Thor Muller's dashboard

Thor Muller replied on November 19, 2009 20:59 to the problem "FastPass cookie integration not working" in Get Satisfaction:

I'll try to help you debug, though I'm on vacation and limited to my iPhone.

First, can you explain where the script method is being called in your login flow/template? If it's on the success page, you should be able to view source and see the generated JavaScript.

What language is your app using?

Fianlly can you paste the exact calls you're making for the script method? Chances are this is where the problem is.

Thor Muller replied on November 19, 2009 19:20 to the question "How do I remove my company?" in Get Satisfaction:

On a related note, we are working on some changes to the system that will allow companies to turn off their communities with the push of a button. We're in the planning stages of this.

In the meantime, I can "mothball" communities by request. It is a manual process and preserves the users' content for their own reference, so it needs to be scheduled. Thanks for understanding.

Thor Muller replied on November 19, 2009 17:55 to the question "More info in the Excel download" in Get Satisfaction:

Apologies for the confusion. We were looking at just the first sheet in terms of this release. The other tabs are consistent with our planned roadmap, though. I'll get back to with expected timeline.

Thor Muller replied on November 19, 2009 16:09 to the question "Can I automatically mark feedback with tags?" in Get Satisfaction:

That is correct.

Thor Muller replied on November 19, 2009 15:54 to the question "More info in the Excel download" in Get Satisfaction:

Hi Cindy,
We did deploy an update to the spreadsheet that includes two of the three fields you requested (Topic ID, Creation Date). The user email was pulled from the release because it needed some further debugging. It will be in the next deploy scheduled for this weekend.

Thor Muller replied on November 19, 2009 15:46 to the question "Can I automatically mark feedback with tags?" in Get Satisfaction:

Yes, using our pro widgets you can auto-tag topics. You can filter the display of topics on this basis as well.

We also have a private tagging feature in private testing now that could useful.

Thor Muller replied on November 19, 2009 14:55 to the question "Clients email contact details" in Get Satisfaction:

For our Integrate plan we provide a conduit for end users to expose their email contact info to companies. It isn't part of our free or entry-level plans.

Thor Muller replied on November 19, 2009 14:47 to the problem "Remembering my credentials when I log in." in Get Satisfaction:

Thanks for the explanation, Toby. I've logged this as a bug.

Thor Muller replied on November 19, 2009 00:03 to the problem "FastPass skips login and goes straight to community" in Get Satisfaction:

IN re-reading the above, perhaps there's some confusion about where the overlay comes in. Have you seen the fastpass introduction and how to screencasts? We just posted them, and they should make sure we're on the same page.

Thor Muller replied on November 18, 2009 23:59 to the problem "FastPass skips login and goes straight to community" in Get Satisfaction:

If you're using the script method then the real question is whether the javascript is getting added and the cookie written.

Do you have an example site I could look at?

Thor Muller replied on November 18, 2009 22:53 to the question "Bulk uploading products" in Get Satisfaction:

We have a feature called "user defined codes" (available to premium accounts upon request) that I think would be a good fit for this. It allows you to automatically assign a code (e.g. SKU) to any topic and then filter the topics based on that code.

Thor Muller replied on November 18, 2009 21:43 to the question "Bulk uploading products" in Get Satisfaction:

Let's talk through this. What kind of product catalog is it? Are a you retailer or a manufacturer of these goods?

Thor Muller replied on November 18, 2009 21:40 to the question "Fresh FastPass integration" in Get Satisfaction:

That's a good and somewhat tricky question. With "private data fields" we allow users to share private information from their GS accounts with the company. So you could utilize a user's email address and username for populating a user's login on your site, but the problem is that we can't extend their password into your system.

Some Facebook-oriented companies are using Facebook Connect or OpenID on their own site and GS as a way of creating an externalized shared login system.

There are options, but none of them are 100% easy or perfect. That's the world in which we find ourselves :)

Thor Muller replied on November 18, 2009 17:29 to the problem "Ruby on Rails FastPass documentation is incorrect." in Get Satisfaction:

Very true. We're just about to release a documentation update that will clarify this change. Apologies for any inconvenience.

Thor Muller replied on November 18, 2009 08:42 to the problem "Long topics are cut off." in Get Satisfaction:

Hi Bart,
I do apologize for the annoyance. We have temporarily put this truncation mode on to maintain performance as we prepare a longer term solution. We will be adding a See All option very shortly.

In the meantime, you can view all of the replies to this topic via the API. Here's a sample call:

feed://api.getsatisfaction.com/topics/204937?page=3

This shows 30 responses per page, and you can set the page number there in the query string. A bit wonky, but it works.

Thanks for understanding!

Thor Muller replied on November 17, 2009 22:26 to the problem "Not receiving email notifications" in Get Satisfaction:

The last time this was reported it was due to an internal email filter inside an organization. Sometimes spam filters can make mistakes, too.

Could this be the case for you?

Thor Muller replied on November 17, 2009 18:25 to the question "More info in the Excel download" in Get Satisfaction:

Hi Cindy,
this Excel update is pending deploy. It is part of a larger maintenance release and we're finishing up testing today. Sorry for the delay!

Thor Muller replied on November 17, 2009 04:54 to the question "Change the status of a topic without posting a reply" in Get Satisfaction:

Yeah, don't go through me for all those updates!

I'll make a note of the request and discuss with the team.

Thor Muller replied on November 17, 2009 04:48 to the problem "Users Must Login To Post!!" in Get Satisfaction:

I'm happy to help!

Thor Muller replied on November 17, 2009 04:42 to the question "Change the status of a topic without posting a reply" in Get Satisfaction:

Hmm, I guess we no longer support that action. It is part of the premium plan. If you like I can update topic status for you, just let me know the url and the status.