Object reference not set to an instance of an object
I installed the reQall plugin for Outlook 2007, and have begun getting this error: "Object reference not set to an instance of an object". The error window is titled "reQall Outlook..." or some such thing.
Any idea what it is or what it means?
Any idea what it is or what it means?
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Inappropriate?I'm sorry you've experienced this problem. Can you give me some additional info to help our investigation? Did you see this error once or are you seeing it on an ongoing basis? Is there a specific time when you see the error (such as when Outlook is launched or when reQall syncs)? Also, can you give us your exact Outlook version by going to Help > About Microsoft Office Outlook, as well as the Windows version, service pack number, 32bit or 64bit.
Thanks. We'll take a look and figure this out. -
Inappropriate?OUTLOOK:
Microsoft Office Outlook 2007 12.0.6316.5000 SP1 MSO (12.0.6316.5000) Security Mode: default
WINDOWS:
Microsoft Windows Vista Home Premium Service Pack 1, 32-bit
Here's the specific, reproducible behavior:
1. Shutdown Outlook 2007
2. Install reQallOutlookAddIn_setup.exe
3. Wait for 2 minutes, *without starting Outlook*
4. Error message "Object reference not set to an instance of an object" is shown
5. Start Outlook
6. reQall *is not listed* on my Outlook tool bar, or anywhere else in Outlook
7. Shutdown Outlook, uninstall reQallOutlookAddIn
8. Repeat steps 1-7
It seems that the addin does not work at all.
I’m Frustrated
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Inappropriate?We're testing out a possible fix to this internally. Will let you know what we find.
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Inappropriate?We have a possible fix for Outlook 2007 installation problems. If you're interested in trying it, please send me an email at deb.miller@reqall.com.
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Inappropriate?Hi Deb,
The problem reappeared I rebooted my system. Now there seems to be a cognizant pattern.
Normally, when my system boots up, it starts up 15 custom applications, including Outlook. Consequently, the boot-up process is rather slow (10-12 minutes before the system reaches a stable state). Applications such as Outlook do get launched in memory within seconds, but are inaccessible for several minutes. Additionally, my network connection takes several minutes to stabilize. reQall displays that error in this scenario. Perhaps "some object" in Outlook has not loaded (probably because it is starved of memory space or CPU time or network bandwidth), and reQall is looking for an object that is not yet in memory?
To confirm this, I prevented Outlook from automatically starting during boot-up. Instead, I explicitly launched Outlook several minutes after my system had booted-up and reached a stable state. Then there were no errors, and reQall appeared in Outlook's menu bar.
To verify this, I changed my system configuration to start just Outlook and 2-3 critical applications from amongst the 15 custom apps. This would theoretically, allow more startup memory and CPU for Outlook. This time, the system booted up much faster, and sure enough, reQall started with no errors.
I repeated the experiment by changing the startup set of apps to others a few times (to make sure that a specific custom application wasn't causing the problem). Each time the system booted up much faster, and reQall did not throw any errors.
To close the loop, I re-enabled Outlook to start at boot-up, along with all the 15 apps. The system boot-up slowed down as expected, and the problem with reQall reappeared.
I understand that the problem may not necessarily be because of a slow boot-up (memory or CPU starvation), but it's a place to start looking for it. Instead, It could simply be an undetected/rogue custom application (or applications) that's interfering with reQall, in which case, it's a different ball game.
Hope this helps. -
Inappropriate?Thanks for the detailed investigation of this. I'll pass this on to our development team to look at.
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