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Ignore e-mail sigs?
Any way to make it so ping.fm ignores signatures in e-mail messages? You know, anything after the "--"
I’m pertubed
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The best answer from the company
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This has been resolved, check it out and let me know if its working properly now.
I’m \r\n
The company says
this answers the question
Get Satisfaction loves Zappos because they care about customer service.
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Inappropriate?can we maybe have something like ###END that we put at the end of a ping.fm email update that you guys can use to strip anything after it?
I’m sad
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Inappropriate?I think Sean already fixed this and forgot to reply.. ping will strip anything after "----" (4 dashes) by default, so stick that on the end of your messages if you want to ignore anything after it.
I’m ----
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Inappropriate?Adam was right. Put a ---- before the signature to strip it from the message being posted. Just tested and confirmed.
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Inappropriate?I don't mean to sound rude, but how is that a better solution? Couldn't you just strip it from the string without making the user type 4 extra characters in an already small character-limited environment?
I’m ...
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Inappropriate?Most mobile phones provide this already in an automatic form. Both my iPhone and Blackberry thing have a signature editor that appends to SMSTE and MMS messages.
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Inappropriate?Four dashes?
That's just dumb as it has been -- (two dashes) which for 25+ *years* has been the convention for email end/signature start.
For people like me, who want to txt ping.fm and their cellular provider's txt->email gateway adds a signature, we shoudlnt' have to add a "----" just to prevent that .sig from appearing in our png.fm updates.
Ping.fm's email parsers should be following common Internet conventions, not creating new ones.
I’m very annoyed at this
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Inappropriate?The e-mail signature is just a part of the e-mail message. Everyone's signature can be different and we can't determine exactly where a signature is. There are no rules or regulations on how signatures are formed. The most common format already in place is to put dashes (no defined amount) before it, so that solves most people's problems with no configuration at all.
The four dashes are not included in your final message that goes through ping, so they do not use up your character count.
We also noticed users putting two dashes in their messages intentionally. They would be upset if we removed the rest of their message for no apparent reason. The first e-mail in my personal inbox right now starts with "Adam -- ", and the signature has no -- before it, so it was easy to find an example of how trimming after only two might be a problem.
I’m ----
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Inappropriate?You're not parsing the end of the string. Instead you're looking at the entire string which is just plainly the wrong way to do it.
Simply look for two dashes at the end of the string and then strip those. I've done this in php, ruby and python. It's not hard. Please, pretty please. Just do it the right way.
I’m not happy with such a lazy solution to such an easily solveable problem
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Inappropriate?Name one social media service where a large group of users add random dashes at the end, on purpose. I would be VERY surprised to see tons of users doing this.
I’m ...
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Inappropriate?We aren't saying to add the dashes to each post. You can easily put a ---- before your signature in your phone, e-mail, etc.
Like my e-mail signature:
----
Sean
Founder & CEO
Ping.fm, Inc.
http://ping.fm/
----
Get your ping on!
Your suggestion would just remove the "Get your Ping on!"
That is my *actual* e-mail signature. I use it daily to post to Ping. It works perfectly.
I’m going to bed
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Inappropriate?I don't use signatures and I don't plan on using signatures. That's why this doesn't work. I find it rather inconvenient to employ signatures just to hack around a parsing bug. Personally I don't feel its really my job to make it easier for your code to understand why I don't want two dashes at the end.
Look it at from a user's point of view. I use SMS/MMS, ALWAYS without signatures. Then suddenly I use a web service that says I have to now use signatures [per web service's instruction] if I want the service to work correctly.
I mean, I'm a developer as well and am not afraid of hacks, but this is just plain lazy.
I’m not buying it.
3 Comments Add a comment
This answers the question
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If you are not using email signatures you do not need to end your message with ---- -
But AT&T adds two dashes anyway. For example:
"This is a tweet from ping.fm. --"
That's annoying. Run a conditional and then preg_split. So if a string has ONLY two dashes at the end, remove two dashes, for eveything else do what you've been doing. -
We were not aware AT&T was doing that. We have created a few other service-specific trims for similar scenarios, we can add that for AT&T.
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Inappropriate?Adam: The convention of dashes to start a signature is not just 2 dashes. It's a line of just 2 dashes. In C-style, it would be "--\n\r" or "\n\r--\n\r" if you included the CR-LF terminator from the previous line. That is different from sombody doing something like "Blah blah blah -- <link />" just as a generic divider.
My situation is similar to Arik's. My carrier adds "\n\r--\n\rSent from my Rogers Wireless Cellular Phone".(C-style escaping) on teh txt->email gateway.
I'm sure that proper parsing for a .sig indicator of dash-dash-CR-LF woudl solve the problems.
I’m annoyed
2 Comments Add a comment
This answers the question
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I comfirm this. Twitter removes the extra blank line automatically, but anywhere else my updates are seen, like facebook, it shows an extra "\n" right above the two dashes.
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I found the rfc documentation on this last night and made an open issue to enhance the signature parsing.
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Inappropriate?This has been resolved, check it out and let me know if its working properly now.
I’m \r\n
The company says
this answers the question
1 Comment Add a comment
This answers the question
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Oh my god! You guys are awesome! Works wonderfully! I don't have to use fickle hellotxt any more, yay!!!!!!! Thank you so much for heeding the complaints of your users. It takes a great degree of patience. :) Again, thank you!
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Inappropriate?Just glad we got this taken care of. We like to keep our users happy. ;D
I’m signaturing
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Inappropriate?Unfortunately it doesn't work for me. :-( I sent the same email from my phone to both my ping.fm posting email and to my home email. At my home email, it was seen as: "@m test #3\n\r\n\r--\n\rSent from my Rogers Wireless Cellular Phone" with the .sig properly recognized by Thunderbird, but whatever arrives at ping.fm is seen as "test #3 -- Sent from my Rogers Wireless Cellular Phone " all on teh same line.
I’m frustrated
2 Comments Add a comment
This answers the question
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Give it a shot now.
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Yay! It works! Thanks bunches!
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