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Need help making Smart Calls
Whilst using the smart call feature - a small issue is repeatadly occuring.
First - the number is coming up as unknown to the person I am calling (we are both registared with Rebtel)
Second - We I call him it connects then imediately hangs up within 2seconds not the usual 15 seconds. He is able to phone me back via the smart call but why is it not giving me the opportunity to say anything. It doesn't do this when he calls me.
Not sure if it matters but we are calling from (USA) to (UK)
Third - We added 2 family members to his account so they could call me from the US to the UK last week and it didn't work at all??? So weird because we have had GREAT services with you guys for a very long time. The problems didn't start occuring until we added those 3 numbers to his account.
Thanks for your help.
Miss C Giovenco
First - the number is coming up as unknown to the person I am calling (we are both registared with Rebtel)
Second - We I call him it connects then imediately hangs up within 2seconds not the usual 15 seconds. He is able to phone me back via the smart call but why is it not giving me the opportunity to say anything. It doesn't do this when he calls me.
Not sure if it matters but we are calling from (USA) to (UK)
Third - We added 2 family members to his account so they could call me from the US to the UK last week and it didn't work at all??? So weird because we have had GREAT services with you guys for a very long time. The problems didn't start occuring until we added those 3 numbers to his account.
Thanks for your help.
Miss C Giovenco
I’m a bit concerned.
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Inappropriate?Christina,
Please contact us at customerteam@rebtel.com with your issue and we'll help you out from there.
Getsatisfaction is a great tool for generic questions and suggestions, but calling and payment issues are better handled privately.
The company says
this solves the problem
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Inappropriate?This sounds remarkably similar to the issues I'm having.
The significant likeness is that the problems only started when I made a change to the number(s) registered on my RebTel account. -
Inappropriate?i wanted to know when i do this smart call so i call my local rebtel contact n they pick up i tell them to call meback right so do they just dial thier directly or they hang up n call me on the number given and i keep holding the phone n i dont hang up i dotn get it how iwll it work?
EMPLOYEE
