates from our clients - due to boat maintenance, hurricane season, or whatever - not bookings that we would take a percentage of nor track (no revenue; no need to track). Sorry if I did not make that clear in my original question. I still have the same question: Is there a way to use the calendar to change availability status of tours? Thanks, Summer – Summer, on August 01, 2009 14:34

Summer asked a question in Rezgo.com on July 30, 2009 18:42:

Am I using the calendar correctly?

I have been creating rules to indicate when a tour is unavailable (usually due to prior booking). I have noticed that when I pull up the calendar for an option, it shows availability (or lack thereof) but that's it. Is there a way to pull up that calendar and use it change availability status? That would seem easier than creating rules all the time.

Summer started following the question "Shopping basket functionality (multiple tours AND options?)" in Rezgo.com.

Summer asked a question in Rezgo.com on June 19, 2009 20:02:

Can I copy info from current Rezgo site to new one?

I need to create a site on Rezgo that lists only my products in the USVI. If I create that site, can my products from my current site be uploaded or copied over to the new site? I want the information in both places (yes, I have a reason), but I don't want to have to manually re-enter the information for each tour.

Summer asked a question in Rezgo.com on May 08, 2009 17:42:

I want my photos to look great!

What is the optimal size for my tour photos? I want them to look as good as possible.

Summer asked a question in Rezgo.com on April 27, 2009 19:37:

Need some help, please.

I have a couple of questions: (1) I have 9 price points listed for one tour and I need 2 more; how can I add them? (2) This tour cannot be booked more than 30 days in advance of its departure day; how do I set that up? Thanks!

Summer reported a problem in Rezgo.com on February 11, 2009 13:35:

Still takes a long time to upload inventory.

If this is your new an improved faster system, I am unimpressed. It still takes a long time for pages to load, to upload images, and to add form fields.

Summer replied on December 24, 2008 20:54 to the question "Additional purchases at booking" in Rezgo.com:

Thanks, Stephen, but this that solution seems cumbersome ... I don't like it. I'll keep working on it.

Summer asked a question in Rezgo.com on December 20, 2008 15:44:

Additional purchases at booking

One of my tours offers a lunch option, which I am trying to include. There is a set price per person. The price is not commissionable. How do I allow the customer to choose the number of lunches they want AND have that total show up when they book? I have tried using a form field, but can't find a way to allow someone to select x lunches at $xx each.

Summer asked a question in Rezgo.com on December 19, 2008 17:58:

Inventory input very slow

Is there a way to optimize the time it takes for Rezgo to operate while inventory is being loaded? It seems to take a very long time for windows to open, etc. I have high-speed Internet access, and do not have this trouble with other online applications. Are you experiencing system slow-downs for some reason?