Lauren's dashboard

Lauren replied on November 24, 2009 17:33 to the problem "High-pitched tone very annoying." in TokBox:

Hi Dblockfox,

I'm sorry that you're having audio trouble. You are playing back a video message, correct? If so, it could be that the loud high pitched tone that you are hearing was recorded by the sender of the video message. Can you tell whether that individual was using headphones when recording?

Thanks for your patience.

Best,
Lauren

Lauren replied on November 24, 2009 17:25 to the question "audio/video chat troubles" in TokBox:

Hi Tobes,

Thanks for reporting this. One quick question: what are your current privacy settings for incoming calls? Click on MY TOKBOX on the left menu, then Privacy. Which of the three options listed under Incoming calls do you have selected?

I appreciate your patience.

Best,
Lauren

A comment on the problem "Why can't other people hear me?" in TokBox:

Hi Michael,

Thanks for the clarification. Does this audio problem occur during a conference call with 3+ people or during a 1:1 call? Is it the same person that consistently can't hear you?

Thanks,
Lauren – Lauren, on November 24, 2009 17:19

Lauren replied on November 20, 2009 17:43 to the question "Ubuntu" in TokBox:

Hi Gniknivag,

What operating system and internet browser are you using? Also, do you have the most recent version of flash downloaded?

Thanks,
Lauren

Lauren replied on November 20, 2009 05:59 to the question "dell mini wont allow typing ? need help to fix problem" in TokBox:

Hi Thomas,

I'm sorry you're having trouble using the site. Are you working on a recent version of Flash (http://get.adobe.com/flashplayer/)?

Thanks,
Lauren

Lauren replied on November 20, 2009 05:49 to the question "Can I prevent search engines from finding my Tokbox profile?" in TokBox:

Hi Smilefomee,

Thanks for your note. TokBox limits access to site information by third party search engine "crawlers" so your profile should not appear as a search result.
The only time this may happen is if you publicly post a video message you had recorded on a blog or website. Is there a chance that is what occurred?

Best,
Lauren

Lauren replied on November 20, 2009 04:45 to the question "Using Tokbox" in TokBox:

Hi John,

Directions for making a TokBox video call are below:

1) Login to TokBox

2) Start a video chat by selecting the "start a video chat" button along the top menu OR select "Create a video" then "chat" from the left menu.

3) There are several ways to invite your friends to a call:
* Using the social invite tools: Tweet the call URL, post the call URL to your Facebook or Myspace status
* Select the "Invite" button, and select "Share this link". Copy and paste the call URL to any email or instant message
* Selct the "Invite" feature and select TokBox friends. Or drag and drop friends from your contact list into the call widget.

4) You should be all set!

I hope that helps, but please let me know if you have any other questions!

Best,
Lauren

Lauren replied on November 20, 2009 04:39 to the question "How do I find an unsent video message?" in TokBox:

Hi Caroline,

We do not currently have a 'saved draft' feature. If you start recording a video message, and for some reason close the browser, you can not retrieve that unsent message.

Let me know if you have any other questions.

Best,
Lauren

Lauren replied on November 20, 2009 04:35 to the problem "I cannot video chat it doesn't work" in TokBox:

Hi Kiana,

I'm sorry that you're having trouble with TokBox. I have a few more questions for you regarding this issue:

- Just to verify, you can't receive incoming calls because the call invitation is never received, and you can't invite someone to video chat, because they never receive the invitation?
- Are you and the caller confirmed friends? If one of you has your privacy settings to only allow calls from people on your friends list, the call will not be initiated.
- Have you ever had a successful video chat on TokBox?
- What type of operating system and internet browser are you using?

I hope to hear back from you soon.

Best,
Lauren

Lauren replied on November 16, 2009 17:09 to the problem "Firewall issue on meebo under ubuntu 9.10" in TokBox:

Hi Rajsiania,

Tokbox currently doesn't fully support the Linux platform, which means that Tokbox can't guarantee that the site will work with Linux machines at this time.

Potential resources that might help you resolve Tokbox cam detection issues:

Linux discussion forums: http://www.linuxforums.org/
The Flashcam project: http://www.swift-tools.net/Flashcam/

64-bit machines:
If you're on a 64-bit system using Linux, installing the Adobe Plugin for 64-bit machines might help resolve some webcam and microphone detection
issues. You can download the 64-bit plugin here: http://labs.adobe.com/downloads/flash...

I hope that helps.

Best
Lauren

Lauren replied on November 16, 2009 17:04 to the problem "Click "accept" and video disappears." in TokBox:

Hi Profrea,

Thanks for reporting this issue. What type of internet browser and operating system are you using?

When you say that no video is shown, do you mean that the call window does appear, but where your video image would be, it's black? Have you attempted to use the cam mic settings while in the call (see the wrench in the left corner of the call window)?

I appreciate your patience.

Best,
Lauren

Lauren replied on November 16, 2009 16:57 to the problem "Why can't other people hear me?" in TokBox:

Hi Michael,

The same response that I posted on your cam question will apply here. When you say that your mic is set up properly, did you verify that by using the cam mic settings or by looking at your computer settings?

Lauren

Lauren replied on November 16, 2009 16:55 to the problem "Why doesn't my webcam work?" in TokBox:

Hi Michael,

Do you have Skype running in the background when you attempt to use TokBox? If so, the camera may already be in "use" by Skype, so you need to shut down the program so that TokBox can detect your camera.

Also, have you gone through our cam mic settings on TokBox? Click My TokBox, then you will see a cam mic settings option. A new window will pop up and make sure to follow the onscreen directions.

Thanks,
Lauren

Lauren replied on November 13, 2009 00:55 to the question "Sizing the Preview Window for Presentations" in TokBox:

Hi John,

Thanks for your note. Just to make sure I understand what you are asking: you would like to re-size the content sharing window in your video conference/call?

To resize the content video window in a conference, click in the top right corner of the content video window. You can enlarge it so that it takes up the majority of the call, or downsize it so that it is equal in size to all other video windows.

We don't have anymore size customization at this time. I hope that helps, but please let me know if you have additional questions.

Best,
Lauren

Lauren replied on November 12, 2009 22:17 to the problem "Stop Desktop Icon Respawn" in TokBox:

Kizmut,

Thanks for reporting this issue. We haven't seen this before, so we did a bit of research and found that this may be a problem linked to Windows.

Try the fix suggested in the link below, and let me know if the problem still persists:

http://tinyurl.com/ye5x62o

Thanks!
Lauren

Lauren replied on November 12, 2009 21:50 to the question "Calls are not connecting/going through via web interface." in TokBox:

Hi Neil,

I'm glad that you were able to work it out. Did you have to open up some additional ports? Anymore information about how you fixed this would be great.

Thanks!
Lauren

Lauren replied on November 12, 2009 04:07 to the question "Video Conference Saving Options" in TokBox:

Hi Madlabpost,

Thanks for your note. TokBox doesn't currently have a save/record feature for video conferences.

There are programs available on the web that will allow you to record video of activity on your computer. I can't endorse third party applications, but I can point you in the right direction. A google search for 'record video of onscreen action' yielded the following results:

http://tinyurl.com/ydsqbt8

I hope that helps but please let me know if you have any other questions!

Lauren

Lauren replied on November 12, 2009 04:00 to the praise "TokBox = Friggin' Awesome!" in TokBox:

Hey!

Thanks for your positive feedback, and we're glad that you're enjoying using TokBox :) Your note just made our day.

Please let us know if there is ever anything we can do to help, and always send suggestions our way.

Best,
Lauren

Lauren replied on November 10, 2009 00:28 to the question "Hearing static when talking to one particular person" in TokBox:

Hi Anne,

That is all that comes to mind right now, however I'm digging for more :)

Best,
Lauren

Lauren replied on November 10, 2009 00:07 to the question "Hearing static when talking to one particular person" in TokBox:

Anne,

Does your friend have any software running in the background while he is attempting to use TokBox? Ex. Antivirus?

Best,
Lauren