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Voice comments not showing up
Whenever my friends leave a voice comment, it doesn't show up. They tell me they're leaving up, but the player isn't updating. Help plz???
I’m frustrated
2
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Inappropriate?Hey, this is Krista at Snapvine. A couple things could be happening.
First, you might have your comments set to private. You can check by logging into Snapvine.com and clicking Account in the upper right. From there, go to Privacy Settings and if the Voice Comment Screening is checked then your voice comments will be on private until you approve them on Snapvine.com.
If your comments are not set to private, then your friends might not be saving their comment before they finish it. Make sure they are hitting “1” after recording, to save the comment. -
Inappropriate?Krista, I have been hitting 1 after recording. It just doesn't stop showing as recording...and then I can't send the message!!! Please help! -
Inappropriate?If recording by phone, make sure to press any key when you’re done talking, then press “1” to save. Then you can hang up or in a few seconds the system will disconnect for you.
Then on Snapvine.com, wait a few seconds till the flashing green dot next to "Recording" to stop. When it says "Message Saved" and gives you the option to Review or ReRecord, then you know its done and you can click the Send button. -
Inappropriate?Hey Krista.
I just replied in the other one.
I follow all the steps. This occurs when I call the "Canada" number. When I dial in to the USA number, it's fine.
I'll just call the USA number for now. -
Inappropriate?when my friends leave me messages I can listen to them on my page but they don't show up on my snapvine profile or when I try to call and check by phone?
I’m frustrated
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Inappropriate?Hey TiJuan. Go ahead and email me at support-inbox@snapvine.com with a link to the page with messages and a link to your Snapvine profile. Also, tell us which phone number you're calling to check the messages. Once we get your email, we'll look into it and write you back.
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