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I am currently using the free version of Rezgo until our 6 month busy season when I will use a payment gateway.
I set up to receive credit cards and process them manually.
However, when I go to our website and try to make a booking as a client, I have a problem.
I enter all personal info, cc info, accept terms and conditions, hit submit, and then rezgo keeps redirecting back to the pay page and never creates a confirmation for the client.
Has anyone else run into this problem?
If anyone has any sugggestions, I am getting desperate :-)
Thanks,
Val
I set up to receive credit cards and process them manually.
However, when I go to our website and try to make a booking as a client, I have a problem.
I enter all personal info, cc info, accept terms and conditions, hit submit, and then rezgo keeps redirecting back to the pay page and never creates a confirmation for the client.
Has anyone else run into this problem?
If anyone has any sugggestions, I am getting desperate :-)
Thanks,
Val
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Inappropriate?Hi Val,
I ran two test bookings on your site with IE and Firefox, and both worked and gave a confirmation. The issue you described may be that you are entering the credit card # in the name field, I know that I have done this several times before.
One other issue that I noticed is that your CSS is not formatting correctly, you may need to tighten up the formatting. One other small issue is that you are referencing external images on your booking pages, if these external links are not secure, then your booking pages will not be considered secure either. Let me know if you require more information about uploading images into your account.
I hope this guides you in the right direction.
Phil
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This answers the question
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Hi Phil,
Thanks for your prompt reply. I went on a couple different computers and tried again but still the same thing.
HOWEVER, while I was doing test booking I received a real booking, so obviously there is no issue and the problem seems to be limited at my end.
Thanks for your help. I love this product.
