MarkH's dashboard

MarkH set one of MarkH's replies as an official response to "What! No Help for the Studio? Shame on You!" in Vivaty

MarkH replied on September 18, 2009 16:49 to the problem "What! No Help for the Studio? Shame on You!" in Vivaty:

I apologize for this broken link. We will need to fix it. Unfortunately, last year, Vivaty announced we would no longer provide support for Vivaty Studio, but I may be able to help you directly. If you have a specific question, can you please email it to help (at) vivaty.com?

thanks!

MarkH replied on July 06, 2009 18:53 to the question "vivaty does not work" in Vivaty:

hey there,

sorry to hear about your experience. can you please tell us more about the computer you're using? (what kind of computer, how much RAM, what kind of browser, etc).

do you have the requirements here?
http://help.vivaty.com/System-Require...

thanks!

MarkH replied on May 21, 2009 19:54 to the problem "X3D Anchor to another X3D scene always opens a new browser window" in Vivaty:

hey robsta.

sorry, not trying to avoid you! we had to tackle another urgent thing, but now are freeing up to take a look at this. let me try and get another update for you within the next day or so. thanks for being patient.

-mark

MarkH set one of MarkH's replies as an official response to "How do I delete my account?" in Vivaty

MarkH replied on May 05, 2009 21:43 to the question "How do I delete my account?" in Vivaty:

To delete your account, just send us an email request, and will deactivate it for you. Thanks!

MarkH replied on April 30, 2009 22:23 to the problem "X3D Anchor to another X3D scene always opens a new browser window" in Vivaty:

Hi Robert,

Can you tell me what browser you're using?

Thanks!

MarkH marked one of Suzanne's replies in Vivaty as useful. Suzanne replied to the question "HELP ......Locked out of two of my scenes...".

MarkH replied on April 29, 2009 16:36 to the question "HELP ......Locked out of two of my scenes..." in Vivaty:

Hi Suzanne,

Just a heads-up that we're checking into this. Will get back to you asap!

tx

MarkH replied on April 24, 2009 16:45 to the problem "D'oh screen help" in Vivaty:

Can you drop me an email at help at vivaty.com. Let's chat a bit more and figure this out. Thanks!

MarkH replied on April 24, 2009 16:31 to the problem "D'oh screen help" in Vivaty:

Thanks Angela. Unfortunately, we don't support IE 8 yet (but we're working on it). But since you're going through FF3, not sure exactly what's going on.

One other idea. Let's reinstall the Vivaty Player. Can you uninstall it from your Control Panel > Programs, and then go back to Vivaty and reinstall?

If that doesn't work, I have a couple other ideas.

Thanks,

Mark

MarkH replied on April 24, 2009 01:09 to the problem "D'oh screen help" in Vivaty:

HI Angela,

Sorry to hear this! Are you a new user or have you been able to get in before? It sounds like something might've gotten messed up with your cookies, assuming you can get around to other sites on the Internet just fine.

Try deleting your cookies and see if that helps. From Firefox, you can go to Tools > Clear Private Data, and select Cookies. Then restart your browser. Let me know if that has any impact.

Thanks!

Mark

MarkH set one of MarkH's replies as an official response to "NEW interactions, and clothing?!" in Vivaty

MarkH replied on April 10, 2009 14:43 to the idea "NEW interactions, and clothing?!" in Vivaty:

Great ideas, Courtney!

We're working on a bunch of those. Additionally, jump over to our forums where other fans are suggesting specific ideas and voting on others. Would love to see your ideas there, too!

http://feedback.vivaty.com

Thanks,

Mark

MarkH replied on April 06, 2009 18:01 to the question "Are the youtube videos ever going to play properly?" in Vivaty:

Hi Danielle,

Thanks for your note. We actually replied to your original question requesting additional information, but unfortunately we didn't hear back.

Can you please let us know which scene you're in, and which browser you're using?

Thanks!

Mark

MarkH replied on April 06, 2009 15:57 to the problem "I can't install Vivaty Studio : Error 1935" in Vivaty:

Hi there.

Sorry about your experience. Unfortunately, we don't provide support for Vivaty Studio, but I've asked someone to take a look and I will post any information I can here asap.

thanks!

MarkH set one of MarkH's replies as an official response to "Vivaty crashes IE7 as soon as it starts to load the scene." in Vivaty

MarkH replied on March 26, 2009 20:38 to the problem "Vivaty crashes IE7 as soon as it starts to load the scene." in Vivaty:

We believe this problem has been fixed for you in the recent months. However, if you are still experiencing this, please contact us here.

MarkH marked one of beth's replies in Vivaty as useful. beth replied to the question "access denied to my scene".

MarkH marked one of Vivaty Samantha's replies in Vivaty as useful. Vivaty Samantha replied to the question "Does the music I add to a Vivaty scene iPod player have to be online?".