Zack Steinkamp's dashboard

Zack Steinkamp replied on September 22, 2009 16:32 to the question "can we add embedded video to an event from youtube" in Dipity:

Hi Antonella --

When you are editing an event, there is a field for a Video URL. You can just paste the URL to the YouTube page (e.g. http://www.youtube.com/watch?v=oHg5SJ...) and we will figure out how to embed the video.

Give it a try!
-zs dipity.com

Zack Steinkamp replied on April 08, 2009 02:53 to the question "what should be the dimensions for pictures?" in Dipity:

Martin -- You can use pictures of any dimension. We have no restrictions on that.

Regards,
Zack Steinkamp
dipity.com

Zack Steinkamp replied on March 27, 2009 17:07 to the question "Can our existing timeline be copied to create a second version of it?" in Dipity:

Hi Linda -

You can do these steps:
1) create a new timeline that will be the "expanded version"
2) go to "Add a Source"
3) Select "Another Dipity Timeline" as a source type, and paste the URL to the original version

Now you can add more events or sources to your expanded version. They will not show up on the original version, but any events added to the original version will show up on the expanded version.

Does that help?

Thanks,
Zack Steinkamp
dipity.com

Zack Steinkamp replied on March 27, 2009 15:39 to the problem "Can't remove a date range from event" in Dipity:

Thanks for the report. This is a bug that we should be able to get a fix out for today.

Thanks,
Zack Steinkamp
dipity.com

Zack Steinkamp replied on March 23, 2009 15:37 to the question "Transfer old timeline to new account OR change user name?" in Dipity:

Hi Brett --

Email your old and new username to support@dipity.com and we'll change it for you.

Thanks,
Zack Steinkamp
dipity.com

Zack Steinkamp replied on March 10, 2009 15:40 to the question "Need an Update!!!!!" in Dipity:

Hi George -- thanks for the suggestions. At the moment, neither feature has a spot in our development schedule. Glad you like Dipity, and I wish we could offer exactly what you're looking for.

Just curious, what is the project you are going to be working on?

Thanks,
Zack Steinkamp
dipity.com

Zack Steinkamp set one of Zack Steinkamp's replies as an official response to "upgraded my account but still cant access premium content" in Dipity

Zack Steinkamp replied on March 09, 2009 00:34 to the problem "upgraded my account but still cant access premium content" in Dipity:

George -- I believe I have found the cause of the problem. I have gone ahead and upgraded your account again, but we will not charge you for the Plus service for an additional month as a gesture of thanks for helping to find this problem.

Regards,
Zack Steinkamp
dipity.com

Zack Steinkamp replied on March 09, 2009 00:19 to the problem "upgraded my account but still cant access premium content" in Dipity:

Hi George --

I'm looking into this now. It seems that either there is a problem in our system or you may have clicked the link in your account settings to cancel the Plus plan. Can you confirm that you didn't cancel the premium service?

Thanks,
Zack Steinkamp
dipity.com

Zack Steinkamp started following the problem "upgraded my account but still cant access premium content" in Dipity.

Zack Steinkamp set one of Zack Steinkamp's replies as an official response to "I can't edit my topic" in Dipity

Zack Steinkamp replied on March 02, 2009 18:27 to the problem "I can't edit my topic" in Dipity:

Sam, last night we found and fixed the problem that was causing this.

Please let me know if you can or cannot edit your topics now.

Thanks,
Zack Steinkamp
dipity.com

Zack Steinkamp replied on February 27, 2009 15:31 to the problem "I can't edit my topic" in Dipity:

Hi Sam --

We have seen this problem intermittently, so you're not alone.

The solution is to remove all dipity.com cookies from your browser, then log in again. If you need instructions on how to clear cookies, let me know what browser you're using and I'll give you a step-by-step.

Sorry this happened -- we'll look deeper into the problem. It's probably just a small thing on our end.

Regards,
Zack Steinkamp
dipity.com

Zack Steinkamp set one of Zack Steinkamp's replies as an official response to "How to import from CIRCAVIE? - it will SHOT DOWN SOON!" in Dipity

Zack Steinkamp replied on February 18, 2009 02:55 to the question "How can I export my event text if my rss feed hasn't refreshed?" in Dipity:

Lisa -- What are you using to view the RSS feed? Likely if there is some delay in seeing updates then it is due to the frequency at which the RSS reader is looking for updates.

If there's a "Force Update" feature in your RSS reader software, maybe that will help.

Additionally, if you can provide any details from your group members on what sort of trouble they were having in seeing your timeline that would help. There may be some bug that we're unaware of.

Thanks so much,
Zack Steinkamp
dipity.com

Zack Steinkamp replied on February 18, 2009 00:37 to the question "How can I export my event text if my rss feed hasn't refreshed?" in Dipity:

Hi Lisa --

Can you explain more what it is you are trying to do?

If you want your group to be able to overlay other content on your timeline there are a couple of options.

1) Have them add your timeline to theirs as a source. Rather than using the RSS feed, select "Another Dipity Timeline" from the sources page. Paste the URL to the timeline without /rss, and they will have a live connection to your timeline that is always up to date.

2) Have each group member maintain their own timeline, then you can overlay their timelines onto yours using the same mechanism as above.

Let me know if this makes things clearer or more confusing.

Thanks!
Zack Steinkamp
dipity.com

Zack Steinkamp set one of Zack Steinkamp's replies as an official response to "Problem with Flickr RSS feeds" in Dipity

Zack Steinkamp replied on February 13, 2009 17:24 to the problem "Problem with Flickr RSS feeds" in Dipity:

Sarah, I've just applied the fix.

http://www.dipity.com/timeline/Outer-...

Thanks so much for writing in!

-zs

Zack Steinkamp replied on February 13, 2009 17:04 to the problem "Problem with Flickr RSS feeds" in Dipity:

Thanks Sarah. I can see what the problem is now. We'll have a fix for this out today. The nice thing is that you will not have to take further action -- once the fix is in place, the feed photos will just show up.

I'll update this once we make the fix.

Thanks,
-zs

Zack Steinkamp replied on February 13, 2009 16:32 to the problem "Problem with Flickr RSS feeds" in Dipity:

Hi Sarah -- can you paste the Flickr RSS URL here so we can investigate?

Thanks,
Zack Steinkamp
dipity.com