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Yousef Alahmad replied on July 25, 2008 23:00 to the problem "Junk characters (â€TM) appearing instead of an apostrophe" in Get Satisfaction:

I've been looking into this issue again recently, and discovered that it might also be the MySQL encoding settings, here's a link to one of the articles I've read on this topic:

http://www.papascott.de/archives/2007...

Any other ideas?

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Yousef Alahmad replied on June 19, 2008 19:23 to the problem "Junk characters (â€TM) appearing instead of an apostrophe" in Get Satisfaction:

I believe I understand the issue now, I'm just not certain where to correct this in the API. From what I can tell, the API is interpreting the apostrophe as an escape character, and replacing it with â€TM every time it appears. From what I have read, this can be corrected by changing the character set encoding to UTF-8. If that's the case, is there a universal settings .php file I can place a line of code in to correct this on all of the pages?

Thanks!

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Yousef Alahmad replied on June 13, 2008 17:10 to the problem "Junk characters (â€TM) appearing instead of an apostrophe" in Get Satisfaction:

Yes it appears so!

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Yousef Alahmad reported a problem in Get Satisfaction on June 13, 2008 16:54:

Junk characters (â€TM) appearing instead of an apostrophe
We're getting junk characters (â€TM) inserted into our topic posts instead of an apostraphe and can't edit the posts from our side. Can you please correct it?
A comment on the problem "Can't post questions in IE" in Get Satisfaction:

BTW, this issue also affects IE7 – Yousef Alahmad, on June 13, 2008 16:30
Yousef Alahmad marked one of Scott Fleckenstein's replies in Get Satisfaction as useful. Scott Fleckenstein replied to the problem "Can't post questions in IE".
Yousef Alahmad replied on June 13, 2008 16:28 to the problem "Can't post questions in IE" in Get Satisfaction:

Looks like that did the trick!

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Yousef Alahmad replied on June 13, 2008 15:51 to the problem "Can't post questions in IE" in Get Satisfaction:

I'm not seeing a submit.t file, are you referring to submit.php?

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Yousef Alahmad reported a problem in Get Satisfaction on June 13, 2008 15:39:

Can't post questions in IE
Nothing happens after clicking "post your topic" when a user tries to submit a question through our help center API. In Firefox, it redirects you to login, then clears all of your previously submitted information. Is this normal?

Note, the user is not logged in at this point.
Yousef Alahmad marked one of Scott Fleckenstein's replies in Get Satisfaction as useful. Scott Fleckenstein replied to the problem "GetSatisfaction API install issues (blank screen)".
Yousef Alahmad replied on June 03, 2008 17:07 to the problem "GetSatisfaction API install issues (blank screen)" in Get Satisfaction:

Hi everyone!

Thank you all for your help and support! Everything worked right away with the new files, for future reference, here are the steps I took to get the script running so that others can benefit from this experience:

1. downloaded the latest script from the following location:
http://github.com/nullstyle/helpcente...

2. uploaded and decompressed the tarball to my hosting service

3. copied the contents of the "nullstyle-helpcenter-4eeb7255abb8313e57c69d7cdf585879b5e767b5" directory to the /html directory

4. deleted the tarball and the "nullstyle-helpcenter-4eeb7255abb8313e57c69d7cdf585879b5e767b5" directory

5. created a new directory called "templates_c" and gave my web service access permissions to it

6. Used the MyPHPadmin tool provided by my hosting service to create a new database and user account

7. Edited the "boot.php" and updated the fields to match the database and user names/passwords

8. Presto! Everything worked as descibed.

At this point, I can safely say that all of the issues and errors I ran into were related to installing the wrong script (the one on http://code.google.com/p/getsatisfact...) which referenced files that didn't exist in that packaged version.

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Yousef Alahmad replied on June 03, 2008 15:34 to the problem "GetSatisfaction API install issues (blank screen)" in Get Satisfaction:

That definately clears a few things up, I'll try again with the new files, if you have a few minutes today, do you think you might be able to join a goto meeting with me today? Amy has my contact info.

Thanks!

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Yousef Alahmad replied on June 03, 2008 14:58 to the problem "GetSatisfaction API install issues (blank screen)" in Get Satisfaction:

Hi Scott,

1. I downloaded the HelpCenter code from http://code.google.com/p/getsatisfact...":helpcenter-0.1.0.tar.gz (if you look at my reply above, I list all of the installation steps I took, that might give you some clue as to where I went wrong)

2. I haven't configured a company for helpcenter to link to yet, I don't think I'm entirely sure how that's supposed to work, but we can get to that later

3. The user apache is running under is named "apache"

4. Apache does appear to be able to serve up non-php files, I was able to view a .txt file in the /html directory from the web.

Hope that helps!

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Yousef Alahmad replied on June 02, 2008 23:09 to the problem "GetSatisfaction API install issues (blank screen)" in Get Satisfaction:

More errors :)

[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Warning: Call-time pass-by-reference has been deprecated - argument passed by value; If you would like to pass it by reference, modify the declaration of preg_match(). If you would like to enable call-time pass-by-reference, you can set allow_call_time_pass_reference to true in your INI file. However, future versions may not support this any longer. in /chroot/home/communit/community.schoolrecruiter.net/html/Satisfaction.php on line 254
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined index: company_id in /chroot/home/communit/community.schoolrecruiter.net/html/Settings.php on line 16
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined index: configured in /chroot/home/communit/community.schoolrecruiter.net/html/Settings.php on line 16
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Warning: Call-time pass-by-reference has been deprecated - argument passed by value; If you would like to pass it by reference, modify the declaration of preg_match(). If you would like to enable call-time pass-by-reference, you can set allow_call_time_pass_reference to true in your INI file. However, future versions may not support this any longer. in /chroot/home/communit/community.schoolrecruiter.net/html/Satisfaction.php on line 254
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined index: company_id in /chroot/home/communit/community.schoolrecruiter.net/html/Settings.php on line 16
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined index: oauth_consumer_key in /chroot/home/communit/community.schoolrecruiter.net/html/Settings.php on line 16
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined index: oauth_consumer_secret in /chroot/home/communit/community.schoolrecruiter.net/html/Settings.php on line 16
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined index: sprinkles_root_url in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 65
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined index: sprinkles_root_url in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 67
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined variable: result in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 76
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Use of undefined constant sprinkles_root_url - assumed 'sprinkles_root_url' in /chroot/home/communit/community.schoolrecruiter.net/html/admin-findsite.php on line 11
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined index: HTTPS in /chroot/home/communit/community.schoolrecruiter.net/html/admin-findsite.php on line 13
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined index: oauth_consumer_key in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 65
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined index: oauth_consumer_key in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 67
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined variable: result in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 76
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined index: oauth_consumer_secret in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 65
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined index: oauth_consumer_secret in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 67
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined variable: result in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 76
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined index: company_sfnid in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 65
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined index: company_sfnid in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 67
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined variable: result in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 76
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined index: msg in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 65
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined index: msg in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 67
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Notice: Undefined variable: result in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 76
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Warning: Smarty::require_once(/chroot/home/communit/community.schoolrecruiter.net/html/vendor/smarty/internals/core.get_include_path.php) [function.Smarty-require-once]: failed to open stream: No such file or directory in /chroot/home/communit/community.schoolrecruiter.net/html/vendor/smarty/Smarty.class.php on line 1647
[Mon Jun 02 18:02:40 2008] [error] [client 74.62.66.66] PHP Fatal error: Smarty::require_once() [function.require]: Failed opening required '/chroot/home/communit/community.schoolrecruiter.net/html/vendor/smarty/internals/core.get_include_path.php' (include_path='.:/usr/share/pear:/chroot/home/communit/community.schoolrecruiter.net/html/vendor') in /chroot/home/communit/community.schoolrecruiter.net/html/vendor/smarty/Smarty.class.php on line 1647

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Yousef Alahmad replied on June 02, 2008 23:00 to the problem "GetSatisfaction API install issues (blank screen)" in Get Satisfaction:

I'm getting a little further. Changing the reference to point to the server's copy of parser.php didn't do the trick, so I created the following directories in /html:

"vendor/XML/Feed/"

Next, I uploaded the "Paser.php" file to the "vendor/XML/Feed" directory, and am now getting a new set of errors:

[Mon Jun 02 17:56:10 2008] [error] [client 74.62.66.66] PHP Warning: Call-time pass-by-reference has been deprecated - argument passed by value; If you would like to pass it by reference, modify the declaration of preg_match(). If you would like to enable call-time pass-by-reference, you can set allow_call_time_pass_reference to true in your INI file. However, future versions may not support this any longer. in /chroot/home/communit/community.schoolrecruiter.net/html/Satisfaction.php on line 254
[Mon Jun 02 17:56:12 2008] [error] [client 74.62.66.66] PHP Warning: require_once(smarty/Smarty.class.php) [function.require-once]: failed to open stream: No such file or directory in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 31
[Mon Jun 02 17:56:12 2008] [error] [client 74.62.66.66] PHP Fatal error: require_once() [function.require]: Failed opening required 'smarty/Smarty.class.php' (include_path='.:/usr/share/pear:/chroot/home/communit/community.schoolrecruiter.net/html/vendor') in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 31

It looks like I'm going to need to download and install smarty after all. I'll give that a try and see if that fixes the second error. Any suggestions on the first one above?

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Yousef Alahmad replied on June 02, 2008 21:37 to the problem "GetSatisfaction API install issues (blank screen)" in Get Satisfaction:

The hosting service greped for PEAR the Parser.PHP, then gave me the following files:

usr/local/interworx/lib/pear/SQL/Parser.php
usr/local/interworx/lib/pear/XML/Parser.php
usr/share/pear/PEAR/XMLParser.php
usr/share/pear/PEAR/ChannelFile/Parser.php

I tried replacing the path in the sprinkles.php file (line 20) with "usr/share/pear/PEAR/ChannelFile/Parser.php" but I'm still getting the following error:

[Mon Jun 02 16:28:19 2008] [error] [client 74.62.66.66] PHP Fatal error: require_once() [function.require]: Failed opening required 'usr/share/pear/PEAR/ChannelFile/Parser.php' (include_path='.:/usr/share/pear:/chroot/home/communit/community.schoolrecruiter.net/html/vendor') in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 20

This looks to me like the include reference is incorrect, what file do I need to edit to change this? Based on the paths listed above, which is the recommended one?

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A comment on the problem "GetSatisfaction API install issues (blank screen)" in Get Satisfaction:

To answer your question ezrakilty, the hosting service I'm using is a shared server, so PHP isn't going to be the path GS is expecting it to be in, I'm on the line with my hosting provider right now trying to get the correct path. Once I change the path to point to the correct file, we can go from there. – Yousef Alahmad, on June 02, 2008 21:13
A comment on the problem "GetSatisfaction API install issues (blank screen)" in Get Satisfaction:

BTW I'm on the line with my hosting provider, this service is shared, so I'm in the process of getting the correct path for the PHP installation and verifying that the PEAR module is present – Yousef Alahmad, on June 02, 2008 20:57
Yousef Alahmad replied on June 02, 2008 20:54 to the problem "GetSatisfaction API install issues (blank screen)" in Get Satisfaction:

Would it be possible to get someone to join a goto meeting session with me? I can provide the session.

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Yousef Alahmad replied on June 02, 2008 16:16 to the problem "GetSatisfaction API install issues (blank screen)" in Get Satisfaction:

Ok! Finally got moved over to a PHP5 server, here are my error logs:

[Mon Jun 02 11:06:52 2008] [error] [client 71.250.154.139] PHP Warning: require_once(XML/Feed/Parser.php) [function.require-once]: failed to open stream: No such file or directory in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 20
[Mon Jun 02 11:06:52 2008] [error] [client 71.250.154.139] PHP Fatal error: require_once() [function.require]: Failed opening required 'XML/Feed/Parser.php' (include_path='.:/usr/share/pear:/chroot/home/communit/community.schoolrecruiter.net/html/vendor') in /chroot/home/communit/community.schoolrecruiter.net/html/Sprinkles.php on line 20
[Mon Jun 02 11:06:52 2008] [error] [client 71.250.154.139] File does not exist: /home/communit/community.schoolrecruiter.net/html/favicon.ico

Any ideas? Also, I've got access to a Goto Meeting account if any of the developers are free to spend a little time helping me get this setup!

Thanks again!

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