Labtabs is not working stabile! Menu is disappeared!
My website is [link removed]. The menu is disappearing time to time. Please help me to solve this problem! Otherwise I will lose my users!!!
2
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Tell me when someone solves it.
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Inappropriate?Namoneo... the LabTabs are fully operational. As we discussed, the problem seemed to have been local to your browser. When you refreshed it, the tabs were visible...
Cheers!
EG
WidgetLaboratory
Feel free to contact the LAB for help any time:
help@widgetlaboratory.com or http://tokbox.com/EvilG
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Inappropriate?Yeah, I was thinking also like that but other users also complained about that! And I've tried in the other browsers but it was the same there was no any tabs!
Kind regards
1 person says
this solves the problem
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Inappropriate?Nope. my Lab Tabs are gone too again for a second time, I have no navigation
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Inappropriate?At 5:25pm CST there is a database-related issue occurring on the SocialGO platform. We have spoken to SocialGO and their NetOps are on the case, and will likely have things restored to normal function momentarily.
This is not an issue with LabTabs, and we (unfortunately) have nothing that we can do at the LAB to correct this problem, other than to stand-by and let the Net Ops team at SocialGO do their thing...
Hang in there.
Cheers!
EG
WidgetLaboratory
Feel free to contact the LAB for help any time:
help@widgetlaboratory.com or http://tokbox.com/EvilG
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Inappropriate?It wouldn't really bother me so much, but when I switched to Lab Tabs, when they are disabled I have no navigation bar at all. So essentially everytime this hiccup happens, I have to shut my site down
You can see for yourself http://www.diecastspacecommunity.com
I’m pissed
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Inappropriate?Diecast,
All of our products are offline at the moment... we feel your pain. But it should not likely be more than a few minutes from the SoGO team to get things up again.
Regarding navigation, if you wish to do so, you can setup your "native" navigation menu so that you have a "backup" navigation option. This means that you create a backup navigation menu that has all your normal LabTabs items on it, and you can enable this to display only when LabTabs is offline due to platform-related issues.
If you want help, we can show you how... (we have a backup image of your navigation menu from helping you previously).
Otherwise, just copy the html (when you can) of LabTabs and put it into an html block with a unique element ID (such as "#backup"). Then put that html into your Ads & Custom HTML area in the Ads Section above the main body. When or if you have to revert back to this backup navigation menu, you can simply disable the css "div#backup {display:none;}" so that this backup navigation turns "on" and will effectively display the same navigation menu that would normally be displayed with LabTabs.
When the platform issues resolve, you can then re-enable the css to hide this "backup" navigation.
And, if you do this method, be sure to "hide" all default page tabs with CSS as well, so that you don't have those interfere with your "backup" LabTabs navigation menu.
Cheers,
EG
WidgetLaboratory
Feel free to contact the LAB for help any time:
help@widgetlaboratory.com or http://tokbox.com/EvilG
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Inappropriate?we've found the cause of the problem,one of our servers has developed a fault. we're configuring a replacement at the moment, and it will be in service soon.
this problem should only be affection a fraction of our users.
Niall
1 person says
this solves the problem
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Inappropriate?the full widget service should be back with you now. we had to replace a server due to a hardware fault and it took while to configure a new one, this was causing widget loading to be interupted.
i'm very sorry for the inconvenience this has caused, and for the delay in the fix, we had to be very careful that no data or widget settings were lost in the transfer process.
we'll be continuing to monitor the networks all night to be sure.
Regards
Niall -
Inappropriate?Thanks Niall Giggins, Michael and Evil Genius. My appreciations!
I’m happy with 24 hour team support!
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