Loading Profile...
Payment issue
Rebtel's credit processing is annoying as hell!
My bank recently sent me a new credit card to replace the old one with a new number. So I am going to the add credit page and try to add credit with the new card. I get an error message that charging my card failed. So I try again, failure again. So I decide to use a different card in case there is a problem with the new card. Same story, a failure. I am waiting a week in case there is a problem with the processor and try again. Same error. I am sending customer service an email and get back a reply to try again since they have made some arrangements to my account and it should work now. Sounds good, right? Wrong.
Trying with one credit card, fails again. So I decide to try Paypal since I worry about running out of credit in my account. Getting an error that I tried too many times and that I should try after Monday Apr 6, 6:48PM. So I am trying again on Monday Apr 6, 7:10PM. Again the same error, try again after Monday Apr 6, 6:48PM. BUT IT IS ALREADY AFTER 6:48PM!
I have never seen a business that tries so hard to make it imossible for a customer to pay them money!
Get a clue! If you have such a terrible credit processor switch to a new one that actually works!
YOU ARE LOSING MONEY AND YOUR CUSTOMERS' GOOD WILL!
Avi
My bank recently sent me a new credit card to replace the old one with a new number. So I am going to the add credit page and try to add credit with the new card. I get an error message that charging my card failed. So I try again, failure again. So I decide to use a different card in case there is a problem with the new card. Same story, a failure. I am waiting a week in case there is a problem with the processor and try again. Same error. I am sending customer service an email and get back a reply to try again since they have made some arrangements to my account and it should work now. Sounds good, right? Wrong.
Trying with one credit card, fails again. So I decide to try Paypal since I worry about running out of credit in my account. Getting an error that I tried too many times and that I should try after Monday Apr 6, 6:48PM. So I am trying again on Monday Apr 6, 7:10PM. Again the same error, try again after Monday Apr 6, 6:48PM. BUT IT IS ALREADY AFTER 6:48PM!
I have never seen a business that tries so hard to make it imossible for a customer to pay them money!
Get a clue! If you have such a terrible credit processor switch to a new one that actually works!
YOU ARE LOSING MONEY AND YOUR CUSTOMERS' GOOD WILL!
Avi
I’m frustrated
3
people have this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
-
Inappropriate?Avi,
We are very sorry to hear that you have experienced obstacles to add credit.
This could be the possibilities that caused a failure while making a payment :
1- Your credit card is still new, and needs to be activated by your bank.
2- Failure in authentication by verified by VISA or MC.
3- Entering incorrect information as Address, Name, Expiry date...etc
However, to be able to look thoroughly on this, we require your Rebtel account details.
Please, send us an email to customerteam@rebtel.com, with your account details and a brief description of your problem and we will be able to find the origin of this issue ASAP.
Thank you for your cooperation!1 Comment
Add a comment
This answers the question
-
1. The credit cards are activated and in good standing
2. I have no problem verifying with any other merchant so it must be an issue with your system or card processor.
3. The information was verified by me multiple times
I did send my information to support@rebtel.com and issue was not resolved. Is this different then customerteam@rebtel.com?
Avi -
Inappropriate?Avion,
Please, send us the information i mentioned above at customerteam@rebtel.com, and we will help you out from there.
Thanks!1 Comment Add a comment
This answers the question
-
Hi Mehdi,
I received your email and tried again as you suggested and it worked this time. Thank you very much for your help.
Avi -
Inappropriate?my account won't let me use my new cards what's going on please
EMPLOYEE
