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Contact web page difficulties for Hong Kong
I've been using Rebtel in Hong Kong and have a couple of issues with the web page.
First, the numbers on the page are formatted like '305 00 201', i.e. three groups with 3, 2 and 3 numbers. In the Hong Kong phone book, however, or on signs or just about anywhere else this number would be written as '3050 0201', i.e. two groups with four numbers each. The reason I mention this is that I find the numbers written the way Rebtel does to actually be quite difficult to read and dial when you are used to seeing the numbers written the normal way.
The second issue I have is with number entry for contacts. The instruction says "Enter the number as you would dial it". If my contact has a Hong Kong number I would dial the 8-digit number in Hong Kong, but when you enter an 8-digit number by itself the country it says the number is in is never Hong Kong (generally it calls the number a US number). For other countries, on the other hand, the default international dialing prefix in Hong Kong is '001', so you would dial a London number from Hong Kong as '001442071234567'. If you enter the number the way you'd dial it in Hong Kong, however, the web page will first conclude that the number is a US number and then usually complain that the number is invalid. I note that entering the number as '0044...' or '01144...' will work for Rebtel, but neither of these would work right if dialed on a Hong Kong phone. I hence think the instruction on the web page is confusing since you can't actually enter a number they way you would dial it in Hong Kong (with the exception of the '+44...' GSM format).
Thanks,
Dennis
First, the numbers on the page are formatted like '305 00 201', i.e. three groups with 3, 2 and 3 numbers. In the Hong Kong phone book, however, or on signs or just about anywhere else this number would be written as '3050 0201', i.e. two groups with four numbers each. The reason I mention this is that I find the numbers written the way Rebtel does to actually be quite difficult to read and dial when you are used to seeing the numbers written the normal way.
The second issue I have is with number entry for contacts. The instruction says "Enter the number as you would dial it". If my contact has a Hong Kong number I would dial the 8-digit number in Hong Kong, but when you enter an 8-digit number by itself the country it says the number is in is never Hong Kong (generally it calls the number a US number). For other countries, on the other hand, the default international dialing prefix in Hong Kong is '001', so you would dial a London number from Hong Kong as '001442071234567'. If you enter the number the way you'd dial it in Hong Kong, however, the web page will first conclude that the number is a US number and then usually complain that the number is invalid. I note that entering the number as '0044...' or '01144...' will work for Rebtel, but neither of these would work right if dialed on a Hong Kong phone. I hence think the instruction on the web page is confusing since you can't actually enter a number they way you would dial it in Hong Kong (with the exception of the '+44...' GSM format).
Thanks,
Dennis
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Inappropriate?Thanks very much for bringing this to our attention. We will definitely revise the number formatting on to make it much more clear for users.
Very best,
Alex
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