Loading Profile...
EMPLOYEE
OpenID: READ BEFORE POSTING A THREAD ABOUT OPENID!!!!!!!!!!!!!!!!!!!!!!!!
Before you put a thread up about OpenID support, please refer to one of the other several OpenID threads that are currently active. This helps us consolidate conversation and doesn't leave anyone's lone thread out.
To answer your OpenID questions: There is no secure way to establish an OpenID session through Ping.fm. This is because OpenID requires you sign in at the ID server of the site you want to login to. You can't login to a website with an OpenID on other than the site you are requesting (i.e. Identi.ca). We will soon support OpenID for Ping.fm as account representation, but there is no way currently to connect third party sites through a Ping.fm OpenID login.
Sean
To answer your OpenID questions: There is no secure way to establish an OpenID session through Ping.fm. This is because OpenID requires you sign in at the ID server of the site you want to login to. You can't login to a website with an OpenID on other than the site you are requesting (i.e. Identi.ca). We will soon support OpenID for Ping.fm as account representation, but there is no way currently to connect third party sites through a Ping.fm OpenID login.
Sean
I’m informative
Follow this discussion to get notifications on your dashboard.
Get Satisfaction loves Zappos because they care about customer service.
-
Inappropriate?Understood.
Please also understand that I was just making a suggestion and I am not familiar with your support product and don't have the time to research previous threads before making a suggestion. If you are not interested in hearing unfiltered suggestions then I suggest you make that more obvious to people following your FEEDBACK link as I did. Anyway, you won't be hearing anything else from me, so no worries!
I’m frustrated with ping.fm's lack of interest in receiving customer feedback
-
Inappropriate?Very sorry to hear this frustration from both sides about this. We'll work to make our system better surface topics that are duplicates or near-duplicates. Our new search function will be ready soon, and that will definitely help, and we are working on ways to cluster topics, which will also help. I'll share this with everyone at Get Satisfaction to highlight these needs.
I’m going to work on this
-
Inappropriate?Please feel free to delete this post if it's not helping the conversation.
I'm going to side with Getsatisfication and ping.fm on this one.
These are free of charge services and of good quality. As a software guy I can appreciate the HUGE amount of work that goes into running services like this (new features, security, scalability, usability etc). It's an enormous commitment.
If we can't spend an extra 3 mins looking through the tags to see if something is an existing topic then perhaps we don't deserve such services. The tremendous value of the Internet depends on co-operation and self-help, otherwise the whole thing would grind to a halt.
BTW, I'm not naive and I assume that both ping and getsatisfaction at some point have plans to turn this into a revenue stream; and good on them I say. However I get value from these services now without paying a penny -- three minutes to make sure I ask a proper question or raise a useful bug is a basic courtesy as far as I am concerned.
I always try and keep Eric Raymond's How to Ask Questions the Smart Way at the front of my mind. http://www.catb.org/~esr/faqs/smart-q...
"Share and Enjoy" http://www.catb.org/jargon/html/S/Sha...
I’m wanting people to help each other
-
Inappropriate?Sorry if my comment came across as rude (it probably was, it was a long day), and yes feel free to delete this post if you want.
My point is just that I followed Ping's feedback link expecting to leave feedback. I had no prior knowledge of GetSatisfaction or what the protocols of the site are; I simply wanted to leave feedback on the Ping product. So my comments are more for Ping than GetSatisfaction.
I think a better title for the link on Ping site would be "Support Forum" rather than "Feedback." Feedback implies that I can leave a simple suggestion for the company and in this situation I would not expect to get a rude response as if I'd stepped into some sort of elite forum that doesn't welcome noobs.
I've looked back over the initial GetSatisfaction screen and I now see the note I missed about OpenId. However, there is something else that I see first that is much more prominent that says "What do you want to ask?" Furthermore, I have no clear indication that I have switched off of Ping's site, and I am now interacting with a support community. A simple sentence or tagline about GetSatisfaction's mission might help to clear this up.
If, in general, it is a goal of GetSatisfaction to allow user's to help themselves before asking a question, why not help them do this. Here are a couple of ideas:
1. Ask the user if they have searched previous topics before posting
2. Show the user similar results to the question they asked before they confirm they want to post a new topic
It sounds like Eric is alluding to point two in his post.
Finally, I just want to note that I appreciate Eric's response which was considerate and helpful.
I’m indifferent
-
Inappropriate?mgbaron,
Sorry if my reply seemed a bit rood. I wasn't trying to cause a ruckus, but to simply inform you (and everyone else) about the dealings on this specific topic without separating the conversation from the original thread and getting a ton of cross posting.
It looks like GS is taking some initiative on getting the duplicate thread issue a bit more manageable, so this is great news.
I hope you are enjoying our services, and feel free to post here to get your questions answered.
-
Inappropriate?I appreciate such thoughtful responses. We are about to release a new company home page (any day now; we're testing it on staging right now) that will at least help with one thing: letting you search our site more fully from the company's home page *before* getting pushed to create a new topic. We're pretty excited about it, and I think it will help a little bit on this kind of issue. Actually, it should help a lot.
Actually (shhhh), I think it might be up there when I wake up in the morning. Fingers crossed. After this new home page will probably come more search improvements, and then the ability to cluster topics a little further down the road.
Okay, I'll stop bugging you folks. Thanks for participating, warts and all!
I’m not a fan of cross postings, either
-
Inappropriate?It would be great if Ping.fm supported OpenID. Any plans for this in future?
I’m excited
-
-
-
Inappropriate?Thanks for the high-level post about OpenID. Can we just treat this as the place to make vote our interest in extending the OpenID protocol to support what's needed? I've run across this issue with Facebook apps, too. I know ping.fm isn't in charge of the protocol, so i'm going to look for another place to write about it as well.
I’m frustrated that the OpenID concept seems good for users but then locks folks out.
1 Comment
Add a comment
-
"OAuth does not require a specific user interface or interaction pattern, nor does it specify how Service Providers authenticate Users, making the protocol ideally suited for cases where authentication credentials are unavailable to the Consumer, such as with OpenID." -- http://oauth.net/core/1.0/ -
Inappropriate?Wow. Ping.fm supporting OpenID for signing in will be fantastic. I look forward to it. :)
On the topic of using Ping.fm with services that have an OpenID login, I'd to suggest a possible solution: many of these sites allow the user to specify multiple OpenIDs for signing in to their account. Maybe Ping.fm could require the user to add an additional OpenID (one that the site does control) to their account, which the site can then use to sign in?
I don't know whether it would be technically possible, and if it is I'm guessing it would require a lot of work - Ping.fm would essentially have to become an OpenID provider (albeit, maybe not one which offers OpenIDs publicly). It's just an idea.
I’m excited by the prospect of signing in to Ping.fm with my OpenID!
