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RM account holder and its order history
I purchased the Web Form Design and I saw 2 order history with my previous Mental Model in it. I know that is not the case cause previously when I login I see no order history even though I did have order Mental Model. Now I login and the Mental Model is gone. Is it possible that RM map my email address to my RM account and somehow sync it for me. I know it involve manual database hacking, but I hope it can be done.
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Inappropriate?Mech, sorry about this! I can look at this over the weekend (I'm away right now). In the meantime, is there anything you need ASAP (say, another digital edition)?
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Inappropriate?Hi Lou, I do not have anything urgent. If you have time, just take a look at my account and maybe sync my Mental Model book together with my Web Form Design. A Huge thanks for that :)
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Inappropriate?Hi Mech, we're working on this now and it's not looking promising. Kryptronic CCP, our cart software, doesn't support it. We're mucking around in the database tables and not having much luck that way either. We'll keep trying, and I'll let you know if we figure out a way to do it. But in any case, if you ever do need help that our cart and account system aren't able to provide, please contact me directly and I'll get you what you need.
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Inappropriate?Thanks for the effort. I do not have any need to re-download anything. But I do want my Mental Model to be reflected on my account. Thanks for amending that if you have the time.
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Inappropriate?It seems that my order of Mental Models is also missing from my order history. But I guess it's no big deal - I'm happy to contact Louis directly should I need another download of my electronic copy.
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Inappropriate?That's probably because our system--until this summer--didn't require account creation. But, because you provide most of the information to complete an account-less order, many thought they'd indeed created an account. I'll bet dollars to donuts that's what happened for you ifenn; we've since changed things so that account creation is required. Anyway, we're glad to send files manually if that's what it takes.
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Inappropriate?Lou, It looks like that won't be necessary. If I click on the download link for the Web Forms order, I'm then given download links for both books. So, all is good, if a little complicated. :-)
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