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Smart Call
I have a Rebtel contact with whom I communicate with numerous times a day. We use the smart call method (either I call and hold while they call back or vice versa). However, when reviewing my charges I can see that I am being charged for COLLECT, and DIRECT calls to this other rebtel customer. Only a few of the calls register as "smart calls". Yet, the method for calling is always the same.
Why am I being charged?!?!
Geraldine
Why am I being charged?!?!
Geraldine
I’m disappointed
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Inappropriate?Geraldine,
To be able to make a successful Smart Call follow these steps carefully:
1) Call your friend using the local number we gave you.
2) Ask your friend to call you back within 10 seconds. Tell him to use the number shown on his phone screen.
3) Stay on the line. Don't hang up! In a few seconds your friend will join you back on the call.
Please note: You and your friend will pay your phone companies for the local part of the call.
The international connection is free!
Make sure that your friend calls you back within 10 seconds, otherwise the call will be considered as a collect call.
The company says
this answers the question
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This answers the question
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Great :) -
Inappropriate?Thanks, I didn't know that they had to call back within 10 secs. I have a different question.. What if you're on a cell phone? How would you stay on the line if they've hung up already? Or is it possible for them to call back without hanging up on me?
I’m happy.
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Inappropriate?DO TELL HOW CAN SOMEONE CALL ME BACK WITHIN 10 SECONDS wht if my grandma is calling how will she dial a number within 10 seconds i wud seriously appreciate a reply and soon!! hwo can u expect som1 to call bak within 10 seconds? n i dont hf credit in my account n niether do they then how will it b charged as a collect calll?
EMPLOYEE
